Customer Service Assistant Manager
Resume:
Ruby Gurrola
Propert Manager - Tara Hills Apartments
Las Vegas, NV 89121
****.*******@*****.***
Authorized to work in the US for any employer
Work Experience
Propert Manager
Tara Hills Apartments
September 2017 to September 2020
• Establishes rental rate by surveying local rental rates; calculating overhead costs, depreciation, taxes, and profit goals.
• Attracts tenants by advertising vacancies; obtaining referrals from current tenants; explaining advantages of location and services; showing units.
• Contracts with tenants by negotiating leases; collecting security deposit.
• Accomplishes financial objectives by collecting rents; paying bills; forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective action.
• Maintains property by investigating and resolving tenant complaints; enforcing rules of occupancy; inspecting vacant units and completing repairs; planning renovations; contracting with landscaping.
• Maintains building systems by contracting for maintenance services; supervising repairs.
• Secures property by contracting with security patrol service; installing and maintaining security devices; establishing and enforcing precautionary policies and procedures; responding to emergencies.
• Enforces occupancy policies and procedures by confronting violators.
• Prepares reports by collecting, analyzing, and summarizing data and trends.
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Assistant Manager
Tara Hills Apartments
May 2011 to August 2017
• Screening applicants and leasing available apartments
• Eviction process
• Preparing legal documentation for new leases
• Account Payable
• Assisting residents and providing outstanding customer service
• Renewing existing leases
• Ensuring property site conditions are impeccable and inspection of vacant apartments
• Ensuring our marketing materials are competitive and up to date
• Generating marketing reports and projecting leasing activity
• Strong sales and customer service abilities and background
• Knowledge of Yardi and Blue Moon
• Knowledge of laws relating to Fair Housing
• Computer skills - Excel, Microsoft Word, Outlook Front Desk Clerk
Arena Hotel
April 2009 to April 2011
Greet guests and patrons as they arrive
• Ask if guests have a prior booking
• Manage the registration process
• Ask for identification and ensure that the provided credentials are accurate
• Handle guest check-ins and check-outs appropriately
• Operate hotel switchboard, take calls and provide information and transfer calls
• Manage accurate accounting of all rooms
• Provide guests with room keys and call for bellboys
• Take reservations over the telephone, through emails and in person
• Answer queries regarding the hotel's services, charges, dining facilities, sports facilities and travel directions
• Refer guests to appropriate departments to resolve complaints or provide suggestions
• Compute bills and take payments
• Provide guests with directions around the hotel
• Contact housekeeping and maintenance departments when a problem is reported
• Explain appropriate use of keys and ensure that guests are satisfied with the rooms allotted to them
• Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift Receptionist / Administrative Assistant
Regency of Evergreen Valley Senior Living
August 2006 to March 2011
• Answered multiple calls and transfer to appropriate department
• Assisted with the orientation for new employees
• Administrative support for Business Office and HR Department
• Greeted residents and provided general assistance to visitors, prospective residents and families
• Ensured that incident and concern reports were appropriately communicated
• Maintained the sign in/out log for the issuance of facility keys
• Informed supervisor of any resident issues or concerns Regency of Evergreen Valley Senior Living August 2007 - September 2007 Assisted Life Enrichment Coordinator
• Assisted in development of monthly calendar program
• Increased resident's participation in events
• Assisted Lifestyle Director with program events
• Assisted New resident orientation
• Supervised volunteers and set-up appointments
• Contacted musician to confirm appointment
• Coordinated the transportation of residents to and from outside the facility
• Assisted in the Residents social needs.
Server
Regency of Evergreen Valley Senior Living
August 2006 to April 2010
• Directed resident to appropriate table
• Took orders
• Set up tables
• Cleaned my area of work
• Washed dishes
• Logged all temperatures
• Made sure food is not expired
• Assembled and served food
• Mopped and swept floor as needed
• Vacuumed the Dining Room
Education
Certification in General Education
Evergreen Valley College
August 2005 to May 2008
Andrew P. Hill High School - San Jose, CA
August 2002 to May 2005
Skills
• Etiquette (10+ years)
• Excel (10+ years)
• Microsoft Office (10+ years)
• Outlook (10+ years)
• Word (10+ years)
• Fair Housing Regulations
• Office Management
• Property Management
• Yardi
• Budgeting
• Office Management
• Accounts Receivable
• Yardi
• Phone Etiquette
• Fair Housing Regulations
• Accounts Receivable
• Human Resources
• Accounts Payable
Additional Information
SKILLS:
Bilingual: Fluent Spanish/ English
Phone Etiquette
Microsoft Office (Word, Excel.Outlook)
Software (Yardi, Bluemon, OnSite)
Contact this candidate