Customer Service Call Center

LaVell Clark

Avondale, AZ ***** ************@*****.*** LinkedIn 602-***-**** PM

Professional Summary

Results-driven customer service professional with a strong initiative to achieve excellence in all tasks. Proven ability to analyze data and develop effective Team Driven plans and procedures. Demonstrated expertise in time management, prioritizing and handling multiple tasks to meet deadlines. Creative problem solver with experience in conflict resolution, attention to detail, and a focus on safety. Skilled in optimizing day to day operations to enhance efficiency and performance. Technical Skill

Leadership Management

Conflict Management

Customer Service

Team Management

Strategic Planning

Merchandising

Strong Interpersonal Intelligence

Supervisory Acumen

Experience with MS Office Suite

Experience with WinTeam

Work Experience

Securitas Security Services, Goodyear, AZ September 2023- Present Screening Supervisor,

● Managing and monitoring traffic flow at checkpoints to ensure smooth operations.

● Recommend staffing adjustments based on operational needs and traffic analysis.

● Ensure all posts are properly staffed to maintain efficient workflow.

● Respond to escalations and ensure all functions are completed with integrity and professionalism.

● Train new officers on data center policies and procedures, ensuring compliance with operational standards.

Allied Universal, Goodyear, Az February 2022- September 2023 Security Site Supervisor,

● Responsible for the security of the UPS client facility, property on site.

● Provide direction and instruction to subordinates regarding the performance of their duties

● Cross-train officers to enhance versatility and site efficiency.

● Oversee staffing, scheduling, and on-site training for security officers assigned to shifts. Chewy Distribution Center, Goodyear, Az October 2020- February 2022 Fulfillment Specialist,

● Fulfill online orders by picking products for shipment to customers.

● Pack boxes and stage merchandise to ensure proper packing before shipping.

● Train and prepare new hires to work in multiple departments. MN Adult & Teen Challenge, Minneapolis, MN March 2012- May 2019 Development-Fundraising-Call Center Coordinator,

● Manage and direct all aspects of incoming and outgoing call center operations.

● Train, direct and lead a team of 20 call center agents.

● Build trust and rapport quickly with clients and donors.

● Develop new procedures and incentives to address attendance issues.

● Ensure the call center achieves maximum profitability and effectiveness.

● Produce performance reviews to assess successes and areas for improvement in past quarters.

● Interview and hire potential new candidates for call-center roles, including assistant positions.

● Update records with new information in the database for the donor call list. Education Certification

● Estrella Mountain Community College, Avondale, AZ June 2022- Present AA Psychology

● Hyde Park Academy, Chicago, IL September 1979- June 1983 HIgh School Diploma References

Rashawn Aaron Direct Staff Coach- MN Teen Challenge 573-***-**** Wendy Lowry Mentor - MN Teen Challenge 612-270- 3733

Contact this candidate