Customer Service Representative
Resume:
KENNYANA LEACH
Customer Service Professional
** ********* **. **********, ** 29605
********@*****.***
OBJECTIVE
Dedicated and experienced Customer Service Representative with a proven track record of delivering exceptional customer experiences. Seeking a new role in a positive and dynamic atmosphere where I can leverage my extensive skillset to continue providing top-notch service and contribute to fostering a customer-centric environment. Eager to utilize my strong communication, problem-solving, and conflict resolution abilities to enhance customer satisfaction and drive company success.
EDUCATION —
EXPERIENCE
Woodmont HS, Greenville, SC HS Diploma
Key Skills
09/2019 – 08/2023
Titles & Credit Disputes• Global Lending Services
Managed title transfers and documentation for customers.
Utilized in-house database/software for data management.
Proficiently handled credit dispute submissions.
01/2015 – 06/2019
CSR • Auto Finance / Retail Card Services • TD Bank
Effectively managed high call volumes and provided exceptional customer service.
Addressed customer escalations with skill and professionalism.
Resolved end user login errors and provided accurate account information.
Handled sensitive customer data and processed consumer payments.
10/2012 – 09/2014
Assistant Manager • Check Into Cash
Maintained customer documents in both hard and soft copy formats.
Skillfully processed customer payments and managed currency transactions.
Led the implementation and planning of departmental goals.
Trained and onboarded new hires, while assisting direct reports in daily tasks.
Microsoft Office Suite
LEADERSHIP
Customer Service
Order Entry
Cash Handling
Payment Processing
Stocking Commercial Inventory
Food Safety
Leadership
The prestigious 99 Percent Club Award is a recognition bestowed upon individuals who consistently demonstrate an extraordinary level of skill and unwavering professional accuracy in their recorded calls. This elite accolade celebrates those who consistently achieve an exceptional accuracy rate of 99% or higher, showcasing their unparalleled commitment to precision and excellence. I received this award multiple times during my tenure at TD Bank.
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