Scrum Master Continuous Improvement
Resume:
KAJAL PATEL
SCRUM MASTER
************@*****.***
DALLAS, TEXAS
OBJECTIVE
With 4+ years of continually expanding my knowledge, embracing new technologies, and adapting my approach to meet the evolving needs of the organization at hand with relentless improvement as the staple of my success.
Working closely with cross-functional teams to implement Agile best practices, optimize workflow processes, and foster a culture of continuous improvement is at the forefront of high-functioning teams.
Most importantly, effective communication with stakeholders at all levels plays a crucial role in aligning the team's efforts with the company's strategic objectives.
SKILLS & ABILITIES
-Agile methodologies (Scrum, Lean, Kanban, XP, TDD, CI) for software development and how they can be applied in a product development
-Methodologies: Agile, Scrum/Kanban, XP (Extreme Programming), Pair Programming, Scaled Agile Framework (SAFe), Software Development Lifecycle, Test Driven Development (TDD), Behavioral Driven Development (BDD), DevOps (CE/CI/CD)
-Workflow Tools: MS-Visio, TFS, Trello, JIRA, Rally, Asana, Slack, SharePoint, ServiceNow
-Tools: JavaScript, Angular/React, SQL, .NET, Figma, Cypress, Selenium
EXPERIENCE
April 2022- Present
Scrum Master
The Michaels Companies
Support Deliverables to include Release Burn Down Charts, Sprint Burn Down Charts and Defect Log
Work across multiple distributed teams, resolve sprint performance issues, and drive accountability
Lead sprint planning, end of sprint checkpoint reviews, sprint retrospectives, daily scrums, and defect review meetings
Helping the Development Team to create high-value products;
Coach and guide teams in scrum best practices and facilitate continuous improvement
Facilitate Agile ceremonies including sprint planning, demos, reviews, and retrospectives
Accountable along with the Agile team for the achievement of Sprint goals
Proactive cross-functional communication, ensuring transparency of progress and outcomes; anticipate need and proactively report team progress and accomplishment(s) up and across
Determines priorities, schedules, plans and necessary resources to ensure completion of any projects on schedule.
Coordinate all related activities for cross-functional teams
Understands project scope, work plans and track progress and milestones
Proven experience applying Agile approach to mobile apps, web apps and e-commerce.
Track & report team progress leveraging appropriate Agile metrics (i.e Capacity, Burndown, Velocity charts, etc.) Report KPIs
Experience working in mobile app development, understanding of the mobile application Ecosystems
Excellent oral and written communication skills with a high attention to detail and impeccable time management
Jan 2021 - March 2022
Scrum Master
Bank of America
Coach what Agile mindset means, what makes a great team and how both of those connect to the Agile Principles
Conduct and maintain capacity / resource planning
Communicate, collaborate, provide leadership, conflict resolution, and time management skills at the program and team level
Scrum Master serving multiple teams within Money Movement Digital team(Zelle, Bill Pay, Mobile Check Deposit) simultaneously
Maintain positive attitude and inspired the team toward continuous improvement
Lead product Delivery
Working technical knowledge of the software development process - design, development, test, and deployment
Guide team with outcome-based planning and delivery
Collaborate across the ART to create program level transparency, visibility, and drive commitment.
Experience in implementing and utilizing metrics to drive team improvement and product quality
Lead scaled planning for the team including Pre Planning/Preparation and Program Increment Planning Events PI planning) and represent the team in Scrum of Scrums/Agile Release Train Syncs
Facilitate status updates for the deliverables to stakeholders and leadership pertaining to delivery, risks/issues, and schedule
Feb 2013- Feb 2020
Regional Franchise Operations Manager
RELAX INN
Provide real time franchisee support by field visits as needed, scheduled support calls, responding to emails and voicemails addressed to the Support Team queues
Support the onboarding and training of new franchisees by teaching assigned topics on CRM, Consumer Journey partner software,
First point of contact for the franchisees and has deep knowledge of the Business Model and processes, vendors and products, technology, and tools to ensure the franchisees are successful and profitable
Understanding, standardizing and creating best practices around our CRM, Consumer Journeys and technology implementation
Maintain a communication call log to record the highlights of conversations/meetings and provide a case history
Analyze data to develop and execute strategies to expand revenue generation opportunities, drive growth and performance while improving quality performance and increasing customer satisfaction with each hotel
Compel owner involvement to achieve performance goals and drive franchisee satisfaction by embracing an Owner First mindset that directly aligns with our Count on Me service culture values: Being Responsive, Being Respectful and Delivering a Great Experience
Ensure that each department complies or has developed an Action Plan for achieving compliance with S.O.P.’s
EDUCATION
VKV HIGH SCHOOL: SURAT, GUJARAT, INDIA
High School Diploma 2009
Professional Scrum Master (PSM I)
SAFe Scrum Master 6
• Consult on or participate in moderately complex initiatives and deliverables within Scrum or Agile and contribute to large-scale planning related to Scrum Job Responsibilities
Communicate with customer and/or representative, providing information, options and taking the necessary action as needed.
Conduct research on projects/files that require in-depth study and analysis.
Gather and organize data for reports/projects.
Compose correspondence, emails.
Prepare written reports/projects.
Resolve problems and/or issues.
Attend and participate in meetings and team discussions.
Job Requirements
Working towards an Associate’s degree or higher.
Strong analytical, critical thinking, problem solving and decision-making skills.
Demonstrated interpersonal and customer service skills.
Excellent communication skills.
Intellectual curiosity and the desire to learn.
Preferred Skills
Understands the Scrum framework and Agile methodologies/project management
Assesses opportunities and workflow using an Agile mindset
Possesses strong verbal communication skills
Navigates conflict and uses that skill to solve problems
Has a high attention to detail and strong organizational skills
Possess a high-energy and a positive outlook
Can influence those around them through conversation and collaboration
Is comfortable facilitating remote team events in front of small to medium groups
Contact this candidate