Customer Service Representative
Resume:
Patty Sadiku
Clearwater, FL 33763
Cell: 727-***-****
Email: *******@*****.***
Personal Banker
Provide excellent service to bank customers by conducting appropriate transactions and responding to customer inquiries. Multi-skilled, self-motivated professional with a 20+ years combined experience as a bank teller and customer service representative for world-class financial organizations. Excellent planning and coordination skill, providing quality service to customers and senior management. Focus on complying with established policies, procedures and state and federal regulations.
Competencies
Customer Service
MS Excel
MS PowerPoint
Ten Key Touch
WordPerfect
Planning and Scheduling
Notary Public
Telephone Reception
Horizons
PCTeller
Epysis
Detail Oriented
Written Communication
Teller Automation
Treasury Services
Bankway
MS Word
60 wpm Typing Speed
Metavante
Symitar
Fluent in Albanian
Professional Experience
CENTENNIAL BANK, Tampa, FL
2016- present
Association Specialist/Lockbox
Assist customers with routine account-related requests for Associations
Conduct Lockbox duties and keep records.
Operating Imaging and Scanning Equipment
Balancing electronic and paper documentation
Preparing batches of work by extracting checks
Schedule and maintain all CAI calendars. Handled day-to-day office management tasks and ordering of office supplies
Perform all tasks for monthly trade shows
Follow up on all association documents.
PLATINUM BANK, Dunedin, FL
2013-2016
Customer Service Representative/Teller
Receive checking and savings deposits: verify cash and endorsements, receive proper identification for cash back, and issue receipts of deposit.
Examine checks deposited and determine proper funds availability based on regulatory requirements and complete hold notices.
Process withdrawals: verify endorsement, receive proper identification, and ensure validity.
Refer customers to the proper department for issues that cannot be resolved at the teller line.
Balance drawer daily, including periodic batching of cashed checks.
Assist customers with routine account-related requests, such as funds transfers; automatic funds transfers (AFTs); stop payments; inquiries about bank deposit products and serviced charges; inquiries about ATM and debit card usage and limits; inquiries about checking and savings accounts transactions; Inquiries about funds availability; check verification requests by third parties
Research and resolve customer problems, acting as the customer liaison between bank departments.
Research customer questions regarding electronic funds transfers and initiate “Reg E” disputes when appropriate, including the completion of all necessary documents and affidavits.
Ensure accuracy of all account information and documentation including copies of completed signature cards and customer file documentation with office manager and/or assistant office manager.
Cross-sell bank products and services based on customer needs, in accordance with the bank’s program standards.
PINELLAS FEDERAL CREDIT UNION, Clearwater, FL
2012-2013
Member Service Representative/Teller
Developed and improved knowledge and skills in Member Service areas as assigned.
Maintained a dependable record of attendance and timeliness in compliance with the attendance policy.
Maintained a professional work environment and businesslike appearance.
Produced loan documents in a timely fashion with no unresolved errors in compliance with the loan quality control standard and required underwriting stipulations.
Provided informed, professional, personal service to all members by welcoming members using Member Relations Standard of Conduct.
Reported to various branches as assigned, remaining flexible in support of branch requirements.
Resolved member and internal inquiries in a timely, friendly and accurate manner.
MONOGRAM BUILDERS, Clearwater, FL
2011-2012
Receptionist/Administrative Assistant
Answered telephone calls and greeted and welcomed visitors.
New hire paperwork and compiled and filed all paperwork
Scheduled all appointments for all employees and communicated with project managers
Organized and maintained paper and electronic files. Received all waivers from vendors
Managed projects and conducted research
Disseminated information using the telephone, mail services and e-mail
Ordered office supplies and deposited bank transactions
Scanned all documents to various departments
Northern Trust, NA Belleair Bluffs, FL
Head Teller
2007-2011
Examined checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments, and the legality of the documents. Prepared and verified cashier's checks.
Processed transactions such as term deposits, retirement savings plan contributions, automated teller transactions, night deposits, and mail deposits. Transformed previously manual processes relating to vendor/supplier records into an efficient, computerized system. Efforts exposed overcharges and double billing to recover $20,000 in erroneous payments and prevent their recurrence.
Cashed checks and paid out money, verifying signatures were correct, and written and numerical amounts agreed.
Administrative Assistant
Handled calls and promptly forwards them to appropriate contact person.
Scheduled meetings for all employees; escorted visitors to staff members' offices, along with providing hospitality service arrangements as requested by staff.
Composed and distributed inter-departmental memorandums (e-mail, documentary, and voice) ensuring timely delivery and receipt of important information while maintaining confidentiality.
Excelled in role requiring the ability to handle a variety of customer service and administrative tasks and while resolving customer issues with expediency.
Demonstrated proficiencies in telephone and front-desk reception. Researched and rapidly solved problems and rebuilt client trust to prevent the loss of key accounts.
Maintained schedule of conference rooms. Handled day-to-day office management tasks and ordering of office supplies.
Consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary customer service delivery, and team-player attitude.
Demonstrated the ability to learn new organizational processes, workflows, policies and procedures. Excelled within deadline-intensive environment, ensuring the accurate and on-time completion of all projects.
Marcus & Millichap Capital, Tampa, FL 2005-2006
Loan Processor/Closer
Managed loan processing of commercial real estate loans over $1 million. Coordinated loan documents to finalize closing of loans.
Bank of America, Clearwater, FL
Post-Closing Review/Teller
1996-2005
Followed up on all trailing residential loan documents. Performed closing actions of reviewed documents.
Cashed checks and paid out money, verifying signatures were correct, and written and numerical amounts agreed.
Education Illinois State University (Normal, Illinois) Finance and Economics-2 years
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