Relationship Management Customer

Personal Details

Phone: 090********

Email: ****************@*****.***

Address: No. 17 Mojeed Afolabi street,

Ogbaayo, Ijoko, Ogun state.

Skills

Problems-solving

Attention to Details

Content Creation

Microsoft Office Tools

Interpersonal relationship

Time Management System

Organization Management

Good Customer Relationship

Administration Communication

Human Relationship Management

Education

Mass Communication HND

Osun State Polytechnic, Iree 2021

Mass Communication OND

Gateway Polytechnic, Sapade 2016

SSCE WAEC

Knoxfield Comprehensice College 2014

Primary School Leaving Certificate

Silver Child Nursery and Primary

School. 2008

Certification

Certificate of National Service, 2023

Professional Certificate in Human

Resources Management 2023

Professional Certificate in Customer

Relationship Management 2023

Higher National Diploma, 2021

Ordinary National Diploma, 2016

Other Information

Sex : Female

Nationality: Nigerian

BALOGUN BUKOLA REBECCA

PROFESSIONAL SUMMARY

Dedicated professional with a proactive and goal-driven approach, exceptional communication skills, and the ability to swiftly grasp and convey diverse concepts. I excel in adapting to evolving industry demands, building strong client relationships, nurturing talent within cross-functional teams, and effectively bridging the gap between complex technical knowledge and a broader audience. My versatile skill set empowers organizations to achieve excellence across Customer Relationship Management, Human Resources, and Mass Communication domains. Focused and hardworking administrative leader with excellent budget administration, team management and policy implementation skills. Looks to improve operations and maximize organization's success. Diligent and detail-oriented team player spots and opercorrects issues quickly to minimize impacts. Familiar with forecasting ations and establishing budgets.

WORK EXPERIENCE

Branch Manager Jan 2018 – Till Current

Airtel Networks Limited Ijoko Ogun State

Managed and adjusted complex schedules for internal personnel.

Manage the affairs of the branch effectively with perfect transparency

Documentation of activity log and submission of detail report to the headquarter.

Tracking of success record of each employee and ensuring the progress of the organization

Developed trusting rapport with recurring clients to reinforce brand loyalty and encourage continued patronage

Promoted adherence to client requirements and implemented strategies to mitigate delays Composed and proofread correspondence, reports and confidential documents. Classroom Teacher Jan 2017 – Dec 2017

Knoxfield Comprehensive College Ogbaayo Ogun State

Updated student records with attendance, grades and test scores.

Assessed student performance and diversified approaches to meet individual student needs.

Prepared engaging lectures to help students explore foundational and advanced topics.

Assigned classwork and homework to enhance student understanding and study habits.

Incorporated new technologies and instructional strategies to enhance student comprehension.

Developed comprehensive lesson plans to implement core concepts and meet educational goals.

REFREES

Available on request

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