Organized and dedicated Administrative Assistant with proven track re

MARGARET

QUILLEN

PROFESSIONAL SUMMARY

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision- making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

WORK HISTORY

Bassetts Market, 8/2024 to current

Deli clerk, Bellevue Ohio

• Make and prepare a large variety of homemade dishes

• Take and make special food orders

• Order supplies

• Weigh and cut meat, cheese, and prepared

dishes

• Customer service

Home Health Aide, 10/2023 - 05/2024

Caring Hands for Seniors, LLC, Castalia, OH

• Assist clients with daily living activities, ensuring their personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation

• Run errands efficiently, ensuring timely completion

• Offer companionship, fostering emotional well-being

• Monitor and report changes in clients' health status, enabling timely medical interventions and improving overall care outcomes

• Maintained a clean and safe home environment for patients, reducing falls and accidents

Castalia, OH 44824

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SKILLS

.

Time Management

Computer Programs

Leadership

Personal Care

HIPAA Compliance

Computer Skills

Data Entry

Administration

Office Practices

Scheduling Coordinator

Organization Perfectionist

Companionship

Multi-tasking

Support Administration

Record Keeping

Money Transactions

Teamwork

Customer Service

Marketing

• Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.

Administrative Assistant, Scheduling Coordinator, 12/2018 - 09/2022 Providence Care Center

• Scheduled nursing staff, improving shift coverage by 20%, ensuring seamless coordination

• Implemented COVID-19 testing protocols, reducing transmission rates by 15%, adhering to PPE guidelines

• Directed calls and triaged to appropriate personnel, enhancing customer service and relations

• Conducted new hire orientations and personnel processing, streamlining onboarding procedures

• Ordered supplies for departments, ensuring operational efficiency and resource availability

• Streamlined new hire orientation and personnel processing, reducing onboarding time by 30% and improving new employee readiness

• Managed daily and end-of-month sales, AP/AR, ensuring accurate financial reporting and contributing to a 10% increase in revenue

• Optimized departmental budgets, achieving a 10% cost reduction while maintaining service quality and resource availability

• Implemented efficient scheduling systems, reducing employee downtime by 25% and increasing overall productivity

• Led community outreach programs, raising patient engagement by 30% and fostering a supportive care environment

• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems

• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.

• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.

• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.

• Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.

Paraprofessional, Receptionist, 10/2015 - 11/2018

Multi-phone lines

The Renhill Group & Rachel Wixey, Perrysburg, OH

• Assist principal and teachers with office duties as assigned

• Raise community awareness through outreach programs to gain support and recognition for the organization

• Work one-on-one with mentally challenged students in a group setting

• Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.

• Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.

• Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.

Independent and Managing Cosmetologist, 01/2007 - 09/2015 Self Employed, Castalia, OH

• Collaborated with team members to maintain a clean, organized, and welcoming salon environment for client comfort

• Utilized social media platforms effectively to showcase salon services, engage with potential clients, and build a strong online presence

• Enhanced salon revenue by implementing effective marketing strategies and promotional campaigns.

• Provided exceptional customer service by addressing and resolving client concerns promptly, maintaining a reputation for professionalism and reliability.

EDUCATION

Independent Managing Cosmetologist, 02/2007

Tiffin Academy of Hair And Design - Tiffin, OH

Design cutting styles

Coloring

Customer Service

Pedicure

Bookkeeping

Massage

Retail Sales

Facials

Manicure

Certificate For Medical Record Management, 04/1990 BGSU/Firelands College - Huron, OH

Medical Record Management

Medical Terminology

Medical Transcription

Basic Classes, 09/1984

Terra State Community College - Fremont, OH

Speech

Applied Math

Psychology

Report Writing

Sociology

.

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