Quality Assurance Customer Service

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Clarkston, GA 300**-***-*** **** ****************@*****.***

DEANDRE WALKER

PROFESSIONAL

SUMMARY

Talented Floor Technician with background cleaning, handling laundry and maintenance in commercial environments. Reliable at safely operating industrial cleaning equipment and chemicals. Detailed with keen eye for facilities presentation, organization and cleanliness. SKILLS • Housekeeping

• Quality Assurance

• Laundry

• Chemical Handling

• Waste Management

• Sweeping and Mopping

• Recycling Management

• Cleaning and Sanitizing

• Hazardous Material

Handling

• Customer Service

• Disinfection Practices

WORK HISTORY GENERAL CLEANER 10/2023 to Current

National Aviation Services, Atlanta, GA

• Organized and used industrial cleaning products following strict safety procedures.

• Handled equipment, chemicals, and materials properly and with caution.

• Removed trash, debris and other waste materials from premises.

• Performed regular maintenance and repairs on various cleaning tools and equipment.

• Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.

• Developed and implemented comprehensive cleaning plan for entire building.

• Provided assistance to other staff members with cleaning of difficult areas.

• Inspected building for potential safety hazards, reporting identified concerns to supervisor.

• Confirmed all cleaning tools and equipment were stored properly after use.

• Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.

• Identified repair needs and major maintenance concerns, and escalated issues to management.

• Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.

SHIFT LEADER/FLOOR CARE TECHNICIAN 01/2022 to 10/2023 Georgia Building Maintenance, Atlanta, GA

• Prepared shift summary reports for supervisor and communicated regularly on goals and progress.

• Trained new employees and delegated daily tasks and responsibilities.

• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

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• Enforced company policies and regulations with employees.

• Managed inventory and ordered supplies to keep location well stocked with necessary supplies.

FLOOR TECHNICIAN 12/2021 to 10/2023

SOLID Surface Care, Marietta, GA

• Inspected equipment regularly and kept detailed records of floor cleaning supply inventories.

• Prepared and cleaned surfaces for rebuilding purposes by removing damaged tiles, bricks, and mortar.

• Worked with supervisor to design detailed floor maintenance schedules based on floor types and foot traffic.

• Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.

• Kept public pathways clear of safety hazards and spills with regular checks and attention.

• Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.

• Maintained floor cleaning and waxing equipment.

• Operated buffers and burnishers to clean and polish floors.

• Vacuumed and shampooed carpets, upholstery and other fabrics. HOUSEKEEPING/FLOOR TECHNICIAN/SECURITY GUARD/LAUNDRY ATTENDANT 06/2017 to 01/2021

Druid Hills Golf Club, Atlanta, GA

• Inspected equipment regularly and kept detailed records of floor cleaning supply inventories.

• Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.

• Responded immediately to calls from personnel to clean up spills and wet floors.

• Operated buffers and burnishers to clean and polish floors.

• Kept public pathways clear of safety hazards and spills with regular checks and attention.

• Emptied waste paper and other trash from premises and moved to appropriate receptacles.

• Assisted with special facility events by preparing rooms, installing decorations, and transporting supplies.

• Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.

• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.

• Secured premises and personnel by patrolling property and monitoring surveillance equipment.

• Responded quickly to emergency situations to assess and deflect issues.

• Oversaw daily monitoring and patrolled buildings, grounds, and work sites.

• Checked and verified photo identification prior to granting facility access.

• Patrolled and monitored premises in company vehicle, on bicycle, and by foot.

• Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.

• Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.

• Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.

• Used chemicals by following safety protocols and procedures to avoid burns and injuries.

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• Kept building entryway glass clean and polished for professional presentation.

• Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.

• Engaged with guests on room requirements and amenities to promote overall satisfaction.

• Disposed of trash and recyclables each day to avoid waste buildup. EDUCATION Alonzo A Crim High School, Atlanta, GA

High School Diploma, 06/2000

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