Customer Service Inventory Management

ANTWAN PINKARD

*** ****** *****, ** *****, MD, **646 ***********@*****.***

HVAC MAINTENANCE CUSTOMER SERVICE

Results-oriented and highly motivated customer service professional with experience in Sales, Customer Service Management, Inventory Management and HVAC. Proficient at implementing new processes to increase customer satisfaction. Strong Ability to identify customer needs and clearly articulate product and service offerings. Highly developed sense of integrity and commitment to customer satisfaction.

•Knowledge to troubleshoot all types of residential HVAC systems including but not limited to split systems, heat pumps, boilers and circulation pumps, intake and exhaust fans, and ductless mini splits.

•Possesses strong customer service problem solving skills and decision-making.

•Demonstrates skills showing initiative, personal responsibility and accountability.

•Excellent analytical, interpersonal, and oral and written communication skills.

•Areas of Expertise: HVAC, Facilities Maintenance, Equipment Management, Inventory Management, Sales, Team Leadership, Customer Service, Conflict Resolution, Facilities Management, Quality Control.

PROFESSIONAL EXPERIENCE

ASSISTANT MANAGER 07/2022-3/3024

Strikeforce Delivery and Sales

Maintained daily records of store transactions and generated reports for the store manager. Developed a social media marketing page to advertise sales and improve revenue. Assisted customers with product selection and made recommendations based on their needs and preferences. Completed accurate inventory records and implemented stock control measures.

HVAC TECHNICIAN 11/2021-7/2022

A Plus Service Experts

Provided customers with accurate information regarding their air systems. Worked independently to repair minor residential home heating/ cooling issues and thermostat installation. Achieved high ratio of customer satisfaction and lowest rate of repeat service calls for maintenance calls.

HVAC

Lincoln College of Technology 12/2019

Gained a variety of certifications to help grow expertise within the HVAC field. Gained experience on handling a variety of maintenance issues, and how to properly resolve them. Developed strong skills to enhance career in the maintenance and HVAC field. Gained real-life experience and education on HVAC.

•Remained calm and courteous when dealing with difficult situations involving customers and employees solving issues, concerns and difficult situations over the telephone.

•Adept scheduling and monitoring for adjustments and changes to previous schedule to ensure best possible outcome

SALES ASSOCIATE

Thrifty’s Waldorf Thrift Store Family, Waldorf, MD 10/2016-09/2018

Assisted with maintenance and appearance of store and stock by cleaning, straightening, restocking, ticketing, and placing signs as needed to ensure selling floor is fully stocked and items are displayed with proper signage at all times. Replenished floor stock in a timely manner and display new merchandise on sales floor in an effort to enhance sales and maximize space.

•Consistently supports Retail Managers and Lead Sales Associates in a conscious effort to maintain operational excellence.

•Educated customers on the selection process in order to create the kitchen, and or laundry of their dreams. Demonstrate professionalism in all aspects of the business. Enhanced the customer shopping experience by providing an exciting and memorable service interaction. Ensured customer satisfaction before and after the sale.

REGIONAL SALES MANAGER 09/2013-06/2016

The Salvation Army Store & Donation Center, Waldorf, MD

Provided coverage of selling floor when not on register; answers customer questions, escorts customers to merchandise, performs store maintenance in area adjacent to selling counter, participates in loss prevention efforts. Closed sales by using knowledge of product and procedures helpful to the customer.

•Processed payment at the register using current selling script; follows current cash and credit procedures

•Promoted and enhanced company reputation by providing professional and solutions based assistance and deals with customer complaints in a sensible manner by showing empathy and a pleasant attitude.

EDUCATION

HVAC, ELECTIRCAL, PLUMBING

RESIDENTIAL HEAT LOAD ANALYST

GREEN MECHANICAL LICENSE

HVAC APPRENTICE LICENSE-

STATE OF MARYLAND

UNIVERSAL- REFRIGERANTS

ESCO INSTITUTE

GED

COMMONWEALTH OF VIRGINIA

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