Human Resources Customer Service
Resume:
April Depto
Hastings, PA *****
************@*****.***
I'm a very customer and goal oriented person.
I strive to give the best that I can no matter the situation. Experienced and willing to learn.
I love to assist as much as I can but I also know when I can not give a company what they require. I'm modest, and want to make sure that I am a good fit for the company I work for and they are a good fit for me. I believe a happy and healthy employee is the best type of employee. Work Experience
House Manager
Quality Life Services Inc - Northern Cambria, PA
November 2023 to Present
Supervises and works alongside Direct Support Professionals in a residential setting which support individuals with varying diagnoses.
• Collaborates with Human Resources and DSP Administrators to promote staff recruitment, selection, hiring, retention, training and professional development.
• Tracks direct care staff’s training due dates to ensure compliance with no lapse.
• Completes staff performance agreements which are aligned with Core Competencies.
• Provides performance feedback and initiates progressive discipline as needed.
• Creates, reviews and ensures the implementation of service plans.
• Ensures that high-quality rehabilitative services and person centered activities are being planned and conducted in accordance with service plans.
• Meets with individual’s circle of support to ensure all programming needs are met and to problem- solve any concerns that may arise.
• Ensures that the program is operating efficiently and within program budget specifications.
• Ensures that staff are completing documentation in a thorough, timely manner in order to ensure for maximum billing.
• Ensures for the safety of all individuals and team members.
• Ensures routine maintenance and cleaning of vehicles and physical plant are completed and follows through to resolution.
• Coordinates and leads program operations to achieve quality of care, and efficiency while maintaining regulatory standards.
• Reports and resolves incidents and compliance issues in a timely manner and ensures direct reports do the same.
• Maintains individual’s charts up-to-date and ensures documents are scanned and filed appropriately.
• Inspires and promotes customer satisfaction.
• Participates in the agencies on call requirements and responds to individual and program emergencies as needed.
• Completes program staffing schedule and ensures for appropriate coverage Shift Supervisor
Sheetz - Patton, PA
May 2021 to June 2023
Responsible for general supervision and training of employees. Ensured top ratings in customer service and sales. Verified accurate food preparation and supply/stock orders. Commended for effective communication and equitable supervision. Responsible for all opening and closing responsibilities. Verified Lottery Sales based on slips from machine and made sure deposits and paperwork were accurately submitted.
Rehabilitation Aide
SpiritLife - Penn Run, PA
January 2021 to May 2021
Work with individuals recovering from mental illness and drug abuse. Help clients determine a meaningful recovery plan with the goal of becoming self-sufficient. Assist participants in identifying the most appropriate steps to achieve life goals.
Retail Merchandiser
Anderson Merchandising - Ebensburg, PA
June 2019 to June 2019
Built and organized display materials
for major retailers. Guided new team members on company standards. Electronics Sales Associate
Walmart - Ebensburg, PA
March 2015 to January 2019
Maintained up-to-date knowledge of
newest products. Assisted customers, maintained machinery, cash-handling and handling of high-theft- risk electronics.Adhered to Strict Marketing Guidelines. Customer Service Representative.
Spherion - Altoona, PA
August 2013 to March 2015
Maintained cleanliness standards in banquet halls. Instructed vendors. Accepted inbound client calls. Cash handling, switchboard experience, proper escalation experience if needed. Call Center Representative
American Customer Care - Altoona, PA
November 2011 to June 2012
Followed and exceeded Key Performance
Indicators of 100+ calls per day and
1+ sale hourly with a focus on client retention and interpersonal skills.
• Cash handling & counting • Critical thinking
• Client de-escalation • Collaborative worker
• Microsoft office suite • Team-player
• Keyboard adequacy
• Creative problem solving
Education
YTI Career Institute - Altoona, PA
2005
Skills
• Shift Management
• Supervising Experience
• Developmental Disabilities Experience
• HIPAA
• Customer service
• Microsoft Windows Server
Assessments
Sales skills — Proficient
January 2024
Influencing and negotiating with customers
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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