Customer Service Key Holder

TE

THOMAS ELLIS JR

***************@*****.*** 217-***-**** Griggsville, IL 62340

Dedicated and hardworking professional successful at leading and motivating retail workers to provide exceptional service every time. Knowledgeable about end-to-end store operations with history of targeting improvements to enhance operations.

Reliable Key Holder fosters customer satisfaction and increases positive feedback. Offers unparalleled commitment to service, sales and reliability. Plans, delegates and follows up on expected tasks, assignments and activities to meet expectations and objectives.

Trained unarmed and armed security guard

Opening and closing coordination

Drawer counting

Store recovery processes

Customer service

Cash handling accuracy

Inventory monitoring

Dollar General Griggsville, IL

Key Holder

12/2021 - Current

Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Identified appropriate solutions to minimize issues and quickly solve problems.

Adhered to all local laws governing retail operations including security requirements.

Provided excellent customer service by greeting customers in a friendly manner and responding to inquiries promptly.

Assisted customers with product selection and resolving complaints. Hoffmeister Griggsville, IL

Machine Operator Technician

05/2019 - 05/2022

Adjusted machine feed and speed, changed cutters, blades, saws and other attachments as necessary.

Filed or ground rough spots or sharp edges out of finished products. Analyzed blueprints and specifications for producing parts according to customer requirements.

Oversaw machine operation to identify defects or malfunctions, making adjustments as necessary.

Monitored and observed production line to watch for pile-ups and jams. Dollar Tree Griggsville, Illinois

Stocker

06/2017 - 05/2019

Stocked shelves with newly arrived products.

Assisted with store displays and window dressing as needed. Maintained accurate inventory records through manual systems and and or computerized databases.

Dunbar Vocational H.S Chicago, IL

Summary

Skills

Experience

Education and Training

High School Diploma

06/1993

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