Customer Service Operational Excellence
Resume:
Mary Hull
Remote Work
Duluth, GA *****
***************@******.***
Remote professional with over a decade of experience in customer service, sales, and training. Adept at fostering positive client interactions and team collaboration. Demonstrates a strong ability to mentor and develop new employees, ensuring high standards of service and efficiency. Passionate about leveraging extensive expertise to enhance customer satisfaction and operational excellence in remote work setting. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
ISR
Avon-Winder, GA
January 2006 to Present
To assist customers with their beauty questions and concerns by suggesting product recommendations and aiding in the selection and application of beauty products. 1. Assisted customers with their purchase decisions, filed customer order forms. 2. Balanced monthly sales and introduce new products to customers. 3. Met with clients to provide beauty consultations. 4. Sold Avon products, through personal customer service as well as on the website. 5. Sold products provided customer service.
6. Provided customer service to customers to ensure they are satisfied. 7. Demonstrated samples and products in sales meetings and demonstrations. Hub Associate
Sears Holdings Corporation-Augusta, GA
December 1996 to November 1999
• Managed and organized office supplies, ensuring efficient inventory levels and timely reordering
• Scheduled and coordinated meetings, appointments, and travel arrangements for executives
• Assisted in the preparation of reports, presentations, and correspondence by gathering data and formatting information
• Handled incoming calls, took messages, and directed inquiries to appropriate staff members
• Managed email correspondence by responding to inquiries promptly and forwarding important messages to relevant parties
• Performed general administrative tasks including photocopying, scanning documents, mailing letters/ packages, etc.
• Assisted in onboarding new employees by preparing necessary paperwork and coordinating orientation schedules
• Improved customer satisfaction through prompt response times via phone/email resulting in a 80% increase in positive feedback ratings
• Supported HR department in recruitment efforts by reviewing resumes and scheduling interviews
• Demonstrated strong attention to detail while proofreading documents/reports for accuracy Customer Service
Walmart-North Augusta, SC
August 1992 to November 1996
• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
• Maintained a high level of product knowledge to effectively assist customers with their questions and concerns
• Managed a high volume of incoming calls and emails, consistently meeting or exceeding response time goals
• Resolved customer complaints in a professional manner, finding appropriate solutions to ensure customer loyalty
• Developed strong relationships with key clients through regular communication and personalized support
• Assisted customers with product selection based on their needs and preferences, resulting in increased sales revenue
• Trained new team members on company policies, procedures, and best practices for delivering excellent customer service
Housekeeping
Gracewood State School & Hospital-Augusta, GA
July 1990 to July 1992
• Maintained cleanliness and tidiness of guest rooms, ensuring a comfortable and welcoming environment
• Performed thorough cleaning tasks including dusting, vacuuming, mopping floors, and changing linens
• Stocked and replenished supplies such as toiletries, towels, and bedding to ensure guest satisfaction
• Inspected rooms for maintenance issues or damages and reported them to the appropriate department for prompt resolution
• Followed established safety procedures when handling cleaning chemicals and equipment
• Assisted in training new housekeeping staff members on proper cleaning techniques and hotel policies Cashier/Customer Service
Roses Discount Stores-Augusta, GA
August 1989 to May 1990
• Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
• Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
• Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
• Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues
• Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
• Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
• Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs
• Handled exchanges or refunds according to company policies while providing excellent service to dissatisfied customers
• Maintained knowledge of current promotions, sales events, and store policies to provide accurate information to customers
• Assisted in inventory management by monitoring stock levels at the checkout counter
• Resolved customer complaints regarding pricing errors or product availability with professionalism
• Trained new employees on operating cash registers effectively
• Performed opening/closing duties including counting money in the register before/after shifts Substitute Teacher
McBurney's Nursery-Augusta, GA
April 1988 to June 1989
• Managed classroom behavior and maintained a positive learning environment in the absence of the regular teacher
• Delivered engaging lessons and facilitated class discussions to ensure student comprehension of subject matter
• Provided one-on-one assistance to students who required additional support or clarification
• Implemented lesson plans provided by the absent teacher, ensuring continuity in curriculum delivery
• Administered tests, quizzes, and assignments according to established guidelines
• Maintained accurate records of student attendance, grades, and progress for reporting purposes
• Communicated effectively with parents/guardians regarding student performance and behavior as needed
• Collaborated with other teachers and staff members to address individual student needs or concerns
• Ensured a safe environment by enforcing school policies on safety protocols during emergencies
• Demonstrated flexibility in adapting instructional plans based on unexpected changes or disruptions
• Incorporated creative teaching strategies such as visual aids, manipulatives, or real-life examples into lessons
Education
Certificate in Medical Office Assistant
Hartcourt Learning - Scranton, PA
April 1993 to August 1994
Certificate Veterinary Assistant in Veterinary Assistant Office Harcourt Learning - Scranton, PA
February 1991 to May 1992
High school diploma
Newport Pacific High School - Remote
June 1990 to August 1990
Skills
• Employee Orientation
• Recruiting
• Human Resources
• Interviewing
• Commercial Cleaning
• Pricing
• Event Planning
• Research
• Cashier
• Inventory control (10+ years)
• Invoice Processing (10+ years)
• Customer service (10+ years)
• Presentation Skills
• Teaching
Languages
• English - Fluent
Links
https://www.avon.com/repstore/maryhull
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