Direct Support Human Resources
Resume:
Thyessia Mustafaa
Fairburn, GA
********@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
House Manager/Direct Support Professional
COTTER PERSONAL CARE HOME-Union City, GA
August 2021 to Present
Assisting with hiring new staff as well as training new staff and the employees doing work schedules Assist with doctor appointments, running errands, food shopping and Day Program and Activities Assist with showering, dressing, lite housekeeping, cooking meals and training the new hire with giving medication and ALD
Senior care, clients with autism, and all different types of disabilities and care Documenting employees and clients monthly reviews and statements
• Lead, direct and manage a team of Direct Support Professionals; manages staffing and schedules, finds coverage when needed. Schedules and facilitates both one-on-one and team meetings.
• Provides coverage and functions as a DSP in the absence of staff.
• Partners with Human Resources on hiring and termination decisions; conducts reviews of applications.
• Conducts interviews with candidates to fill open positions.
• Ensure that locations and staff operate within all local, State, and Federal requirements. Ensures staff and locations operate as outlined in UCP’s policies and procedures as listed on PolicyStat.
• Ensures completion of compliance training and compliance activities in Relias. Follows up as needed and administers support or discipline for incomplete activities.
• Scheduling, arranging, and engaging in activities to support transportation.
• Conducts weekly medication counts and MAR review.
• Inspect and report on the status of adaptive equipment. Reports weekly.
• Ensures vehicle is operational and has required straps and tie downs to ensure safe transport, trains staff on van and lift safety.
• Ensure cleanliness of homes; ensure safety and sanitation standards are met.
• Completes weekly grocery orders; ensure menus are available.
• Ensure that staff are aware of any dietary requirements for individuals. Trains staff on the importance of meal preparation and mealtime practices.
• Shops for individuals to replace clothing, shoes, and other items.
• Manages CTF, Petty Cash and Financial logs. Submit receipts and requests as needed for purchases.
• Ensuring accurate and timely documentation through daily checks and audits; addresses any deficiencies.
• Perform home inspections; corrects deficiencies. Notifies maintenance of any repairs.
• Maintains relationships with families and other stakeholders.
• Ensures completion of all evacuation drills; ensures that all safety equipment and emergency supplies are available.
• Ensures behavior tracking is being completed. Submits reports weekly.
• Manages medical appointments; schedules as needed. Arranges for transport to appointments and for medical emergencies.
• All other duties as assigned.
Required Skills/Abilities:
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Ability to lead and manage teams.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software.
• Ability to use technology to record notes .
• Grocery shopping & Meal Planning
• Activity Calendar
• Disaster Drills
• Staff oversight
• Provide emotional and physical care for adults in home
• Assist with ADLs, tracking goals, and community outings Assistant General Manager
Wendy's-Atlanta, GA
August 2018 to August 2020
Managing Restaurant Operations and staff, keeping store clean Control cash receipts by adhering cash handling and Counting safe and tills for CSR Work schedule and counting inventory,
Assisting with training staff members to complete opening and closing Actively manage other staff members by working hand on in making food And servicing customers and overseeing the coordination of deliveries Manages food and labor costs
• Manages and maintains safe working conditions
• Manages crew members
• Interviews crew members for hiring
• Provides proper training for crew members
• Maintains fast, accurate service and provides top-notch customer service to every guest. Assistant General Manager
Pollo Tropical-Atlanta, GA
July 2017 to August 2018
Assisting with training new staff, Managing Restaurant Operations keeping the store clean Control cash and receipts by adhering to cash handling and counting safe and tills for the CSR Making drops and counting the inventory
Assisting other staff members to complete opening, closing and prep Actively manage other staff members by working hand on in making food and servicing customers and overseeing the coordination of deliveries Manages food and labor costs
• Manages and maintains safe working conditions
• Manages crew members
• Interviews crew members for hiring
• Provides proper training for crew members
• Maintains fast, accurate service and provides top-notch customer service to every guest. Prepare all required paperwork, including forms, reports House Manager/Direct Support Professional
Insights Consulting-Indianapolis, IN
November 2016 to July 2017
Assisting with hiring new staff as well as training new staff and the employees doing work schedules and approving time
Assist doctor appointments, running errands, food shopping Assist with showering, dressing, cooking meals and training the new hire with med passing and giving clients their medication
Senior care
Documenting employees and clients monthly statements, filling ETC
• Lead, direct and manage a team of Direct Support Professionals; manages staffing and schedules, finds coverage when needed. Schedules and facilitates both one-on-one and team meetings.
• Provides coverage and functions as a DSP in the absence of staff.
• Partners with Human Resources on hiring and termination decisions; conducts reviews of applications.
• Conducts interviews with candidates to fill open positions.
• Ensure that locations and staff operate within all local, State, and Federal requirements. Ensures staff and locations operate as outlined in UCP’s policies and procedures as listed on PolicyStat.
• Ensures completion of compliance training and compliance activities in Relias. Follows up as needed and administers support or discipline for incomplete activities.
• Scheduling, arranging, and engaging in activities to support transportation.
• Conducts weekly medication counts and MAR review.
• Inspect and report on the status of adaptive equipment. Reports weekly.
• Ensures vehicle is operational and has required straps and tie downs to ensure safe transport, trains staff on van and lift safety.
• Ensure cleanliness of homes; ensure safety and sanitation standards are met.
• Completes weekly grocery orders; ensure menus are available.
• Ensure that staff are aware of any dietary requirements for individuals. Trains staff on the importance of meal preparation and mealtime practices.
• Shops for individuals to replace clothing, shoes, and other items.
• Manages CTF, Petty Cash and Financial logs. Submit receipts and requests as needed for purchases.
• Ensuring accurate and timely documentation through daily checks and audits; addresses any deficiencies.
• Perform home inspections; corrects deficiencies. Notifies maintenance of any repairs.
• Maintains relationships with families and other stakeholders.
• Ensures completion of all evacuation drills; ensures that all safety equipment and emergency supplies are available.
• Ensures behavior tracking is being completed. Submits reports weekly.
• Manages medical appointments; schedules as needed. Arranges for transport to appointments and for medical emergencies.
• All other duties as assigned.
Required Skills/Abilities:
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Ability to lead and manage teams.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software.
• Ability to use technology to record notes .
• Grocery shopping & Meal Planning
• Activity Calendar
• Disaster Drills
• Staff oversight
• Provide emotional and physical care for adults in home
• Assist with ADLs, tracking goals, and community outings Caregiver
Senior Helpers-Indianapolis, IN
January 2015 to October 2016
Meal prep medicine reminder
Laundry and housekeeping
Doctors appointment
Giving showers and dressing
Running errands
Residential Manager/ DSP
Normal Life of Indiana-Sheridan, IN
April 2014 to June 2016
Assisting with training employees, work scheduling and time sheets Assisting with doctor appointments, running errands, food shopping Assisting with showering, dressing, cooking meals, giving clients their medication Senior care
Documenting employees and clients monthly statement, filling
• Lead, direct and manage a team of Direct Support Professionals; manages staffing and schedules, finds coverage when needed. Schedules and facilitates both one-on-one and team meetings.
• Provides coverage and functions as a DSP in the absence of staff.
• Partners with Human Resources on hiring and termination decisions; conducts reviews of applications.
• Conducts interviews with candidates to fill open positions.
• Ensure that locations and staff operate within all local, State, and Federal requirements. Ensures staff and locations operate as outlined in UCP’s policies and procedures as listed on PolicyStat.
• Ensures completion of compliance training and compliance activities in Relias. Follows up as needed and administers support or discipline for incomplete activities.
• Scheduling, arranging, and engaging in activities to support transportation.
• Conducts weekly medication counts and MAR review.
• Inspect and report on the status of adaptive equipment. Reports weekly.
• Ensures vehicle is operational and has required straps and tie downs to ensure safe transport, trains staff on van and lift safety.
• Ensure cleanliness of homes; ensure safety and sanitation standards are met.
• Completes weekly grocery orders; ensure menus are available.
• Ensure that staff are aware of any dietary requirements for individuals. Trains staff on the importance of meal preparation and mealtime practices.
• Shops for individuals to replace clothing, shoes, and other items.
• Manages CTF, Petty Cash and Financial logs. Submit receipts and requests as needed for purchases.
• Ensuring accurate and timely documentation through daily checks and audits; addresses any deficiencies.
• Perform home inspections; corrects deficiencies. Notifies maintenance of any repairs.
• Maintains relationships with families and other stakeholders.
• Ensures completion of all evacuation drills; ensures that all safety equipment and emergency supplies are available.
• Ensures behavior tracking is being completed. Submits reports weekly.
• Manages medical appointments; schedules as needed. Arranges for transport to appointments and for medical emergencies.
• All other duties as assigned.
Required Skills/Abilities:
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Ability to lead and manage teams.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software.
• Ability to use technology to record notes .
• Grocery shopping & Meal Planning
• Activity Calendar
• Disaster Drills
• Staff oversight
• Provide emotional and physical care for adults in home
• Assist with ADLs, tracking goals, and community outings Caregiver
MSD Lawrence Township-Indianapolis, IN
August 2013 to April 2014
Assist with daily homework, computer skills, homework and games Accompanying children outside when the weather permit Customer Service Supervisor
Burlington Coat Factory Department Store-Indianapolis, IN September 2012 to September 2013
Cashier with accurate cash handling, layaways, returns, ticketing and assisting with training new hire and monthly paper work
Cashier
Atlanta Hartsfield-Jackson International Airport-Atlanta, GA April 2009 to April 2010
Customer service in Cash registering helping customers with the cashing out stocking items counting the register cleaning the area up preparing food cash handling Processor
Dicks Sporting goods Warehouse-East Point, GA
June 2008 to February 2009
Processing items to be shipped, ticketing, scanning on the RF gun Training co workers
Forestry Crew Member
NYC Department of Parks & Recreation-Brooklyn, NY
November 2003 to November 2004
Assist with general maintenance work including lawn mowing, edging, seeding, snow removal, hedge trimming Training the crew on how to prune the trees and sweeping and raking of litter and emptying of receptacles. watering the flowers and planting. driving the crew to different destinations. Drive vehicles and operate certain other motorized equipment. Painting the tennis court or basketball courts as well as the benches
Forestry Clerical Worker
NYC Department of Parks & Recreation-Brooklyn, NY
May 2003 to November 2003
Filing paperwork making appointments for the forestry department to come out and check the customer property and make sure that the trees needed pruning or is it up rooted in they sidewalk and inspection on the property to see what needs to be done
Education
High School Diploma
Cornerstone Christian School - Townsend, GA
December 2008 to December 2009
Skills
• Sales
• Scheduling (5 years)
• Training
• Management
• Inventory
• Restaurant Management
• Store Management Experience
• Caregiving
• Assistant Manager Experience
• Restaurant Experience
• Food Safety
• POS
• Merchandising
• Delivery Driver Experience
• Management
• Supervising Experience
• Kitchen Management Experience
• Recruiting
• Leadership
• Profit & Loss
• Labor Cost Analysis
• Inventory Control
• Retail Management
• Pricing
• Food Preparation
• Purchasing
• Documentation review
• Employee Orientation
• Senior Care
• Human Resources
• Office Management
• Quality Assurance
• Guest Services
• Hospitality
• Forecasting
• Direct support
• Heavy lifting
• ADLs
• Developmental disabilities experience
• First aid
• Microsoft Word
• Microsoft Outlook
• Cleaning
• Budgeting
• Behavioral health
• Care plans
• Home care
• Front desk
• Computer skills
• Customer service
• Cooking
• Microsoft Office
• Crisis intervention
• Mentoring
• Patient observation
• Medication administration
• Customer relationship management
• Cash handling
• Store management
• Meal Preparation
• Strategic Planning
• Van driver
• Hospital medicine
• Documentation review
Certifications and Licenses
AED Certification
First Aid Certification
BLS Certification
Driver's License
Class C
Present
CPR Certification
CPI Certification
Driver's License
Non-CDL Class C
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