Multiple Trades, Mental Health and Security

Briana Jackson Norris City, IL *****

812-***-**** ******************@*****.***

Experienced professional with a strong background in administrative support and customer service. Demonstrated expertise in providing efficient and effective assistance to ensure smooth operations. Known for hard work and compassion, always striving to exceed expectations in helping others. Possesses exceptional planning, problem-solving, and communication skills, enabling seamless coordination and collaboration with team members and clients.

Mental Health Technician

Murray Center, Centralia, IL August 2024 - Current Security Officer

Securitas Security Services USA, Evansville, IN November 2023 - September 2024 Scheduling and calendar management Employee Communications Data Collection Computer Proficiency

Data Entry Microsoft Office

Excellent customer service skills Clinical Documentation Patient Safety Management Charting and clinical documentation Behavior Management Knowledge of medical terminology Performed scheduled patient safety checks and documented results to establish patients' well-being. Applied de-escalation and limit-setting techniques to promote patient cooperation. Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.

Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.

Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.

Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.

Supported patients needing medical care to relieve patient anxiety and promote positive outcomes. Implemented evidence-based therapeutic interventions to help clients manage mental health difficulties.

Oversaw daily monitoring and patrolled buildings, grounds, and work sites. Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.

Developed strong relationships with local companies to foster trust between the organization's security team and its contracts.

Monitored CCTV cameras and alarm systems for security breaches. Skills

Work History

Security Officer Supervisor

Nighthawk Security, Owensboro, KY October 2015 - August 2023 Bookkeeping Administrative Assistant

Laffoon Rentals, Madisonville, KY March 2004 - October 2015 Homeschool, Earlington, KY

Associate of Arts in Early Childhood Education May 2015 Hopkinsville Community College, Hopkinsville, KY

Checked and verified photo identification prior to granting facility access. Responded quickly to incidents and assessed active situations for security concerns. Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.

Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.

Checked identification of persons entering and exiting facility to eliminate unauthorized visitors. Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.

Conducted regular patrols of key areas to spot and control security concerns. Wrote detailed reports of all security breaches and investigations. Worked independently and collaboratively to resolve urgent issues to protect lives and property. Completed full building and grounds patrols to spot and investigate concerns. Actively participated in regular meetings with upper management to discuss ongoing security issues, trends, and potential risks facing the company.

Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.

Trained security workers on site-specified procedures. Supervised a team of security officers, ensuring adherence to company policies and maintaining high morale among staff members.

Monitored and evaluated performance of security personnel and provided feedback to improve performance.

Handled sensitive information discreetly while adhering to strict confidentiality guidelines set forth by the organization.

Reviewed camera and system feeds and alerted proper respondents regarding discrepancies. Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.

Maintained excellent financial standings by working closely with bookkeeper to process business transactions.

Inspected account books and recorded transactions. Updated financial records using various software programs for current, accurate accounts. Improved financial accuracy by maintaining organized and up-to-date financial records. Entered figures using 10-key calculator to compute data quickly. Improved tenant satisfaction by addressing concerns promptly and efficiently. Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.

Education

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