Human Resource Family Advocate

SHAUN D. ROSS

**** **** **** ******, *** Orleans, LA 70127 H: 504-***-**** C: 504-***-**** **************@*****.*** Attentive Family Advocate with determination to assist families requiring support and community resources. Empathetic professional with more than 20 years of advocating for people by scheduling appointments, promoting activities that build self-reliance, and setting attainable goals. Goal-oriented

Conflict resolution

Decisive

Reliable

Team player

Organized

Team leadership

Self-motivated

Data management

Family Advocate/Manager on Duty, 03/2010 - Current Total Community Action, Inc. – New Orleans, LA

Conduct and manage records for Enrollment, Recruitment, Selection, Eligibility, Attendance for a caseload of 130.

Referred clients to appropriate team members, community agencies, and organizations to meet treatment needs.

Conduct parent conferences as needed.

Supervise program staff members in the absence of the center manager. Identified and addressed clients' barriers to self-sufficiency such as substance abuse and educational deficiencies.

Family Service Worker/Manager on Duty, 03/1995 - 01/2005 Catholic Charities Archdiocese of New Orleans – New Orleans, LA Referred clients to social services agencies.

Maintained regular contact with clients, including visiting clients' homes. Obtained and supplied information to provide the best possible guidance to families. PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Solicited advice and guidance from senior personnel and other experts when difficult or atypical situations developed.

Gathered and analyzed cultural, educational, social, and demographic data about the community to guide local program development.

Communicated with individuals of all ethnic and cultural backgrounds on a daily basis. Made appropriate referrals for parents and children. Loss Control Specialist, 06/2000 - 07/2004

Sears/Citi Group – New Orleans, Louisiana

Negotiated with account holders to devise repayment plans and minimize collections receivables. Trained new collections representatives on collections processes and incentive team members to achieve production goals.

Skip-traced on accounts without current contact information. Bachelor of Arts: Child Development and Family Studies, 2015 Southern University at New Orleans - New Orleans, LA EDUCATION

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