Customer Service A Driver

JP Jabriel Pugh

Conway, SC ***** 843-***-**** *********@*****.***

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PROFESSIONAL

SUMMARY

Proven track record of enhancing customer satisfaction and optimizing routes as a Driver for Lyft and Uber, showcasing exceptional time management and communication skills. Achieved an impeccable driving record, boosting company reputation. Demonstrated adaptability and teamwork across roles, including a managerial position at Cookout Restaurant and at ADT Security. SKILLS • Time Management

• Valid Driver's License

• Customer Service

• Clean Driving Record

• Problem-Solving

• Safe Driving Practices

• Punctual and Reliable

• Patience and understanding

• City and non-city driving

• Flexible Schedule

• GPS and route planning

• Loading and unloading

• Traffic laws knowledge

• Professionalism

• Adaptability and Flexibility

• Reliability

• Team Collaboration

• Attention to Detail

• Vehicle maintenance and repair

• Multitasking

• Excellent Communication

• Problem-solving abilities

• Teamwork and Collaboration

• Self Motivation

WORK HISTORY DRIVER 06/2023 to CURRENT

Lyft And Uber Memphis, TN

• Followed all relevant traffic laws and safety regulations. Utilized GPS and other navigation tools to plan routes and stay on schedule.

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Achieved safe driving records by consistently following traffic rules and regulations.

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Delivered goods and products to customer on time and in excellent condition.

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Cleaned and maintained vehicle and assessed vehicle for damage after each shift.

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Maintained professional and friendly demeanor during deliveries to uphold company reputation.

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Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.

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Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.

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• Provided exceptional customer service, addressing concerns and resolving issues promptly.

• Coordinated efficient routes to avoid delays and optimize schedules. Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.

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Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.

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Answered, scheduled, and responded to reservation calls at specific times and locations.

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TRAVELING MANAGER 01/2016 to CURRENT

Cookout Restaurant South Carolina

Developed strong relationships with vendors to secure competitive pricing and superior service quality.

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Conducted regular performance evaluations to ensure staff members were meeting or exceeding expectations while identifying areas for growth and development.

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Implemented safety protocols for traveling staff, minimizing risks associated with remote work environments.

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Established clear communication channels between team members, resulting in improved project coordination and execution.

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Addressed customer concerns promptly and professionally, leading to increased client retention rates.

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Organized team-building activities to strengthen interpersonal relationships among traveling staff members, promoting unity within the group during projects abroad.

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Reduced operational costs with careful budget management and negotiation of vendor contracts.

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Implemented employee training programs to boost productivity and overall performance in the field.

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Managed a diverse staff of employees, fostering an inclusive work environment that promoted collaboration and teamwork.

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SALES AND MARKETING INTERN 06/2023 to 07/2023

ADT Security Memphis, TN

• Demonstrated willingness and interest in learning new tasks and skills. Conducted market research to identify potential clients and developed tailored sales strategies.

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Enhanced overall efficiency by optimizing internal processes related to sales documentation management.

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Responded to general inquiries from members, staff and clients via mail, e-mail and fax.

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EDUCATION Doctor Of Education Education 06/2016

Horry Georgetown Technical School, Conway, SC

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