It Support Technical

C. Cordell Gibson

619-***-**** Durham, NC ***** *************@*****.*** www.linkedin.com/in/cordellgibson/

IT ANALYST INFORMATION SECURITY (IS) STRATEGIST

Dedicated IT Analyst with extensive experience in IT support, system analysis, and identity and access management. Proven

track record in optimizing IT infrastructure, improving system efficiency, and providing exceptional technical support across

diverse environments. Adept at collaborating with cross-functional teams to align IT strategies with organizational goals,

ensuring seamless operations and robust security. Seeking to leverage expertise in IT analysis and technical support to

contribute to the success of a forward-thinking organization.

AREAS OF EXPERTISE:

Security Testing and Analysis Network Account Configuration Incident Response and Threat Detection CyberArk and Active Directory Management Risk Assessment and Mitigation Endpoint Security Microsoft 365 Multi-Factor Authentication Identity and Access Management (IAM) ServiceNow and SharePoint Administration Entra ID

EXPERIENCE:

NC100, Rockingham County, NC 08/2024 - Present IT Consultant

Advise leadership with highlighting and overcoming technology barriers faced by aging populations. Work with community and political leaders to properly assess digital needs for targeted demographics.

• Providing IT support to organizational members as well as members of the Rockingham community

• Implementing and managing technology solutions to support operational goals.

• Offering strategic guidance on technology enhancements and organizational security.

• Collaborating with leadership to align technology with the mission and vision of the non-profit.

• Ensuring the smooth operation of technical platforms and managing IT support.

Truist Bank, Raleigh, NC 06/2016 - 10/2023 - Cybersecurity Engineer

Engaged business and technology stakeholders to gather goals and requirements. Worked with business partners to balance requirements, security, and risk reduction.

• Spearheaded the integration of multi-factor authentication systems, significantly enhancing security measures and

reducing unauthorized access incidents by 30%.

• Managed user access controls within Active Directory and CyberArk, ensuring compliance with security protocols and

aligning with organizational objectives.

• Conducted system analysis and trend forecasting to enhance cybersecurity technologies, including capacity planning and baseline assessments for future requirements.

• Led the development and implementation of Security Orchestration and Automation content, resulting in improved

incident response times and system efficiency.

• Coordinated with stakeholders to balance security requirements with business needs, reducing risk exposure and ensuring seamless IT operations.

CFNC, Raleigh, NC 03/2015 - 06/2016 User - Support Specialist

Provided desktop support for 200+ end users in a highly secure work environment. Handled issues across Windows 7,

Windows 8, AS/400 applications, and Active Directory. Assisted users by phone, remote desktop, or in person with Lotus Notes and Outlook issues. Tracked and resolved service tickets using Service Desk Plus.

• Provided comprehensive desktop support to over 200 end-users, achieving a 25% reduction in ticket resolution time

through effective troubleshooting and proactive issue management.

• Administered network security measures, including the configuration and management of user accounts, resulting in

improved system stability and user satisfaction.

• Managed the deployment of security patches and configurations, reducing system vulnerabilities and enhancing overall IT

security.

• Utilized Cisco Wireless LAN Controller for guest account management, ensuring secure and efficient wireless access for

users.

C. Cordell Gibson *************@*****.*** Page Two

University of North Carolina at Chapel Hill, Chapel Hill, NC 06/2013 - 03/2015 - Tier 3 IT Support Engineer

Handled a broad spectrum of issues on Office 365 and Microsoft Outlook Exchange servers. Provided phone, email, chat, deskside, and on-site based technical support associated with reported problems. Diagnosed and resolved customer issues

regarding supported software, password resets, campus Ethernet and wireless network configuration, learning technologies

(i.e., Blackboard and Sakai) Microsoft Exchange and supported email clients, and various Internet browser support.

• Delivered advanced technical support for Office 365 and Microsoft Outlook Exchange servers, significantly enhancing

operational efficiency and reducing downtime.

• Managed secure mobile access and system configurations for a user base of over 10,000, ensuring compliance with IT

security protocols.

• Extensively utilized Remedy to track and resolve IT issues, contributing to improved documentation and support

processes.

Astadia, Durham, NC 08/2012 - 06/2013 - User Support Technician

Provided technical support at the intermediate level to faculty, staff, and students for various applications and services.

• Provided intermediate-level technical support, improving resolution rates through effective problem-solving and escalation procedures.

• Documented support interactions to streamline future troubleshooting processes and enhance user support practices. • Set up and installing computer systems, software, hardware, and cables

• Provided advice and training on software and how to use new applications and devices

• Maintain and backed up hard disks for disaster recovery and maintaining security

• Documented, assessed, and recorded issues, and actions taken; referred more complex issues to other IT professionals

EDUCATION

Bachelor of Science (BS), Information Technology

University of Phoenix, San Diego, CA

CERTIFICATIONS

Security+, CompTIA

IT Information Library Foundations Certification (ITIL) PeopleCert

BOARD ROLES

Board Member Chief Technology Officer LoveIsAParable

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