Administrative Assistant Support

Gisele Santiago

*** **** ******, ******, ** *****

Cell:718-***-****

***************@*****.***

Summary

I have 20 years of experience, including as a Coordinator, as an Administrative Assistant and as an Internet Manager in industries including Business Services and Automotive Dealers Most recently, I have been working as a Coordinator at Sherwin Williams from October 2014 and still employed with the company.

My skills and experiences include: Cashier, Finance, Website Production, file management, scanners, database administration, Microsoft mail, phone systems, photocopier, advertising, contract management, direct mail, direct marketing, telemarketing, inventory management, materials management, office management, travel arrangements, postage meter, administrative support, business correspondence, kronos, payroll processing. I hold a High School Diploma degree in Business from Washington Irving High School. EXPERIENCE

October 2014 – Present Sherwin Williams - Coordinator (part-time) Edison, New Jersey

• Prepared invoices, reports, memos, letters and financial statements.

• Prepared statistical reports.

• Time & Attendence - Kronos

• Prepared correspondence.

• Arranged conference calls.

• Scheduled meetings.

• Greeted visitors and determined whether they should be given access to specific individuals.

• Ordered supplies.

• Maintained records management database systems.

• Made travel arrangements for executives - Concur

• Prepared documents using Microsoft Word, Excel and PowerPoint.

• Prepared time and expense reports. - Concur

• Knowledge sets include Administrative Support.

• Job Posting - Taleo

December 2013 - August 2014 DTZ - Office Team - Administrative Assistant Iselin, New Jersey

• Scheduled appointments.

• Organized and maintained files.

• Replied to incoming correspondence.

• Completed forms in accordance with company procedures.

• Made travel arrangements.

• Used computers for spreadsheets, word processing and database management.

• Managed travel expense reimbursement.

• Processed expense reports.

• Ordered office supplies.

• Knowledge sets include Administrative Support, Business Correspondence, Appointment scheduling software, Desktop computers, Email software, Fax machines, Filing system software, Microsoft Access, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Multiline telephone systems, Secretarial, Spreadsheets, Travel Arrangements, Web conferencing software. September 2011 - October 2013 DCH Academy Honda - Internet Manager Oldbridge, New Jersey

• Spoke with customers by phone and in person.

• Received and processed incoming phone calls from customer or client base.

• Recorded details of customer transactions, interactions, inquiries, complaints and comments.

• Prioritized data entry daily to ensure customers' needs were met.

• Referred unresolved customer grievances for further investigation.

• Responded to customer inquiries.

• Resolved customer service or billing complaints by exchanging merchandise and refunding money.

• Communicated with a clear, distinct voice.

• Maintained effective working relationships with customers, sales personnel, internal departments and stores.

• Maintained a positive and professional phone demeanor.

• Performed office duties such as data entry, word processing, filing and copying.

• Identified areas for improvement.

• Knowledge sets include Cash Register, Customer Assistance, Customer relationship December 2000 – October 2010 Giuffre Mazda Mitsubishi - Office Manager Brooklyn, NY

• Prepared bills, contracts, invoices, checks and expense reports.

• Used and coordinated maintenance of office equipment, such as copiers, scanners, fax machines, voicemail systems and computers.

• Proofread materials.

• Maintained and updated files, mailing, inventory and database systems.

• Processed and distributed incoming mail.

• Responded to requests for information.

• Answered and screened telephone calls.

• Provided support to office manager and receptionist.

• Performed data entry.

• Prepared and collected office timesheets.

• Ordered office supplies.

• Maintained a professional image and attitude.

2

EDUCATION

June 1995 Washington Irving High

School

New York

• High School Diploma, Business

Fluent in Spanish/English

Contact this candidate