Program Manager Quality Assurance

Michele Guthrie

***** ***** *****, ******** *****, AZ 85268

Cell: 480-***-****

Email:**********@******.***

SUMMARY

Thirty two years of proven success and experience in various industries including, IT security, quality, internal controls, healthcare, engineering, banking, government, and manufacturing. Her experience has been with the following disciplines: program, project, change, test, release, and configuration management, quality assurance, product development and manufacturing, systems analysis, customer/user support, technical writing, communications, software development life cycle methodologies such as Agile, SEI, Six Sigma, software conversions and testing, systems and applications programming, networking, computer operations, and various management positions. Also, SAFe CSM, Agile coach, ITIL Foundation Certified and a Green Belt in Six Sigma.

EDUCATION

Montgomery College, Rockville, MD – Degree in Computer Science and Math/Science

GW University - Motorola University - Master level certificate in IT Project Management

SAFe Program Consultant - SPC October 2016

SAFe for Teams – October 2020

Lean Sensei Certification July 2016

Lean UX Certification November 2015

ITIL Foundation Certified

Lean A3 Thinking Course November 2013

Certified Scrum Master (CSM) September 2013

CISSP Trained Certificate March 2012

Six SIGMA Green Belt March 2007

Oracle Training: PL/SQL for Programmers, Oracle DBA functions for programmers

SEI: Full training on SEI's CMMi and KPAs for full life cycle development

APICs Trained, Allied Signal, 1995

ISO Internal Auditor – Honeywell – GTS

Security Clearances Held:

Top Secret (1), Secret (2)

EXPERIENCE

July 2021 – Present – Senior Program Manager/Release Train Engineer – EWS/Zelle

Organize the program increment planning event which includes extensive detailed preparation regarding organizational readiness, content readiness and facility readiness

Performed RTE and Program Manager duties for the Zelle Agile Release Train

Facilitated the Planning Interval (PI) planning event, including acting as master of ceremonies, managing the time-boxed agenda, coordinating key reviews and decisions, and insuring PI Plan objectives and commitments are clear and delivered throughout PI

Facilitated other meetings including the Agile Release Train (ART) Sync, Scrum of Scrums, System Demos and Inspect and Adapt

Worked directly in Jira, Lucid, Teams and Confluence to manage and track the PI

Escalated, tracked and worked through the resolution of impediments

Helped identify and manage risks and dependencies with teams inside and outside of the train

Maintain transparency regarding program execution including delivery of features, impact of impediments, and quality measures

Work with product management, product owners and other stakeholders to help ensure strategy and execution alignment

Drove program-level continuous improvement by tracking and presenting metrics, facilitating retrospectives, and identifying and tracking specific actions

Participated in the RTE Community of Practice

Encouraged and coached members of the Scrum Teams and ART in Scrum, SAFe and lean-agile practices and mindsets, including roles, processes, and agile engineering and quality practices

Defined, communicated, and implemented ART best practices – established ‘PI Planning, what’s it all about’ training

August 2020 – July 2021 – Senior Program Manager/Release Train Engineer – CVS Health

Organize the program increment planning event which includes extensive detailed preparation regarding organizational readiness, content readiness and facility readiness

Started 2 new Agile Release Trains/Team of Teams for Security Engineering and White Label Caremark products

Act as trainer and coach for Scrum Masters and the organization on Lean Agile Practices

Facilitate the PI Planning event, including acting as master of ceremonies, managing the time-boxed agenda, coordinating key reviews and decisions, and ensuring results of planning are recorded

Facilitated other meetings including the Agile Release Train (ART) Sync, Scrum of Scrums, System Demos and Inspect and Adapt

Work directly in Rally, Miro, Clarity and Confluence to manage and track the PI

Escalate, track and work towards the resolution of impediments

Help identify and manage risks and dependencies with teams inside and outside of the train

Maintain transparency regarding program execution including delivery of features, impact of impediments, and quality measures

Work with product management, product owners and other stakeholders to help ensure strategy and execution alignment

Drive program-level continuous improvement by tracking and presenting metrics, facilitating retrospectives, and identifying and tracking specific actions

Participates in the RTE Community of Practice

Encourage and coach members of the ART in SAFe and lean-agile practices and mindsets, including roles, processes, and agile engineering and quality practices

Define, communicate, and implement ART best practices – established ‘PI Planning, what’s it all about’ training

October 2017 – August 2020 Agile Coach/Program and Release Manager – Global Consultant – Guthrie Consulting (various clients for Praxisflow)

Served as Release Manager and Scrum Master for several engineering groups: Business applications, web development, in memory data grid, databases, and Cloudx

Built Agile processes (Scrum/Kanban boards) for SAP/ERP data migration to the in memory data grid

Mentored Project Managers for Kanban, Scrum and Agile process adoption – SAFe and Agile coaching.

Facilitated workshops for Strategic and Operational Intents, Value Stream Mapping, A3s, Canvas Blueprints

Tools used: Leankit, Jira, MS Office, realtime board

December 2016 – October 2017 Matrix Resources Program Manager - Release Manager – Wells Fargo

Provided release management for Enterprise Patching (all platforms/infrastructure)

Implemented release processes for release packaging and schedules

Implemented Citrix Cpatch and Citrix Netscaler for automated patching

Worked with all patch engineering groups to plan and coordinate releases and implement full lifecycle/end to end patch development processes for: user story creation, test case development, testing, defect tracking, and release to QA, UAT and production

Mentored Project Managers for Kanban, Scrum and Agile process adoption – SAFe and Agile coaching

Tools used: HP ALM, QTP, Sharepoint, Jira/Kanban, MS Office

October 2012 – October 2016 Senior Program Manager – Release Train Engineer (RTE), Phoenix, AZ American Express

SAFe Release Train Engineer for Technology Transformation – Chief Scrum Master

Agile Coach/Senior Agile Program Manager

Revamped International Insurance (IIS) Prism Application Design by working with cross-functional groups to map out current (POD) and then future (POA) process with a focus on: SDLC Lifecycle, carrier and downstream data integrations and Business Reporting. Implemented CD/CI and Scrum

Worked with Loyalty Business and Tech cross-functional teams to assess processes and refine product management to implement Agile (Scrum or Kanban) practices for improved product on time delivery and quality. Helped implement CD/CI

Led Campus 20 tech talks for wearable technology and IoT, Lean UX, Design Thinking, Kanban Simulation Game, and Lean A3s

Implemented DevOps and Continuous Delivery Tool Chain Automation with numerous technology and development teams. Tools included: Github DVCS, Rally, QTP, ePaas, iAAS, Sonar Cube, XL Release, GitHub, Jenkins, Atlassian Jira, Confluence, Selenium, QC, UTF, Lisa (CA Service Virtualization), Lara Deployment (CA Release), Puppet

Managed Program for Technical Value Optimization pilots of Cloud Management Systems

Served as Scrum Master for Scrum lifecycle and daily standups

Lean Sensei Certified and performed numerous Kaizens for Process improvements

Utilized Rally Dev, JIRA, Clarity and Sharepoint to manage: Scrum, User Stories, Kanban, Iteration Planning, Product Development, Release Management

Created Lean A3s for problem solving

Mentored Project Managers for Scrum and Agile process adoption

Wrote custom HTML applications to use Rally APIs

April 2010 – October 2012 Senior Program Manager, Phoenix, AZ Apollo Group

Managed Projects for Divestiture of Insight Schools to separate data and domains to become separate entity per contract and sale

Managed Project for Acquisition of WIU to incorporate into Apollo systems, data and domains

Performed complex security analysis for ‘big data (Hadoop)’ Business Intelligence (BI) including: design, project planning, control, and implementation, based on Corporate Security Policies. Ensures all appropriate parties are informed of plans, progress, and status. Managed technical teams end to end

Created security architectural diagrams and presented in Architectural Committees

Participated in Corporate Enterprise Risk Assessments

Participated in Corporate Internal Audits

Conducted security assessment for each new project

Provided Program Management for all data security efforts for data security classification, encryption, data vault, data leakage, user access and identity management creating requirements and project plans

Implemented Metadata Manager for data security classification for all of our data warehouses, data marts and BI products

Implemented user authentication/LDAP, Active Directory(AD), single sign on (SSO), Data encryption in motion (SSL) and at rest (EBS in the cloud)

Implemented security model for MicroStrategy: physical application and management servers, mobile and in the cloud

Interfaced with clients, engineers, vendors, internal and external audits

Managed data security risks, issues and incidents

Provided security project status to Leadership

Managed projects using Agile, Scrum, Version One (User Stories), and Jira (Atlassian)

Developed and documented workflow procedures for engineering tasks via SharePoint

Built all Data Security team room in SharePoint for document standards and policy libraries, Wikis, calendars, surveys, and task workflows

Worked with these various Corporate groups to develop the optimal policies for the controls of our end-to-end data security

5/2008 – 5/2009 Program Manager, HPS Quality Phoenix/AZ

Honeywell

Worked with cross-functional teams in Honeywell Corporate, ACS and HPS to develop a Standard Re-sourcing Process. Served as the Project Lead to manage and develop a Quality Management System (QMS) process and HPS policy for Re-sourcing Supplier Components and Parts. This process will also be the standard for the Honeywell ACS division and all of its Business Groups. This included developing all sub-processes needed end to end from the following cross-functional groups: Security, Sourcing, Supplier Quality, Quality Assurance, Engineering, Marketing and Manufacturing. The Entire Integrated Supply Chain

Designed and Built Re-sourcing HPS website to manage all re-sourcing and training project activities. Implemented all Honeywell ITIL functions for maintenance of website. Built Oracle ERP interfaces for website. Developed site using SCRUM and served as the SCRUM master on the project.

Served as a Change and Configuration Manager for all components of the QMS and Integrated Supply Chain System

Conducted Lean Six Sigma Process Development with cross-functional team using process maps, various tools, and RACIXs. This included analyzing all current business processes, risks and identifying what is executed today and then identifying gaps in the process. Finally, we worked to drive a final process using lean principles and addressing all gaps

Managed project team and ACS/Corporate meetings, status, risk, contingency plans and schedules

Demonstrated initiative, strategic thinking and analytical skills

Created all training materials for the new Re-sourcing process. Conducted training for all cross functional groups and other trainers

1/2007 – 5/2008 Security Infrastructure Project Manager Phoenix, AZ Volt Technical Services

American Express (consultant)

Quality Manager to implement ITIL Best Practices for customer applications such as: Change Management, Configuration Management, Release Management, Security Management and Service Management processes

Project Manager to build customer website applications on new infrastructure reference architecture uplift for SUN T5220 servers, Sun Solaris 10 update 4 and MQ Series 6.0

Lead System and Application Specifications and requirements for development of the applications and website.

Created and managed resource plans.

Created scope document.

Created and managed project plans.

Created process for change and release management of future systems updates

Managed risks, issues and watch items.

Created and managed communication plans for all necessary cross-functional groups.

Managed budget and financials for project

Provided project status and issue management to department managers.

Analysis was also performed for needed web business functionality, databases and infrastructure.

Interfaced with clients, developers and senior management for procedures and business needs.

Lead system and application specifications and requirements for development of the applications and website

Conducted team meetings, determining actions needed and following through for results.

Lead RAD requirements and design sessions for application development

Created use cases

Created Technical flowcharts and topographies

Developed and documented workflow procedures for application development.

Provided reports status of projects.

Followed all SDLC processes for all project phases and deliverables.

Managed user acceptance testing.

8/2005 – 1/2007 IT Internal Controls Security Manager Honeywell GTS, Infrastructure Internal Controls Tempe/AZ

Project Lead to manage Data Center Installations, Security, ISO20000 and Operational Sarbanes Oxley (SOX) documentation around the world

Managed Data Center Rationalization projects to build 4 global data centers

Manages projects to configure and use Net IQ Security Software

Developed policies and procedures and test plans for Honeywell Corporate compliance of: Access Management, Change Management, Infrastructure Environmental Controls(Temperature, Humidity, Power, etc.), Backup and Restore, Data Center Physical Security, LDAP processes, Host Configuration Standards.

Managed Data center Rationalization/Consolidation projects. Migrated applications, networking, storage and systems to 3 central data centers.

Manages entire life cycle of Internal Control efforts: Planning, Design, Testing, Training, Surveys and Implementation.

Developed and implemented Disaster Recovery and Business Continuation plans for all divisions of Honeywell and all corporate applications.

Served as an ITIL Configuration Manager building a CMDB for all new data center components and applications using Remedy

Lead and developed requirements and design sessions for application development

Created use cases

Developed Test Plans and Scripts using Mercury’s Quick Test Pro and Test Director for regression tests of existing application prior to moving to new servers and for System and Unit testing of new applications

Created Technical flowcharts and topographies

Developed and documented workflow procedures for application development.

Provides project status, metrics and issue management to department managers.

Interfaces with Business Unit IT Leads, Data Center Subject Matter Experts, Vendors (IBM and Wipro) and Senior Management for procedures and business needs.

Conducts weekly team meetings, determines actions needed and follows through for results.

Managed all GTS Sarbanes Oxley efforts and compliance. Prepared for Quarterly and Annual internal and external audits.

Obtained Six Sigma Green Belt Certification

Obtained ITIL Foundation Certification

Trained employees internally for ITIL prior to their certification

2/2005 - 8/2005 IT Project Manager Phoenix/AZ

SRP (contract)

Project Manager for various Customer Service Billing and Meter Projects

Managed meter and recurring credit card project teams through the entire PMI/SDLC life cycle development process

Lead requirements and design sessions for application and web development

Created use cases

Created Technical flowcharts and topographies

Developed and documented workflow procedures for application development

Provided scope and project estimates to management

Provided Project Status to Management

Worked with various vendors to derive plans for rollout and implementation of their products

Developed Test Plans and Scripts using Mercury’s Quick Test Pro and Test Director for System and Unit testing of new applications

Managed Testing Cycles: Strategy, planning, re-sourcing

9/2003 - 2/2005 Project Manager/ Analyst Tempe/AZ

Honeywell Aerospace (consultant)

Project Lead to derive System and Application Specifications and requirements for a Service Center Customer B2B web site.

Provided project status and issue management to department managers.

Performed analysis for needed web business functionality, B2B interfaces and integration, databases and infrastructure.

Interfaced with internal and external clients, developers and senior management for procedures and business needs.

Conducted team meetings, determining actions needed and following through for results.

Developed and documented workflow procedures for application development.

Provided reports status of projects.

Followed Six Sigma processes for all projects.

Managed internal and external B2B user acceptance testing.

Hardware/Software: SQL, UNIX, NT, Visio, MS/Office, MS/Project, Outlook, PowerPoint, Word, Excel, Visual Basic, JSP, XML, DHTML, JDBC, LDAP, .NET

10/2002- 9/2003 Project Lead Tempe/AZ

Datatek Consulting Group - Wells Fargo

Project Lead Analyst to derive System and Application Specifications and requirements for an Executive tools web site.

Provided project status and issue management to department managers.

Analysis was also performed for needed web and application servers and their necessary security.

Interfaced with clients, developers and senior management on change management procedures and business needs.

Conducted team meetings, determining actions needed and following through for results.

Developed and documented workflow procedures for change management and application development.

Provided reports status of projects to upper management.

Examined hundreds of emails, spreadsheets, and meeting minutes from a 6 month period and performed analysis to create requirements and design document for development of the userýs web site.

Developed userýs acceptance testing standards for application specifications.

Hardware/Software: ASP, Crystal Reports, SQL, UNIX, NT, Visio, MS/Office, MS/Project, Outlook, PowerPoint, Word, Excel, Visual Basic, JSP, XML, DHTML, JDBC, LDAP.

6/2000 - 9/2002 Senior Project Manager for CIM Supply Chain Group Tempe/AZ

Motorola Corporation, MCG

Senior IT Project Manager managing multiple IT and Software Quality Assurance projects for Finance and CIM groups.

Managed multiple Oracle 11i implementations for various modules such as Oracle Financials, Order Entry, Engineering, BOM, MRP

Performed Business Analysis to plan for new projects for various manufacturing software needs, which included business process, assessments, and end user impacts.

Conducted team meetings, determining actions needed and following through for results.

Led web site project providing an Oracle Customer Change Management web site for the MCG customers to view Supply Chain Orders, Engineering Change Orders (ECO), End of Life Notices (EOL), RMAs, Warranty info, Product Errata, New Releases, and any problem cases along with troubleshooting for the end users.

Implemented 250 Thin Client PCs to our factory’s desktop users.

Created and Designed Software Lifecycle Development SEI processes and procedures including library management of code and production turnover procedures.

Coordinated User Acceptance Testing of all projects implemented

Developed Test Plans and Scripts using Mercury’s Winrunner for Oracle ERP applications System and Unit testing. Performed load and performance testing of Oracle applications using Mercury’s Loadrunner tool

Coordinated and performed End User Training for all new UNIX, Oracle and ERP systems.

Worked with SMEs, User Champions, Developers, DBAs, and end users to create for each project the following documents: Initial Assessment, Risk Analysis, Project Plans, Requirements., High Level Design, Test Plans, Training Plans, Implementation Plans, and Post Implementation Results

SEI processes and procedures followed for all aspects of projects.

Managed projects to implement new UNIX servers and storage for the new Oracle applications.

Responsible for Motorola’s Production Informix and Oracle Applications and carried on-call pager.

Procured various hardware and software for the multiple projects infrastructure needs.

Performed business process analysis for Oracle 11i implementation needs of MRP, BOM, Engineering, and Financials.

Functional Lead for the Engineering module of SQL, NT, ASP, Crystal Reports and Oracle environment.

Developed numerous workflows for Oracle Engineering and Bills of Materials (BOMs).

Hardware/Software: ASP, Crystal Reports, Oracle, Informix, SQL, UNIX, NT, Visio, PVCS, Mercury test tools: Winrunner and Loadrunner, Citrix Terminal Server, MS/Project, PowerPoint, Word, Excel, AutoSys, Cron, Access, Visual Basic, B2B, IIS, JSP, XML, DHTML, JDBC, LDAP.

5/1999 - 6/2000 Director for Technical Support Department Phoenix/AZ

Acxiom Corporation

Managed Production Support Team to support 230 users and external customers for SQL, Oracle, UNIX, NT, Novell, and Mainframe, Telecommunications, BBSs and PC technical environments.

Responsible for Y2K task force, which included planning test projects, schedules, analyzing applications for compliance, and assessment for business impacts.

Developed and implemented Disaster Recovery and Business Continuation plans

Responsible for Production Schedule of Mainframe System Applications (using CA7).

Responsible for Scheduling Systems Maintenance.

Scheduled resources, hardware and software.

Planned for new projects and servers for various customer projects for the banking industry.

Procured all infrastructure hardware and software.

Managed 27 employees

Conducted team meetings.

Implemented Remedy helpdesk software.

Attended and responded to security audits by customers in the banking environments.

Developed and documented procedures for help desk coverage and technical support.

Reports status of projects to upper management.

Hardware/Software: Oracle, IBM 3090 MVS/XA, MVS/ESA, COBOL, CLISTS, SQL, Tru 64 Unix, PL/SQL, JCL, ISPF, TSO, Panvalet SAVRS, FileAid, JCLPREP, JEM,

Viasoft: SMARTEST, SMARTDOC, Validate

Microsoft: Word, Project, EXCEL, ACCESS, and PowerPoint

11/1997 - 5/1999 Project Manager Scottsdale/AZ

Dial Corporation

Managed Project for Acquisition of Renuzit, Armour Foods, and Purex to incorporate into Dial systems, data and domains

Developed processes for improving production support.

Created and documented new production application turnover procedures.

Responsible for the assessment of New Products and access the impacts on end users and business impact.

Accessed projects and schedules, assigning tasks for Y2K projects and production support.

Conducted team meetings

Fine tuned systems environment for DASD, PANVALET, SAVRS, TMS

Executed JCL and running online CICS applications and if problems are encountered, debugging CICS, COBOL VSAM programs, files, copybooks, and JCL

Created and documented new production turnover procedures.

Reported status of project to management.

Created standard compile CLISTs.

Coded COBOL and DYL280 programs for various financial applications.

Developed and implemented Disaster Recovery and Business Continuation plans for all Corporate applications.

Provided support to the Y2K for testing and using the Viasoft products.

Developed project plan for Y2K renovation and testing.

Developed processes for improving production support.

Provide support for mainframe to Oracle transition.

Managed Projects for Acquisitions of Renuzit, Armour and Purex to incorporate into Dial systems, data and domains to become a Dial entity per contracts and sale

Hardware/Software: Oracle, IBM 3090 MVS/XA, MVS/ESA, COBOL, CLISTS, JCL, ISPF, TSO, Panvalet SAVRS, FileAid, JCLPREP, JEM,

Viasoft: SMARTEST, SMARTDOC, Validate Microsoft: Word, Project, EXCEL, ACCESS, and PowerPoint

3/1997 - 11/1997 Project Team Leader for Year 2000 Project Scottsdale/AZ

PCS Health Services

Accessed project, assigning tasks for Baseline, Regression and Future testing and business impact studies on applications.

Managed the renovation and test teams for the first Y2K implementation

Conducted team meetings.

Analyzed programs to document Test Plans and Test cases.

Documented test procedures.

Developed Test Plans and Scripts using Mercury’s Winrunner for Oracle ERP applications System and Unit testing. Performed load and performance testing of Oracle applications using Mercury’s Loadrunner tool

Executed JCL and running online CICS applications and if problems are encountered, debugging IMS, CICS, DB2, COBOL programs, copybooks, and JCL

Created and executed Hiper-Station, Winrunner and Loadrunner test scripts.

Reported status of project to management.

Maintained Access inventory and problem databases.

Hardware/Software: IBM 3090 MVS/XA, MVS/ESA, COBOL, IMS, DB2, CLISTS, JCL, ISPF, TSO, Changeman, Compuware’s Hiper Station, Mercury’s Winnrunner and Loadrunner, Time Warp, Hour Glass, SAR, FileAid, FileAid IMS, JCLPREP, JEM, Viasoft: SMARTEST, Microsoft: Word, Project, EXCEL, ACCESS, and PowerPoint.

10/1995 - 3/1997 Sr. Programmer Analyst Chandler/AZ

Allied Signal - AMMS

Programming/Systems analysis of COBOL, DB2, IMS, EASYTRIEVE, TELON programs in a MACPAC (manufacturing software) environment

Providing technical specifications for program changes and enhancements

Commonizing JCL Procs to be used by all plants and IMS images

Provide software support for all new code that has been migrated to the acceptance and production environments

Performed proactive maintenance for all new code using JCLPREP, JEM and Viasoft: Smartdoc, Smartest, Recap, Alliance, and Smartedit

Lead effort for SEI team to improve turnover process and achieve a SEI level of 2/3.

Created Risk Analysis, Requirements, Design and Production Turnover Documentation.

Developed and implemented Disaster Recovery and Business Continuation plans for all Corporate applications.

Hardware/Software: IBM 3090 MVS/XA, MVS/ESA, COBOL, IMS, DB2, CLISTS, JCL, Telon, Easytrieve, ISPF, TSO, Version Merger, SAR, ZEKE, Librarian, FileAid, JCLPREP, JEM Viasoft: SMARTDOC, SMARTEST, RECAP, ALLIANCE, and SMARTEDIT, Microsoft: Word, Mail, Project, Schedule, EXCEL, and PowerPoint

3/1995 - 10/1995 Sr. Programmer Analyst Phoenix/AZ

State of AZ DES

Arthur Anderson Consulting, Datatek consultant

Coded, tested and production batch JCL

Tested Natural/ADABAS batch and online programs

Tracked, reported and grouped together program/data problems using EXCEL and project workbench

Analyzed performance of jobs/applications in a production environment

Created CLISTýs to execute JCL in production order

Scheduled /tested JCL using CA7

Migrated, saved and restored database files with Programmer Workbench.

Member of QA team responsible for packaging documentation and performing final testing of Natural programs and the JCL to be delivered to customer

Setup file transmissions on UNIX workstation using 'C' and TSO

Hardware/Software: Natural/ADABAS, IBM 3090 MVS/XA, MVS/ESA, UNIX COBOL, ASSEMBLER, CICS, TSO, JCL, TSO, ISPF, CLISTS, REXX, MSMAIL, DOS, Microsoft Word, EXCEL, Programmer Workbench, Project Workbench, On Time

2/1992 - 3/1995 Software Engineer for Product Manufacturing Phoenix/AZ

Viasoft Corporation

Mega compile schedules for the development team managers with the test plans and plan of action for compiling all products in an object oriented environment for a general release to be put on tape/diskettes

Maintained and created all manufacturing JCL, CLISTS, panels and REXX exec jobs, user panels, install and replace JCL

Created, installed, customized, and tested all product and PTF tapes. OS/2 products were also manufactured, built, created, installed, and tested and copied to master diskettes for General release

Provided documentation for mentioned products in the Technical Support Manuals for customers

Made changes to the PTF system at Viasoft using REXX Execs, CLISTS, ASSEMBLER and JCL

Hardware/Software: IBM 3090 MVS/XA, MVS/ESA, COBOL, ASSEMBLER, CICS, PASCAL, PL/I, ISPF, TSO, JCL, TSO, ISPF, CLISTS, REXX, CCMAIL, IBM OS/2,, PC3270 Emulation, DOS, OS/2, WordPerfect, Microsoft Word, Viasoft Engineering System Workbench and OS/2 products.

4/1990 - 10/1991 Senior Software Specialist Rockville/MD

AGS Genasys Corporation IBM (contract)

Responsibilities include receiving IMS and CICS PTF's (Program Temporary Fixes) load modules, Packaging them using MVS/ISPF and VM/CMS jobs and environments and installing them using SMP/E and then testing the PTF's in various computer environments.

This position includes the development of installation software and postlink jobs using JCL, SMP/E and EXEC's.

Hardware/Software: IBM 3090 MVS/XA, VM/SP, IMS, CICS, ISPF, XEDIT, TSO, JCL, SMP/E, PROFS, IBM PC/XT, IBM PS/2, PC3270 emulation, DOS, OS/2, WordPerfect.

1981- 4/1990

Programmer and System’s Analyst for various Government Contracts at:

Dept. of Navy, Dept. of Air Force, Social Security Administration

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