Customer Service High School

JACQUIA MIDGETT

**** ******* ****, *******. ** **063, **********@*****.***,336-***-****

Professional Summary

Seasoned and dedicated customer service professional with over 20 years of progressive experience in the credit card industry. Highly skilled in managing complex inquiries and disputes while delivering personalized, professional assistance in accordance with corporate objectives for customer satisfaction and retention. Excellent communicator and collaborator committed to adapting to evolving industry innovations and to upholding a customer-first mindset. Proven team leader and motivator.

Skills Summary

MS Word, PowerPoint, Client Services, Learning and Development, Attention to Detail, Problem Solving, Financial Acumen, Collaboration, Record Keeping and Reporting

Education

High School Diploma- Dudley High School, Greensboro, NC

GTCC – Medical Assistant Training

Experience

American Express

Account Manager: 2003 - 2024

Responsible for managing affluent client’s escalated matters from end to end.

oThis would include serving as a liaison and reaching viable solutions

oSecured customer loyalty and furthered business initiatives

Training and coached new hires on policies and procedures

oFacilitated huddles diffusing calls, properly use company tools

oMonitored and guided employee performance

Maintained client records requiring further action

Triaged incoming calls via an assist line to advise on effective call management

Collaborated with various teams to provide extensive support on multiple corporate initiatives which resulted in increased performance reviews and productivity

Customer Service Team Player Award

I was rewarded for going above and beyond by sharing best practices to exceed defined metrics and advance team goals.

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