Customer Service Data Entry

THOMAS LOCKHART JR

Mobile, AL *****

*********.**********@*****.*** / 251-***-****

SUMMARY

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

SKILLS

Customer Rapport

Verbal and Written Communication

Valid Driver's License

Customer Service

GPS and Route Planning

Database Management

Microsoft Word

Problem-Solving Skills

Account Management

Quality Assurance Controls

Inbound Phone Call Management

Data Entry

Payment Processing

CRM Software

Inbound Customer Service

Problem Resolution

Customer Relationship Management

EXPERIENCE

Customer Care Representative / GrubHub 05/2018 - Current Answered customer inquiries over the phone and via email. Provided accurate, valid, and complete information to customers. Escalated unresolved issues requiring further investigation or specialized expertise. Adhered strictly to confidentiality guidelines when dealing with sensitive customer information. Kept customer and system account information accurate and current to support timely resolutions for concerns. Maintained high satisfaction score by consistently resolving first-call issues. Developed creative solutions to resolve complex problems quickly while minimizing cost impacts on the company. Increased customer traffic count by [Number]% and retail sales by [Number]%. Sales Manager / Boost Moblie 06/2014 - 02/2018

Managed daily operations of sales department, including supervision of staff members. Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives. Created and presented monthly reports to management on sales performance. Analyzed business and sales targets using critical problem-solving skills. Troubleshot customer inquiries related to software and hardware issues. Assisted customers with various types of technical issues via email, live chat and telephone. Assisted customer in understanding products, components and systems using technical demonstration. Assisted customers with installation of new hardware and software applications. Walked customers through common phone hardware and software configurations to maximize service TL

functionality.

Call Center Representative / Nationwide 01/2006 - 09/2010 Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.

Maintained high levels of professionalism while interacting with customers via phone or email. Updated customer accounts, addresses and contact information within call management databases. Navigated through computer systems to review information and respond appropriately to callers. Engaged actively with callers, confirming or clarifying information and diffusing anger. Created spreadsheets to track data entries.

Performed data entry from paper documents, emails, and other sources into computer systems. Operated various office equipment such as scanners, printers. when required. Maintained confidentiality of sensitive information entered into the system. Proofread and edited documents to correct errors.

Utilized specialized software applications related to the job role. Gathered and documented statistical information to generate reports. Verified confidential or private client information in adherence to state and federal laws. EDUCATION AND TRAINING

Max S Hayes High School - Cleveland, OH

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