Operations Manager Employee Relations

Christopher Burns

**** **** ******* **** ************, GA Cell: 404-***-**** Email: *****.*******@*****.***

Experience

Southeast Pet (Seaco, Na. subsidiary)

(~$13M Pet food service distributor of frozen, dry food & non-food products to independent pet retailer in the Southeast U.S.)

Operations Manager – Southeast Pet - Austell, GA 3/21-Present

Drive positive employee relations through development, practices and programs that drive employee involvement and ownership.

Assure compliance of Southeast Pet safety program with applicable federal, state and company specifications, laws and requirements including OHSA regulations.

Assist the VP of Ops in establishing distribution budgets for the operation.

Monitor Performance and attain expense performance as budgeted.

Responsible for overall development and training of Managers.

Develop and track quarterly improvement programs for warehouse and Transportation.

Provide daily and weekly recaps of Outbound/Inbound Production, Transportation delivery metric and QC stats to Vice President of Operations.

Establish distribution (Pay for Performance) KPI’s, and maintain them, giving feedback on performance levels and creating benchmarks.

Coordinate and evaluate Succession Planning for all department.

Complete yearly forecasting for Outbound and Transportation departments.

MSI, LLC

(Privately-held North America distributor of flooring, wall and countertop surfaces.)

Operations Manager - Atlanta, GA 6/19-2/21

Drive positive employee relations through development, practices and programs that drive employee involvement and ownership.

Assure compliance of MSI safety program with applicable federal, state and company specifications, laws and requirements including OHSA regulations.

Responsible for overall development and training of Supervisors.

Develop and track weekly production and quality goals for outbound, inbound, inventory control and transportation.

Participate in the management of vendor returns and inventory audits

Maintain budget for warehouse supplies.

Provide daily and weekly recaps of Outbound and Inbound Production and QC stats to Director of Operations.

Track attendance, complete weekly payroll for warehouse associates and drivers.

Work closely with transportation on load quality and on time delivery.

Work with LTL carriers on scheduling and pricing.

KeHe Distributors, LLC

(Privately-held North America distributor of natural, organic, specialty, and gourmet foods and other products.)

Operations Manager - Atlanta, GA 1/18-6/19

Drive positive employee relations through development, practices and programs that drive employee involvement and ownership.

Assure compliance of KeHe safety program with applicable federal, state and company specifications, laws and requirements including OHSA regulations.

Responsible for overall development and training of Supervisors.

Develop and track weekly production and quality goals for outbound.

Conduct weekly store audits checking for mispicks, shortages and damages.

Provide daily and weekly recaps of Outbound Production and QC stats to Director of Operations.

Track attendance, complete weekly payroll and incentives for selectors and lift operators.

Work closely with transportation on load quality

Site champion for JDA and Food safety

US Foods Holding Corp. (US Foods, Inc. subsidiary) 3/12-1/18

(~$24B food service distributor of fresh, frozen, dry food & non-food products to foodservice customers in the U.S.)

Senior Warehouse Manager - US Foods - Atlanta, GA 12/15-1/18

Drive positive employee relations through development, practices and programs that drive employee involvement and ownership.

Assure compliance of US Food safety program with applicable federal, state and company specifications, laws and requirements including OHSA regulations.

Responsible for overall development and training of Supervisors.

Develop and track quarterly improvement programs for warehouse.

Provide daily and weekly recaps of Outbound Production and QC stats to Director of Operations.

Complete yearly forecasting for Outbound

Work closely with transportation on load quality

Outbound Manager - US Foods, Inc. - Jackson, MS 1/14-12/15

Drive positive employee relations through development, practices and programs that drive employee involvement and ownership.

Assure compliance of US Food safety program with applicable federal, state and company specifications, laws and requirements including OHSA regulations.

Responsible for overall development and training of Supervisors.

Develop and track quarterly improvement programs for warehouse.

Provide daily and weekly recaps of Outbound Production and QC stats to VPO.

Ensure compliance with Union contract.

Assist Transportation department with HOS records for DOT

Assume duties of Night Manager in other Divisions throughout the company when needed.

Night Warehouse Supervisor - US Foods, Inc. - Jackson, MS 3/12-1/14

Mange accurate and efficient selection, invoicing and loading of routes.

Conducted daily safety and quality audits on selectors and loaders.

Organized training for new hires and updated weekly stats of progress.

Completed daily and weekly reports on damages, shorts and time utilization.

Proficient and Red Prairie and Tandem Warehouse Management Systems.

Knowledgeable in Ms Office applications.

Understanding of Inventory Control.

Familiarity with OSHA and HAACP regulatory requirements.

TruckPro, LLC

(Privately-held, one of the nation's largest independent distributors of heavy duty aftermarket truck parts and accessories.)

Operations Manager Distribution Center - Memphis, TN 12/06-3/12

Manage DC Inbound procedures for Returns, Receiving and PIE training programs including development, execution, and tracking of training.

Manage identifying of all cores coming into the DC

Report weekly production and quality control stats to DC Manager.

Participate in the management of vendor returns and inventory audits of the core department.

Work closely with Product Managers on package quantities issues, overages, shortages, damaged product and new items to ensure timely processing of inventory arriving at the DC.

Drive positive employee relations through development, practices and programs that drive employee involvement and ownership.

Develop and track quarterly improvement programs for DC.

Assure compliance of DC safety program with applicable federal, state, and company specifications, laws and requirements including OHSA regulations.

Provide monthly stats of transportation cost of annual vendor returns and monthly core returns.

Insure all DOT regulations are adhered to when transporting oversized loads.

Responsible for overall development, training and transition of Supervisors to new departments.

Organize training department records, stats and manage all training for new hires.

Coordinate DC sponsored events.

Dollar General Distribution Center

Order Selecting Supervisor/MIT - Indianola, MS 03/04-11/06

Prepare weekly Payroll using Kronos for 45 hourly and 6 salaried employees.

Maintain sort volume report and notify Operations manager of on hand manpower.

Collect Productivity reports and log into database.

Work closely with shipping supervisor to ensure tote times are met.

Maintain records of vacation/personal time for hourly employees.

Administer counseling for all employees

Collect report stats on progress of module productivity.

Assist casepack supervisors with securing replenishments for next work order.

Manage and return misrouted items to merge for redistributing to proper lanes.

TruckPro, LLC Distribution Center

Receiving Supervisor - Memphis, TN 01/02-2/04

Resolve all discrepancies created from Put Aways and Replenishments.

Assign control numbers and keep accurate logs of Purchase Orders.

Utilize various types of computerized equipment / software to process

oReceiving documents.

Finalize and close all inbound stock transfer orders in the CRT Database systems.

Maintain and file all Receiving Packing List for future references.

Process the Daily Production Status for the entire inbound production.

Complete Daily Attendance Report and Corrective Actions for all employees.

Greet and assign receiving doors to drivers waiting to be unloaded.

Organize and maintain Dock 1 report to ensure all products is processed within 24 hours.

Memphis Distribution

Warehouse Manager Memphis, TN 07/98-1/02

Complete the daily end of shift report.

Create inventory system for companies leasing space in warehouse.

Maintain inventory records of all items storage in warehouse

Create Bill Of Lading for all shipments.

Report weekly transportation cost of all shipments by carrier.

Work closely with Brokers and LTL carriers to set up load appointment.

Greet and assist drivers in finding their trailers or changing of an incorrect seal.

Assure compliance of DC safety program with applicable federal, state, and company specifications, laws and requirements including OHSA regulations

Education

LeMoyne-Owen College - Business Admin - December 1996

Leflore County High School, Itta Bena, MS - Diploma May 1991

Six Sigma (Green 1999, Yellow 2017) & Lean Certification

Summary of Qualifications

Transportation systems knowledge of Xanta, Omnitracs, Airclic and POD as well as DOT regulations and Laws.

Excellent computer (Microsoft Office suite), Office 365, Skype Business 2015, Lotus Notes, WMS,JDA, AS400, Kronos, organizational, phone and customer service skills.

15 years’ experience with Receiving, Shipping and Inventory Control, including Heavy Duty Equipment Cores.

Contact this candidate