Kathleen Harrison
Odenville, AL 35120
**************@*****.***
Tel: 205-***-****
OBJECTIVE
My objective is to show and use my skills, qualifications, experience and loyalty as
a responsible worker capable of providing Customer Service, Data Entry, Processing,
Scanning and Employee Support.
EXPERIENCE
7/2022-07/2024
Alexander Shunnarah Law Firm
Receptionist
Greet Clients
Make Coffee
Keep Reception area tidy
General housekeeping: Breakroom, counter tops, front desk, conference room
Manage mail and deliveries
Distribute mail to Attorneys Mail Box
Answer Phone
Order and stock Supplies
Stock Paper trays for printers and copiers, keep area clean and organized
11/2016-12/2020
Regions Bank
Loan Servicing Department
Transaction Processing Specialist
Research Loan payments and withdrawals from reject report.
Research, correct and post payments and withdrawals to appropriate loan accounts.
Post unposted loans to GL upload.
Balance GL Upload and Balance sheet.
QC associates work.
Process Equity Line of Credit quotes on Refinancing and Selling.
Work on Special Projects as assigned. (Stop Payments, Returned Mail, Exceptions &
negative Accounts.
8/2016-11/2016
Fed Ex Ground (Part Time) Irondale, Al.
Package Handler
Scan Packages.
Load Packages on trucks.
Unload packages from Fed EX trucks & vanns.
Identify packages not on file.
Load packages in system to register on file.
5/2012 -10/2015
Coca-Cola United
Imaging Department
Accounts Payable & Receivable Clerk
Accept all deliveries from FedEx and UPS for United Services Department.
Ensure documents are recorded on daily basis.
Make sure all mail has been delivered to other departments.
Sort and prepare A/R documents for scanning.
Make sure all data entry errors are corrected and filing of all data has been
completed.
Provide training for all new scanning department employees.
Ensure all work stations are clean and tidy at the end of day.
Match all purchase order numbers in SAP to invoice numbers for raw good/materials
invoices.
Ensure all documents are correctly completed, filed, and ordered numerical.
Accept documents from clerks and return in a timely manner.
5/2007 - 12/2010
SunGard Data Systems Birmingham, AL
Transaction Processing Specialist
Process withdrawals for Define Benefits and Define Contribution Plans.
Ensure payments are paid out accordingly by determining correct methods
such as cash, direct deposit, transfer to another institution and electronic funds
transfer to checking or savings account.
Ensure appropriate tax requested by applying the tax laws of the determining state
client resided in.
Research plan rules to identify correct processing rules to apply.
Ability to work all task types as trained and instructed.
Maintained a spreadsheet for quantity control.
12/1993 - 5/2007
AmSouth/Regions Bank Birmingham, AL
Product Support Specialist
Provided customer service for CD and IRA customers. Provided customer service for
branches and other personnel within the bank. Provided information and explanations
on bank statements, 1099R and 5498 tax documents. Performed data entry, processed
withdrawals, calculated interest for CD and IRA customers. Calculated required
minimum distributions (RMD) for 701/2 customers. Processed and cleared up
discrepancies on internal bank settlement tickets. Researched CD and IRA requests.
EDUCATION
1980 Medical Transcriptionist Receptionist Certificate, Herzing Institute,
Birmingham, AL
Courses of study included Anatomy, Science, Biology, Medical terminology and
transcribing doctor reports.
1979 Business Office Education/Academic Courses
Diploma - A. H. Parker High School, Birmingham, AL
KEYWORD SUMMARY
My skills include Data Entry, Customer Service, Processing,
typing, 10-key adding machine, research, listening and following instructions.