Customer Service Kitchen Staff
Resume:
Jacquelline Mufeyani
Nationality Zimbabwean
Availability Date ASAP
Preferred Area of Training Food & Beverage
Objectives I want to advance my career and experience in a position and establishment that allows me to grow as person and employee.. I see myself in a management position in a few years to come after finishing my MBA.
Qualifications & Skills Hard worker, Passionate, Consistent, Disciplined, Punctual, Reliable, Easy to adapt, Friendly, Can work under pressure, Can work with little or no supervision, Team player and Computer literate.
Languages Spoken: English (Fluent)
Education
August 2006 - October 2010 Chinhoyi University of Technology, Chinhoyi, Zimbabwe Honours Degree in Hospitality and Tourism Management Bachelor of Technology (hons) Degree in Hospitality and Tourism Experience
December 2022 - to present Arnaud's Restaurant, New Orleans, United States F&B Training
Experienced food and beverage operations. Worked with other staff members to prepare everything for service and ensured that the service met company standards. Presented food and beverage options to guests and helped them make informed choices. Ensured excellent levels of customer service. Complied with all health and safety regulations.
October 2017 -
December 2022
Orchard Farmstall, Grabouw, South Africa
Waitress
Welcome and seat customers. Present menus and explaining daily specials. Answer any questions they have relating to items served on the menu. Taking food and beverage offers. Liaising with the kitchen staff regarding orders taken and making sure the kitchen staff makes the food accordingly to be able to serve quality food to clients. Constant movement between customers to ensure best service is provided. Take payments from customers and prepare itemized checks. Contact checks and preparing of condiments, roll silverware into napkins and stock up on serving stations. CV Jacquelline Mufeyani 1 / 2
Email address *********@*****.***
Phone number 504-***-****
June 2015 to July 2017
Mike's Kitchen Milnerton, Capetown, South Africa
Waitress
Greet customers, present menus and explain daily specials to customers. Answer questions related to the menu. Take food and beverage order to the kitchen staff. Prepare drink and food garnishes. Carry food and drinks from the kitchen to the dining tables. Remove dirty dishes and glasses and clean tables after customers finish their meals. Prepare itemized checks and take payments from customers. Clean and set up dining areas, refill condiments, roll silverware and stock service.. The Gallagher Hotel, Midrand, Johannesburg, South Africa Rotation in all departments
Rotational duties in all hotel departments which are housekeeping, restaurant, front office, kitchen, duty management. Responding to inquiries and maintaining a diary for all the events of the calendar. Assisting with dealing with suppliers for quality products involving purchase manager and providing performance assessment of suppliers every quarter. Assisting in inspecting all departments with their respective managers for cleanliness, ambience, service readiness, staff grooming and hospitality culture. Welcoming guests, performing all check inns and check outs. Converse with guests to determine destinations, mode of transportation, travel dates, financial considerations and accommodations required. Functions co-ordination with external and internal clients for conferences and other business functions. Poolroom Restaurant, Capetown, South Africa
Head Waitress
Determine shift stock requirements for each room. Deploying staff and supervising staff performance. Ensuring daily takings are well looked after and banked after every shift. Ensuring that working hours are adhered to and the shop is never left without management. Ensuring the availability of items on the menu at the opening shop. Conducting machinery and equipment check to ensure all assets are operational and take action where necessary. Ensuring maintenance is done within 48hours and auctioned properly. Conflict management and grievance handling.
CV Jacquelline Mufeyani 2 / 2
May 2013 to April 2015
October 2012 to April
2013
References Available Upon Request
Contact this candidate