Asset Management Desktop Support

GARY L. WARD

****State Rt. *** - Streetsboro, OH 44241

Home Phone 330-***-****

*************@*****.***

• Utilized Remedy to track and resolve Service Requests, incidents, and Asset Management.

• Performed break/fix troubleshooting on HP laptops and desktops.

• Performed weekly stock room inventory of over 200 Desktops and Printers.

• Upgraded hardware for Laptops and desktops.

• Executed lifecycle management for laptops and desktops

• Installed new desktop at branch location.

Professional Experience

Zone/Kyndryl/Tech Mahindra Infrastructure Service, Cleveland, OH 09/20 – 09/24 Cleveland Clinic – Cleveland, OH

Field Service – Service Requests

• Created images for desktop and laptop computers.

• Configured Microsoft Office 365 uses accounts.

• Collaborated with vendors to install new equipment.

• Performed break/fix troubleshooting on HP laptops and desktops.

• Worked on Canfield Mirror imaging software project.

• Utilized ServiceNow to track and solve Service Requests, Incidents, and Asset Management.

• Ordered laptops, desktops, and other equipment using Oracle System.

• Conducted inventory audits on laptops and desktops.

• Managed moving user computers and printers.

• Configured iPhones, iPads and MacBooks.

• Installed media and audio equipment.

• Performed site evaluations

• installed medical carts.

• Utilized PuTTY software to configure VLAN interfaces and enable or disable Cisco switch ports

• Set up test laptops and desktops to check for software compatibility issues with Windows 10.

• Updated SharePoint software database.

TEK Systems Infrastructure Services – Cleveland, OH 03/18 – 09/20 Cleveland Clinic - Cleveland, OH

Desktop Support

• Imaged and installed over 300 laptop\desktops.

• Installed Windows 10 Enterprise operating system.

• Installed Printers and install drivers

• Upgraded hardware on HP Laptops and desktops.

• Emailed Users to set up a time to upgrade Citrix Secure Hub.

• Updated iPhone iOS.

Stefanini Infrastructure Services – Cleveland, OH 06/17 to 03/18 Arconic - Power and Propulsion

Desktop Support

• Used Server 2012 to add and remove users in Active Directory.

• Utilized Remedy to track and resolve Service Requests, incidents, and Asset Management.

• Conducted asset management for both the shop domain and company domain.

• Staged new laptops and desktops for deployment.

• Managed the migrations from Windows 7 to Windows 10.

• Performed daily system backups on both the shop and main domain.

• Executed lifecycle management for laptops and desktops

• Set up a test desktop to check for software compatibility issues with Windows 7. GARY L. WARD

1757State Rt. 303 - Streetsboro, OH 44241

Home Phone 330-***-****

*************@*****.***

Professional Experience

Pomeroy Infrastructure Services - Brecksville OH 01/17 – 06/17 Fifth Third Bank – Cleveland, OH

Desktop Support

• Utilized Remedy to track and resolve Service Requests, incidents, and Asset Management.

• Performed break/fix troubleshooting on HP laptops and desktops.

• Performed weekly stock room inventory of over 200 Desktops and Printers.

• Upgraded hardware for Laptops and desktops.

• Executed lifecycle management for laptops and desktops

• Installed new desktop at branch location.

The Select Group – Cincinnati, OH 02/16 – 12/16

American Greetings - Brooklyn, OH – Cleveland, OH

Enterprise Desktop Support

• Used Microsoft SCCM 2012 R2 to image new HP laptops and desktops

• Utilized VM Mirage software to migrate users' profiles.

• Upgraded hardware for laptops and desktops.

• Provided migration next-day support.

• Installed new desktops

Pomeroy Infrastructure Services - Brecksville OH 10/14 – 12/15 Cleveland Clinic – Cleveland, OH

Windows 7 Enterprise Migration Engineer

• Performed site computer inventory by site.

• Captured and restored user profiles using Ghost software.

• Backup Windows XP OS to the network server.

• Installed Windows 7 Enterprise operating system from the network using Gost32.

• Upgraded hardware for Laptops and desktops.

• Set up test desktops to test software compatibility Issues with Windows 10.

• Used SharePoint software to update HP desktops and laptops status. Education

IIT-Technical Institute - Warrensville Heights, OH Associate of Applied Science in Computer Network Systems - Graduated March 2013 Certifications

HP Certified Technician

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