Customer Service Assistant Manager

JH James Hayes

Geneva, NY ***** 315-***-**** *********@*****.***

PROFESSIONAL

SUMMARY

Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. SKILLS Return Processing

Customer Relations

Ordering Parts

Forklift Operation

Staff Training

WORK HISTORY PARTS MANAGER 12/2019 to CURRENT

Molye Chevrolet Buick

Trained team members in successful strategies to meet operational and sales targets.

Established and maintained relationships with vendors to source affordable and high quality materials and equipment for construction projects. GENERAL MANAGER 06/2017 to 12/2019

Advanced Auto Parts

Monitored daily cash discrepancies, inventory shrinkage and drive-off. Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.

Implemented operational strategies and effectively built customer and employee loyalty.

Negotiated price and service with customers and vendors to decrease expenses and increase profit.

ASSISTANT MANAGER 01/2016 to 08/2017

HEP Sales

Created employee schedules to align coverage with forecasted demands. Established team priorities, maintained schedules and monitored performance.

Supervised day-to-day operations to meet performance, quality and service expectations.

Reviewed sales and gross profit report to assess company efficiency. ASSISTANT MANAGER 06/2008 to 02/2016

NAPA Auto Parts - Genuine Parts

Created employee schedules to align coverage with forecasted demands. Established team priorities, maintained schedules and monitored performance.

Supervised day-to-day operations to meet performance, quality and service expectations.

Reviewed sales and gross profit report to assess company efficiency. EDUCATION Henninger High School, Syracuse, NY

CERTIFICATIONS ASE P2 certification

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