Customer Service A Driver
Resume:
PROFESSIONAL EXPERIENCE
ARTHER TAYLOR MUGUTHA KONYE
A dedicated and experienced driver with over 8 years of expertise in both personal and commercial transportation services. I bring a proven track record in safely operating various vehicle categories, from private cars to large passenger buses. Throughout my career, I have demonstrated strong leadership, excellent customer service, and a commitment to maintaining the highest safety and service standards. With additional experience in sales and inventory management, I possess a well-rounded skill set, including excellent communication, problem-solving, and team collaboration abilities. I am eager to continue contributing to dynamic organizations where I can apply my diverse skill set to help achieve operational excellence and customer satisfaction. Phone No.
Email Address
******@*****.***
Address.
P.O Box 88 Limuru
Business Management
KC A University
2011 – 2013
Kenya Certificate of Secondary
Education (KCSE)
St. Joseph High School,
Githunguri 2010
Kenya Certificate of Primary
Education (KCPE)
Furaha Academy
2005
Driver
Zuri Genesis Bus Company (Town Service) January 2023 – Present
• Operates buses for town service routes, ensuring timely and safe passenger transport within city limits.
• Performs pre-trip and post-trip vehicle inspections to ensure buses are roadworthy and safe for passengers.
• Manages ticketing, ensuring passengers have valid tickets before boarding and maintaining order on board.
• Handles customer inquiries and resolves any concerns related to the route or service in a professional manner.
• Coordinates with other drivers to maintain smooth operations and timely service.
• Assists in training new drivers, sharing safety protocols, best practices, and company policies.
Driver
Safari Classic East Africa Bus Company September 2021 – December 2022
• Operated long-distance buses for tourism groups, ensuring safe and timely transportation of passengers.
• Maintained high standards of customer service, assisting passengers with boarding, luggage, and route information.
• Conducted routine vehicle inspections and performed maintenance checks to ensure safety and compliance.
• Worked with tour coordinators to adhere to schedules and accommodate group travel requirements.
• Ensured buses were kept clean and in top condition before and after trips.
• Reported any vehicle damages or accidents promptly to the management, following company protocols.
Driver
Namu Shuttle Company February 2021 – August 2021
• Transported passengers on scheduled shuttle routes, ensuring on-time arrivals and departures.
• Performed daily inspections and minor maintenance on vehicles to ensure roadworthiness.
• Provided excellent customer service, addressing passenger needs and maintaining a professional environment.
• Assisted passengers with luggage and ensured a smooth boarding and disembarking process.
• Collaborated with the dispatch team to ensure efficient routing and PROFESSIONAL DRIVER
EDUCATION
PROFESSIONAL SUMMARY
Driving courses for vehicles
categories: B1, B2, B3, C1, C2, D1,
D2, D3.
Rocky Driving School
2015
CERTIFICATIONS
Professional Driving Skills
Expertise in operating multiple
vehicle categories with a focus on
safety and efficiency.
Customer Service Excellence
Skilled in providing top-tier
customer service and resolving
issues to ensure satisfaction.
Time Management & Scheduling
Proficient in managing time
effectively and adhering to strict
schedules.
Inventory Management &
Organization
Experienced in maintaining
accurate inventory records and
organizing stock efficiently.
COMPETENCIES
REFEREES
James Mathu Mbothu
Manager
Mobile: 071*-******
Mr. Kibe
Supervisor
UAP Old Mutual
Mobile: 072*-******
Mr. Jesse Mwangi
Manager
Zuri Genesis Bus Company
Mobile: 070*-******
Team Collaboration &
Leadership
Strong team player with leadership
experience, guiding others to meet
objectives.
Problem-Solving & Decision-
Making
Quick to identify problems and
implement effective solutions under
pressure.
Safety & Compliance
Knowledgeable in safety protocols
and compliance standards to ensure
risk-free operations.
Adaptability & Flexibility
Able to adjust to changing
conditions and take on new
challenges with ease.
Communication & Interpersonal
Skills
Clear communicator with strong
interpersonal skills to build
relationships and manage conflicts.
Attention to Detail & Accuracy
Focused on precision and accuracy
in all tasks, ensuring reliability and
quality.
• Collaborated with the dispatch team to ensure efficient routing and optimal use of time.
• Followed traffic and safety regulations to maintain a perfect driving record and customer satisfaction.
Storekeeper
UAP Old Mutual 2019 – 2020
• Managed inventory by receiving, storing, and issuing stock while ensuring optimal inventory levels.
• Conducted regular stock-taking and audits, identifying and resolving discrepancies.
• Coordinated with suppliers for reordering stock and ensuring the timely delivery of goods.
• Maintained cleanliness and organization in the storage area, adhering to safety and operational standards.
• Prepared reports on stock movements and inventory levels for management review.
• Assisted with the distribution of items to other departments and recorded inventory for efficient tracking.
Personal Driver
Freelance 2018 – 2019
• Provided personal transportation services, ensuring clients' comfort and punctuality for business and personal trips.
• Managed vehicle maintenance, including routine checks and repairs, to keep the car in top condition.
• Ensured safe driving practices, keeping a clean driving record and adhering to all traffic laws.
• Handled scheduling and logistical planning to meet clients' needs for transportation.
• Assisted clients with luggage and ensured all passengers' safety during trips.
• Maintained clear communication with clients, adjusting schedules as needed.
Sales Agent
Safaricom June 2017 – 2018
• Promoted and sold Safaricom products, services, and devices to meet customer needs and exceed sales targets.
• Delivered excellent customer service, addressing inquiries and providing product information to potential customers.
• Educated customers on the features and benefits of various services and devices.
• Managed transactions, processed sales, and handled returns and exchanges in a professional manner.
• Maintained a clean and organized sales floor, ensuring products were well-stocked and visually appealing.
• Built and maintained strong relationships with customers, promoting brand loyalty and repeat business.
Contact this candidate