Customer Service Team Member
Resume:
Tracy Clarke
Trainer
816-***-**** ***************@*****.*** Kansas City, MO 64157
PROFESSIONAL SUMMARY
With over two decades at Southwest Airlines, I've honed my expertise in new hire training and creative problem-solving. My proactive approach has significantly enhanced employee proficiency and compliance, leveraging my public speaking skills to effectively communicate and implement strategic training programs. My career is marked by a commitment to excellence and continuous skill development.
SKILLS
New hire training Creative problem solving Planning and coordination Public speaking EXPERIENCE
TRAINER, Dallas, Tx
Southwest Airlines, March 2016-November 2024
• Educated employees on proper use of organization's products and systems.
• Conducted one-on-one coaching sessions with employees to develop their skills and knowledge.
• Served as partner and team member to other trainers and staff to achieve compliance objectives. CUSTOMER SERVICE SUPERVISOR, kansas city, mo
Southwest Airline, December 1997-March 2016
Conducted regular one-on-one meetings with team members to review progress and provide constructive feedback.
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• Maintained up-to-date knowledge of changes in products or services offered by the company.
• Communicated effectively between departments regarding product availability status updates for customers.
• Trained new customer service staff on company policies, procedures, and software systems. Monitored customer service team performance metrics, identifying areas for improvement and providing feedback.
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• Resolved escalated customer issues with patience and understanding. EDUCATION
ASSOCIATE IN ARTS (A.A.) IN BUSINESS, Mason City
North Iowa Area Community College, May 1994
REFERENCES
JANAN DAY Mosiac
Nurse Friend
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