Data Entry Customer Service
Resume:
Shreveport, LA. *****
*************@*****.***
DENISE W. SCOTT
PROFESSIONAL SUMMARY
Experience over 30 yrs. delivering a combination of customer service and administrative skills, including clerical support and public interaction. Excels in calendar management, scheduling, and data entry. Can compose letters, memos, and reports. Organized office professional with experience with various administrative tasks such as preparing agendas, scheduling meetings and providing customer assistance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to assist with additional responsibilities to meet team goals.
WORK HISTORY
YOUNG WILLIAMS—07/31/2024 -PRESENT—TRAINER (DCFS/CSE/DOE)
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TELEPERFORMANCE ASD--2011-06/30/2024 PRELIFE ADMIN COORDINATOR
Operations Administrative Assistant of Pre-Life
-Create Teams meetings for Welcome Centers for New Hire agents. Submit service
request to IT team for support, assist agents with equipment and accessing client tools
to be able to transition into training. Report time to managers.
-Create power point presentations for Welcome Centers.
Training Manager- (HealthCare) ie..Humana and Healthnet
-Hire trainers and supervise trainers to ensure that all training requirements are meet
per the client. Implement leadership training for all trainers. Provide daily reports of
training class progress to the client as well to operations and upper management.
Create training classes in the training console upcoming classes. Perform Best T&D
audits on trainers.
Trainer- (USAA)
-Train agents, supervisors, and QA personnel on multiple lines of business.
-Floor support for operations, monitored and coached agents on their work
performance, also maintained timekeeping policy and daily reports.
Supervisor- (UHC/Centene)
-Supervised and coached agents on their performance.
-Floor support, monitored QA, maintain timekeeping policy and daily reports.
-Promote teamwork and a positive environment.
Trainer- (Health Net)
-Trained agents, supervisors, and QA personnel for the account.
-Floor support for operations, monitored and coached agents on their performance,
also maintained timekeeping policy and daily reports.
Trainer- (H&R Block)
-Trained agents, supervisors, and QA personnel for the account.
-Floor support for operations, monitored and coached agents on their performance,
also maintained timekeeping policy and daily reports.
Training Coordinator- (United Healthcare)
-Hire trainers. Ensured that training requirements were being meet by the trainers as
Well as the agents. Provide reports of the training progress to the clients and
operations, supervise trainers and coordinate training classes.
Compliance Officer- (Sprint)
-Ensure that the required compliance training is completed in a timely manner.
Lead Trainer- (Comcast)
- Managed trainers for the account.
-Trained agents on products and functions of the account.
-Worked closely with Operations to ensure the success of the account.
Trainer- (United Health Care)
-Trained agents, supervisors, and QA personnel for the account. Supported agents in
production, maintained time-keeping policy and maintained daily reports.
Tech Support Specialist –2011 (Sprint) Rehire
-Perform troubleshooting techniques for devices and to deliver quality customer
service.
-Increase customer satisfaction by providing alternative solutions to resolving
network and device issues.
-Gain and apply product/service knowledge to the functions of the job.
-To work as a team player with coworkers.
US Support Co. 2007-2008 CSR/Tech Support Specialist
Tech Support Specialist – (Sprint)
-Perform troubleshooting techniques for devices and resolving customer inquiries and
concerns regarding products and services (billing, coverage areas, promotions, store
locations and hours).
-Increase customer satisfaction by offering alternative solutions and products.
-Gain and maintain product/service knowledge. Sell product features and accessories.
-Minimum sales goals must be achieved.
-Problem solving and heavy computer usage to support all aspects of the job.
EDUCATION
2009-2010 University of Phoenix- Axia-Phoenix, AZ. - Health Administration
1988-1989 Southern University-Shreveport, LA.- General Studies
1986-1987 Draughon Business College – Business Administration
1985-1986 C.E. Byrd High-Shreveport, LA. – Clerical Procedures
1984-1986 Caddo Career Center-Shreveport, LA. – Office Administration
REFERENCES
Sheila Murray-Friend of 45 yrs. 318-***-**** Bossier City, Louisiana
Covana Simmon-Friend/Co-Worker of 7yrs. 318-***-**** Frierson, Louisiana
Natasha Johnson-Friend/Co-Worker of 30yrs. 318-***-**** Shreveport, Louisiana
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