Business Operations Customer Service

Brycea Hill

*************@*****.*** 1-231-***-****

East Jordan, MI 49727

PROFESSIONAL SUMMARY

I am tenacious and passionate, always pursuing opportunities to improve business operations for long-term success. I remain responsive to a changing market and operational conditions, Continuously tracking trends and preparing for new challenges. With excellent personnel, financial, and administrative management abilities.

I am a dedicated professional with demonstrated strengths in customer service, time management, and bookkeeping. Good at troubleshooting problems and building successful solutions. As well as an Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals

.I am a reliable candidate ready to take on challenges in a position using problem-solving and task prioritization skills to help OUR team succeed.

SKILLS

• Creative haircutting and Styling

• Positive Staff Management

• Always creating an upbeat work place

• Excited about New business expansion

• Positive Customer relations

• Product Knowledge

• Scheduling & Time Management

• Communication with my Team

EXPERIENCE

Business Owner

JLB Construction – East Jordan, MI June 2016 - Current

Controlled expenses and monitored employees to achieve budget targets.

Checked business accounting records regularly to identify and resolve problems.

Communicated with team, customers, and vendors to resolve conflicts.

Generated operations reports to forecast business needs and make planning decisions.

Oversaw day-to-day activities, special projects, and employees to facilitate business operations.

Conducted targeted training programs and performance evaluations to assess employee skills.

Minimized employee turnover and human resources costs through proactive approaches and careful management.

Hairstylist

Gordons – Charlevoix, MI April 2016 - August 2016

Helped clients maintain hair health and appearance between appointments through catered recommendations for salon retail products.

Promoted services on social media platforms to increase referrals, engagement, and brand awareness.

Communicated with clients to book appointments or worked with salon receptionist to coordinate scheduling.

Safeguarded clients and staff through stringent adherence to cleaning and sanitizing requirements.

Enhanced client experience and increased revenue with add-on treatments and services.

Chose appropriate cuts for customers based on preferences, facial features and current fashion trends.

Minimized infection risk by keeping stations and tools clean and sanitized.

Independent Business Owner

Fat Rat Service's – East Jordan, MI May 2012 - April 2016

Adapted business operations for changing demands based on knowledge of industry and market trends.

Managed strong workforce with expert handling of hiring, training, and day-to-day management needs.

Maintained high customer satisfaction ratings with well-trained, empowered team taught to go above-and-beyond with service.

Guided business team by establishing clear and coherent vision for business operations.

Handled bi-weekly employee payroll with accurate handling of timekeeper, records, payments, and tax liabilities.

Hairstylist Manager

Bo Tangles – Tucson, AZ January 2007 - June 2012

Recruited, hired, and retained diversely talented team of salon professionals.

Managed salon supply inventory, including ordering product, managing orders within allocated budget, and ensuring consistent product availability.

Boosted sales through successful marketing drives, positive customer relations, and skilled product promotions.

Kept tight financial controls, sticking closely to budget limits and preventing product waste.

Utilized software task management tool to prioritize and execute store workload, including product and marketing resets, pricing updates, and inventory auditing and replenishment.

Monitored and coordinated stylist and receptionist schedules to verify appropriate shift coverage.

Improved operations by setting ambitious goals and strategic plans to help each employee achieve personal and team targets.

Controlled salon cleanliness, keeping operations well within sanitary regulations and licensing requirements.

Promoted salon retail products and services to drive sales and provide clients with at-home care routines.

EDUCATION

Lisenced Cosmetologist : Cosmetology

Traverse City Beauty College Traverse City, MI December 2006

Graduated with 4.0 GPA

Top Model Student Member

High school Diploma : General Accedemic

Central Lake High School Central Lake, MI June 1999

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