Service Engineer Customer

AUN SHAH

Fremont, CA ***** 510-***-**** *********@*****.*** WWW: Bold Profile

Motivated Sales and Service Engineer with proven track record of building and growing sales territories in competitive environments. Dedicated to building rapport and maintaining loyal customer relationships through understanding needs and creating individual solutions. Offering deep technical acumen with strong communication skills to help customers understand product offerings. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

• Customer Relationship Management • Adaptability

• Goal Oriented Mind set • Customer Service in multiple languages

• Teamwork and Collaboration • Product Knowledge

• Sales Training • Problem-solving skills

• Time management abilities

Business Development Manager, 01/2015 - 08/2024

Bestmed Traders – Karachi

• Conducted market analysis to identify trends and adjust business strategies accordingly.

• Assess clients' needs and match them with suitable promoted products.

• Demonstrated products to show potential customers benefits and advantages and encourage purchases.

• Engaging in negotiations with potential clients or partners and closing sales or partnerships.

• Generated new business with marketing initiatives and strategic plans.

• Built relationships with customers and community to establish long-term business growth. Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.

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Product Specialist, 10/2011 - 12/2014

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

S.Ejazuddin & Company – Karachi

• Provide product demonstrations and presentations to showcase benefits and features.

• Increased market share with strategic product positioning and competitive analysis.

• Managed product portfolio, ensuring balanced offering that met diverse market demands.

• Create and maintain technical documentation such as user manuals, specifications, and training materials Reviewed and analyzed customer feedback, incorporating valuable suggestions into future product iterations.

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• Maintain accurate records and documentation for reporting and feedback purposes.

• Trained and provided coaching to junior team members. Sales and Service Engineer, 04/2009 - 09/2011

Med-Elec Corporation – Karachi

• Gained extensive knowledge of products and services to provide best-in-class sales engineering solutions. Delivered technical presentations matching audience level of expertise to explain products and services to customers.

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Provide training to customers on how to use the products effectively, ensuring they are well-informed about proper maintenance and operation.

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Provided technical troubleshooting and problem solving for clients with installed equipment or system issues.

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• Utilized creative problem-solving skills to overcome technical challenges in the sales process.

• Worked with customers and engineering team to determine equipment needs and system requirements.

• Wrote detailed technical documentation for company products. Trainee Engineer, 06/2009 - 12/2009

Technopak Enterprises – Karachi

• Collaborated with senior engineers on complex projects.

• Traveled to job sites with senior personnel to aid in inspections and ongoing project observations. Gained hands-on experience with industry-standard tools and software while working on multiple projects simultaneously.

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Trainee Engineer, 01/2009 - 05/2009

Jafferey Medical Corporation – Karachi

• Collaborated with engineering team to determine project specifications.

• Assisted engineers with inspections of finished construction.

• Studied corrections from senior engineers to learn and grow professionally. MBA: Marketing, 12/2014

Iqra University - Pakistan

Bachelor of Engineering: Bio Medical, 02/2009

Mehran University of Engineering And Technology - Pakistan EDUCATION

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