Customer Service Assistant Manager

Patricia Carrion

Summerton, SC ***** 803-***-**** *************@*****.***

PROFESSIONAL SUMMARY

Dedicated and results-oriented retail management professional with over 20 years of experience in operations, team leadership, customer service, and inventory management. Proven track record of successfully overseeing store operations, managing staff, and driving sales performance. Expertise in creating efficient workflows, ensuring customer satisfaction, and maintaining operational excellence.

PROFESSIONAL EXPERIENCE

Store Manager

Dollar Tree, Darlington, SC

April 2021 – Present

• Promoted from Assistant Manager to Store Manager after demonstrating exceptional leadership and operational management.

• Oversee daily store operations, including staffing, inventory management, sales tracking, and customer service.

• Manage and train a team of associates to deliver exceptional customer service and achieve sales goals.

• Responsible for budgeting, payroll, scheduling, and loss prevention initiatives. Assistant Manager

Dollar Tree, Darlington, SC

June 2018 – April 2021

• Managed store operations during assigned shifts, ensuring smooth and efficient daily functions.

• Supervised and trained employees on store policies, customer service, and product knowledge.

• Conducted inventory management, including stocking shelves, monitoring product levels, and managing deliveries.

• Handled cash register operations, including opening and closing the store, and managing financial transactions.

Assistant Manager

Quick Stop Gas Station, Wedgefield, SC

June 2018 – April 2021

• Oversaw cash register operations, including customer service, transaction processing, and lottery sales.

• Managed store stocking, product organization, and ensuring the store was clean and well- maintained.

• Handled deliveries, vendor communications, and inventory control. Night Manager

Piggly Wiggly, Mocks Corner, SC

August 1998 – March 2001

• Managed evening store operations, including overseeing cash handling and safe count.

• Provided customer service and ensured a positive shopping experience during night shifts.

• Responsible for balancing cash registers and completing end-of-day reports. Assistant Manager

Rite Aid, Mechanicsville, VA

March 1995 – February 1998

• Assisted in overseeing daily store operations, including customer service, cash management, and staff supervision.

• Worked in the pharmacy department, providing customer assistance and supporting inventory management.

• Ensured store compliance with safety and regulatory standards. EDUCATION

High School Diploma

Freeman High School, Richmond, VA

August 1989 – June 1993

SKILLS

• Retail Management: Store operations, team leadership, and customer service

• Financial Management: Payroll, budgeting, profit & loss management

• Inventory Control: Stocking, deliveries, and loss prevention

• Technology: Microsoft Word, Excel, POS systems

• Communication: Excellent interpersonal and customer service skills REFERENCES

Mike Reynolds – District Manager

Phone: 803-***-****

Peggy Gray – Coworker

Phone: 803-***-****

Eddie Alsbrooks – Personal Reference

Phone: 803-***-****

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