Customer Service Support
Resume:
Laporte, IN
*********@******.***
Shaneka Givens
EDUCATION
Ats Institute Of Technology
Chicago, Il
Customer Service Certification
GPA 3.0
OBJECTIVE
Dedicated and detail-oriented customer service professional with 8 years of experience in delivering exceptional support and enhancing customer satisfaction. Seeking a work-from-home position to leverage my skills in communication and problem-solving.
REFERENCES
Available upon request
FUNCTIONAL SKILLS
Excellent verbal and written communication
Proficient in CRM software (Zendesk, Salesforce)
Strong problem-solving abilities
Time management and organizational skills
Ability to work independently and as part of a team
Adaptable to changing environments and technologies
EXPERIENCE
November 2020 – September 2023
Remote Customer Support Agent • Startek
Assisted customers with product-related questions and issues, achieving a 100% resolution rate on first contact.
Documented customer interactions and feedback in CRM software to improve service quality.
Trained new employee on customer service protocols and software.
January 2019 – June 2022
Customer Service Representative • Ameridial
Provide high -quality customer support via phone, email, and chat, addressing inquiries and resolving issues efficiently.
Maintain a customer satisfaction rating of 100% through effective communication and follow-up.
Collaborate with team members to enhance service processes and share best practices.
COMMUNICATION
Implemented new procedures and technologies that improved efficiency and streamlined operations.
LEADERSHIP
Successfully led a team to exceed sales goals while maintaining excellent customer satisfaction scores.
Contact this candidate