Customer Service Call Center
Resume:
Jayme Lashbrook
Call center / customer service
*** **** ***, *********, *****
****************@*****.***
Call Center Specialist with over 12 years of diverse experience in customer service, personal assistance, and cleaning sectors. Demonstrates a proven track record of enhancing client satisfaction and operational efficiency through effective communication and problem-solving skills. Committed to leveraging extensive people skills and a detail-focused approach to exceed customer service expectations and support team goals. Employment history
Oct 2021 - Present
Personal Assistant
DORS at Galesburg, IL
Sep 2012 - May 2017
Professional Cleaner
Royal Cleaning Services at Galesburg, IL
Apr 2024
Server
Applebees at Galesburg
Providing comprehensive personal assistance to clients, ensuring their comfort and independence Preventing unnecessary institutionalization by offering home-based care Exhibiting strong interpersonal skills and empathy in daily interactions Solving problems swiftly to maintain client satisfaction Impact: Enhanced quality of life for clients, reducing the need for nursing home care Demonstrated strong work ethic and reliability
Exhibited proficiency in time management and multitasking Showcased excellent interpersonal and communication skills Applied problem-solving skills to address unique cleaning situations Enhanced the company's reputation through dedication and commitment Enhanced cleanliness by meticulously servicing residential and commercial spaces, ensuring client satisfaction. Enhanced team productivity by 20% as a Server at Applebees Implemented streamlined workflow
Mastered collaborative work environment
Maintained 99% accuracy in financial reporting, ensuring compliance and transparency. Education
Mar 2003 - Jul 2003
GED
Carl Sandburg College at Galesburg, IL
Skills
Fast learner People skills
Reliable Hard worker
Personal Assistant Residential Cleaning
Caregiving Cooking
Sales Home Care
Food Preparation Commercial Cleaning
Front Desk Problem solving
Interpersonal skills Customer service
Organization Empathy
Additional information
Certifications and Licenses
Driver's License
Life insurance license
Life insurance
Boosted guest satisfaction by enhancing service speed and efficiency. Optimized seating arrangements, reducing wait times and increasing turnover. Pioneered a customer feedback system to refine service protocols. Spearheaded a new menu item trial, leading to a 10% increase in sales. Experienced Experienced
Experienced Experienced
Experienced
Experienced Experienced
Expert
Expert Expert
Expert Expert
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