Customer Service Front Line

BROOKE HOLDER

Carrollton, Ga 770-***-**** *************@*****.***

Professional Summary

To obtain a challenging position in a company that utilizes my skills and knowledge benefiting the organization in growth and advancement.

Skills

• Excellent memory

• Attentive listener

• Calm and pleasant demeanor

• Advanced customer service

• Proficient in completion of all daily assignments

• Accuracy resulting in increase of sales

• Efficient and dependable

• Relationship building with team and clients

• Ability to assist and advance in operation management Work History

Crafty Crab-Server 11/2020 to present

• Greet customers with a smile and kindness.

• Serve food and beverages promptly with focused attention to customer's needs.

• Deliver an enjoyable experience by being friendly, warm, and attentive.

• Upselling and maintaining accuracy with orders.

• Completing all assigned daily tasks with excellence and positivity.

• Maintain clean and organized dining area for guests.

• Meet hygiene standards including clean face, hair, and hands while wearing proper attire.

• Print dining checks with total dues, collect payment and offer receipts to complete transactions. Wendy’s-Breakfast Manager 01/2018 to 07/2021

• Proficient in all positions including cashier, front line, sandwich maker, and grill.

• Managed 8-12 people per shift.

• Exhibited accurate, tasteful, excellent service while maintaining a clean store with a professional environment.

Southwire Company-Financial Analyst/Personnel Clerk 01/2012 to 01/2013

• Scanned, filed, and entered personnel and medical documents.

• Print payroll checks and distribute them to the proper department.

• EDI orders placed and documented using an in-house system.

• Used relevant financial technology to generate and create reports.

• Obtained courses of action from management to fulfill daily orders.

• Collected data and developed detailed spreadsheets tracking revenue and profitability with expense forecasts.

• Also employed with company from 2001-2002.

HoneyBaked Ham-Customer Service/Payroll Supervisor 01/2000 to 01/2012

• Answered multi-line phone system from customers placing new orders or checking on status of current order.

• Handled daily customer service, billing, shipping, receiving issues.

• Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.

• Supported associates by positive team building and mentoring.

• Processed new hire paperwork and documents while protecting confidential information.

• Mailed and prepared W-2s, 1099s and other year-end reports to remain in compliance with state and federal laws.

• Processed timecards and payroll data for all employees.

• Maintained accurate records of employee payroll information. Southern Company-Administrative Assistant 01/2006 to 01/2008

• Scheduled weekly staff and safety meetings to ensure our team was updated and advised on current work at hand.

• Input weekly per diem and payroll for staff.

• Assisted with document control.

• Filed, scanned, uploaded, revised, and printed current blueprints for contractors on-site.

• Received, sorted, and delivered incoming mail and packages to appropriate persons.

• Administered safety orientations for new hires.

• Assigned badges, PPE and parking passes for access to work onsite.

• Maintained contracts with vendors and suppliers for office supplies, equipment and services.

• Organized catering events for 500 plus people onsite including subcontractors and their employees.

Education

West Central Tech 2002

Marketing Management

Heard High School 2001

CP/VP

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