Customer Service,Property Manager
Resume:
Gwendolyn Gumbert
Blue Ash, OH
****************@*****.***
I am a reliable, dependable, detail oriented and well experienced, professional property manager with excellent customer service that enjoys managing properties. Willing to relocate: Anywhere
Property Manager
Public Storage-Sharonville, OH
December 2020 to July 2023
1. Open store
2. Count drawer
3. Print available renal sheet
4. Listen to voice-mail
5. Take notes
6. Make calls
7. Set appointments
8. Do property walks
9. Do daily lock checks
10. Put in work orders through RAMP
11. Maintained the highest standards of cleanliness and staff conduct and reduced complaints by 73% 12. Accomplished passing mystery shops with 100%
Education
GED
Santa Anna Secondary - Santa Ana, CA
April 2007 to May 2007
Skills
• Yardi (RAMP) (3 years)
• Property management
• Computer skills
• Writing skills
• Hospitality
• Hotel experience
• Sales
• Customer service
• Telemarketing
• Analytics
• Guest services
• Front desk
• Mobile applications
• Analysis skills
• Construction
• Typing
• Cash handling
• Restaurant experience
• Retail sales
• Merchandising
• Crew management
• Cash register
• Property leasing (3 years)
• Administrative experience (3 years)
• Management (3 years)
• Office management (3 years)
• Planograms (4 years)
• Bookkeeping (3 years)
• Organizational skills (7 years)
• Leadership (5 years)
• Pricing (3 years)
• Data entry (5 years)
• Time management (7 years)
• Communication skills
• Yardi
• Account management
• Heavy lifting
• Customer relationship management
• Relationship management
• Clerical experience
• Schematics
• Problem management
• Driving
• Scripting
• Quality control
• Product demos
• Supervising experience
• Team management
• Order fulfillment
• Purchasing
• Marketing
• Grocery store
• Guest relations
• Negotiation
• Workday
• English
• Basic math
• Telecommunication
Certifications and Licenses
Driver's License
Food Handler Certification
Assessments
Supervisory skills: Motivating & assessing employees — Proficient August 2023
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
Retail customer service — Proficient
March 2024
Responding to customer situations in a retail setting Full results: Proficient
Real estate — Proficient
August 2023
Matching listings with specifications
Full results: Proficient
Warehouse safety — Proficient
August 2023
Using safe practices in a warehouse setting
Full results: Proficient
Security guard skills — Proficient
September 2023
Assessing risks, enforcing security standards, and handling complaints Full results: Proficient
Customer service — Proficient
June 2022
Identifying and resolving common customer issues
Full results: Proficient
Administrative assistant/receptionist — Proficient June 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Management & leadership skills: Impact & influence — Proficient June 2022
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Office manager — Proficient
July 2022
Scheduling and budgeting
Full results: Proficient
Food service: Customer situations — Proficient
June 2024
Identifying and addressing customer needs in a food service setting Full results: Proficient
Automotive maintenance — Proficient
September 2023
Knowledge of vehicles, vehicle maintenance, and repairs Full results: Proficient
Cleaner fit — Proficient
August 2023
Measures the traits that are important for successful cleaners Full results: Proficient
Customer focus & orientation — Proficient
June 2022
Responding to customer situations with sensitivity Full results: Proficient
Basic maintenance and repair — Proficient
June 2022
Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities
Full results: Proficient
Work motivation — Proficient
June 2022
Level of motivation and discipline applied toward work Full results: Proficient
Teamwork: Interpersonal skills — Proficient
June 2022
Responding to challenging team situations at work
Full results: Proficient
Sales skills — Proficient
June 2022
Influencing and negotiating with customers
Full results: Proficient
Work style: Reliability — Proficient
June 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Front desk agent (hotel) — Proficient
September 2023
Selecting hotel rooms based on requests and identifying errors in hotel data Full results: Proficient
Analyzing data — Proficient
May 2022
Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data Full results: Proficient
Delivery driver — Proficient
August 2023
Interpreting instructions or signs and solving problems Full results: Proficient
Attention to detail — Proficient
May 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Medical receptionist skills — Proficient
August 2023
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Data entry: Attention to detail — Proficient
June 2022
Maintaining data integrity by detecting errors
Full results: Proficient
Recruiting — Proficient
June 2024
Managing the candidate sourcing and selection process Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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