Customer Service Prep Cook

W. Allan Simpson

*** ****** ***** **., ************, FL 32222

904-***-****, ***************@*****.***

Work History: Successful 44 yrs. experience in: Production supervision, customer service, warehouse, estimating, procurement, scheduling, and production planning. Enjoys facilitating teams to success, as everyone is considered my customer.

Eagle Landing Country Club (1/24 – present) 3989 Eagle Landing Pkwy, Jacksonville, FL 32222 904-***-****: Prep Cook and Dishwasher for a 4 star restaurant.

Staff Zone (3/23 – 12/23) 2800 N Main St., Jacksonville, FL 904-***-****

Day labor in heavy construction at the Mayo Clinic tower (14 stories) and the Jaquar’s/Miller Electric practice facility. Material handling, operating buck horse elevators, construction cleanup, supplying, and stocking parts etc.

Malnove Packaging (3/22 – 12/22) 10500 Canada Dr., Jacksonville, FL 904-***-****

Pressman (feeder) on 7 color, sheetfed (KBA Rapida) presses. Prepared loads for continuous production, and certified in pallet jack and standup lift operation.

SIC Products (8/21 – 3/22) 7658 Phillips Rd, Jacksonville, FL 904-***-****

Print operator of UV inkjet printers that produce a variety of steel based products.

Enco (08/18 – 11/20) 572 Appleyard Dr., Tallahassee FL 850-***-****

Print Operator of variable data printers, producing power bills at appx. 900,000 stmts a month. Also operates folding, cutting, and mail meter equipment.

CSG International (6/00 -12/14) 509 Commerce Blvd., Crawfordville 850-***-****

Operations Supervisor, manages the daily/cycles printing, and mailing of billing solutions to the service industry.

Achievements:

Voluntarily conceptualized, researched, and implemented the change of the printing platform from black and white to 4 color output of 40 million pages per month. This resulted in:

Use of blank, white paper now made us flexible and more BCP compliant.

Provided top shelf marketing where advertising was now part of the billing statement. Ad page creation that used white space for bundling offers, FCC notices, coupons, and related advertising. This was combined/evolving SAP, and ERP communication efforts.

Saved the customer money and releasing liabilities of the many versions of FCC notices.

Better utilization of warehouse space that helped with capacity planning (MRP).

Trained new supervisors on processes, and procedures. Also, accountable for the hiring, timekeeping, and, and other supervisory functions while maintaining an in depth knowledge of HR resources. Positive reinforcement for a diverse work force, on both shifts, in efforts to maintain strong retention and development of employees, all while growing from 20 to 130 employees in 3 yrs.

Through needs analysis, continuously improved inventory system by creating warehouse utilization and other spread sheets that drastically reduced overhead of consumables and, outdated ads. This positively impacted the MRP/ capacity planning by 22%.

Proactively reached out to the Omaha team, to develop a QC initiative with better tracking of waste and mistakes. This created transparency and initiated an average of 99.8% quality efficiency, while meeting all SLAs for diversified clients that went on for 14 years.

Creative production scheduling, for example: when the Omaha plant was overloaded, we’d often take on the overflow of cycles and met SLAs: Experience in BCP compliance testing.

Education: BS-Science & Tech., Printing Management, Georgia Southern University, 1988

AAS-Printing Technology, Chowan College, 1985

Awards: Work related achievement rewards, 2 Academic Scholarships, & Eagle Scout

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