Accounts Receivable Event Coordinator

JENNIFER GOODRICH

SUMMARY

Restaurant professional with extensive experience in hospitality procedures dedicated to achieving and surpassing guest expectations and satisfaction. Familiarized with high volume, fast paced, quick service atmospheres; creativity focused establishments; corporate chain restaurants; and personal local supported bars. Proven history of exceeding company goals and building trusting relationships with colleagues and guests, encouraging and maintaining team support and enthusiasm. Accomplished in training and managing team on food preparation and presentation, comprehensive product knowledge, and courteous and professional behavior to ensure team camaraderie, resulting in repeat business and store profitability. QUALIFICATIONS

PROFESSIONAL EXPERIENCE

LEAD BARTENDER, MR. V’S BAR AND GRILL - LA MIRADA, CA 01/2022 to 06/2024 Fine dining establishment offering high end cuisine, and hand crafted cocktails utilizing fresh ingredients rotated daily to ensure concise quality.

• Analyzed and redeveloped the beverage program to enhance the guest experience, introducing a larger and unique variety while also maintaining comfort of loyal guests.

• Successfully trained new family members on the importance of responsible alcohol service, consistent cocktail delivery, and overall primary steps of service.

• Completed accurate batch reports, cash handling, and daily liquor and bar product inventory.

• Provided daily progression reports and recommendations referencing shift procedures necessitating additional assiduity, conducive to maintain guest satisfaction and successful company operations. GENERAL MANAGER, THE HIVE SPORTS BAR AND GRILL - ANAHEIM HILLS, CA 08/2022 - 08/2023 Family owned, upscale Sports Bar located in the heart of Anaheim Hills. Offers an abundance of high end American favorites consisting of Sandwiches, Burgers, Tacos, Salads and more. 25 TVs line the walls of the beautiful interior, along with live entertainment Wednesday through Sunday weekly.

• Developed restaurant from the inside out alongside owners, Chef and Bar Manager, meeting with the distributors daily in order to adequately fulfill expectations for soft opening.

• Created successful cocktail program at a 20% cost; ensured sufficient training of team providing dynamics of spirits, beers, and mixology, along with responsible and attentive service.

• Hired and trained original team; scheduled monthly meetings; onboarding; promotions; remained consistent with evaluation of procedures and their contribution to progression.

• Personally created Employee and Training manuals based upon specifics of each position, adhering to legal guidelines.

• Scheduling, Inventory, Labor, Payroll and P&Ls.

• Adhered to the expectations of Health and Sanitation, Safety Protocol, and Employee Verification.

• Opened and closed ensuring all duties were completed, and all finances were commensurate with daily balance reports. LEAD BARTENDER, JIMMY’S FAMOUS AMERICAN TAVERN - BREA, CA 03/2019 to 07/2022 Privately owned restaurant group specializing in artisanal, classic American fare. Offers a seasonal rotating chef inspired menu, alongside rotating craft cocktails, local drafts, and a large selection of whiskies and other fine spirits.

• Assisted with selection of progressing spirit additions, as well as creation of potential seasonal cocktails.

• Successfully educated service team on characterizations of liquors and beers, along with instilling the key components and the execution of the art of craft mixology.

• Completed accurate batch reports and documentation of daily sales and events.

• Maintained daily arrangement of spirits, complying with desired aesthetics, supporting profitable distribution.

• Financial Acumen

• Vendor Negotiations

• Food and Service Quality

• Handbook and Training Packet Production

• Conflict Management

• Staff Development

• Bar Program Production

• Health and Safety Guidelines

• P&L Management

• Multi Unit Management

Las Vegas, NV 909-***-**** *****************@*****.*** ASSISTANT GENERAL MANAGER, ROCKWELL'S CAFE AND BAKERY - VILLA PARK, CA 03/2017 to 03/2019 A historic bakery located in the quaint city of Villa Park with a large and loyal following. Offering a full line of Signature Cakes and bakery items; also known for its comfort food and dining choices consisting of breakfast, lunch, and dinner offered at all hours. Also offers a separate experience in The Post at Rockwells, the staple bar of the restaurant providing a variety of craft beers and cocktails, live entertainment, patio and fire pit seating, as well as an abundance of TVs for the sports fanatic, all of which make Rockwell's a go to destination to fulfill the different desires of every guest.

• Implemented rotating craft beer program, utilizing distributors to host Tap Takeover events in order to educate team, as well as provide unique experiences for guests new and regular.

• Finalized scheduling, payroll, inventory, staffing and training, and accurate documentation of daily finances.

• Ensured compliance with licensing, hygiene and health and safety legislation.

• Liaised with guests, employees, suppliers, licensing authorities and sales representatives.

• Responsible for organization and success of private events and parties.

• Executed improvements to running of the business and development of restaurant by overseeing all aspects from back of house to front of house, introducing new concepts and procedures while reassessing previous strategies.

• Assisted with management of sister store, monitoring and coaching team, providing feedback for improvement in overall hospitality execution and teamwork, resulting in increased sales and return guests. LEAD BARTENDER, JT SCHMID’S RESTAURANT AND BREWERY - TUSTIN, CA 04/2015 to 06/2018 A high volume, fast paced, casual restaurant offering California cuisine and Classic Pub food. Well known for house brewed draft beers, along with guest drafts alongside. Also offering an extensive selection of whiskies and other fine spirits. The restaurant was filled with multiple TVs in order to please any sports enthusiast.

• Primarily assigned the responsibility of educating current and new team members on spirits knowledge, as well as the redeveloping craft cocktail movement.

• Worked as a team in adhering to the expectations of loyal, return guests, ensuring their familiarity was never compromised while introducing them to new and unique cocktails.

• Assisted in dining room service, displaying efficient success through consistent teamwork, in order to remain knowledge- able of expectations from varying front of house aspects.

• Provided service as necessary at sister store located near Sports and Concert Venues on event nights, serving an average of 200+ guests arriving at once.

• Confirmed accuracy of batch reports and documentation of daily sales and events BAR MANAGER/LEAD BARTENDER, MACALLANS PUBLIC HOUSE - BREA, CA 12/2014 to 07/2016 High volume, upscale Irish Pub and Restaurant located in the heart of the well known downtown entertainment district of Brea. With over 200 whiskies to offer, and a rotating craft draft consisting of 21 specialty beers, the main specialty is the many craft cocktails offered, along with the rotating, higher end dining menu.

• Assisted Bar Manager with supervision of team, scheduling, and product research.

• Maintained proper inventory documentation, validating COGS remained at the required 20% cost, while providing an exceptional average of 17% cost every period.

• Created unique cocktails alongside Bar Manager and Executive Chef in order to complement the constantly rotating menu.

GENERAL MANAGER, SKOSH MONAHANS - COSTA MESA, CA 09/2007 to 12/2014 Irish Pub and Family Steakhouse in Costa Mesa, directly off of Newport Boulevard. Worked as lead bartender and manager alongside a dedicated team of 14 servers, hostesses and kitchen staff. Primarily responsible for providing guests with a quality dining experience, collecting team checkouts, completion of team closing responsibilities, and proper establishment security.

• Hired new team members and oversaw completion exceptional training, instilling the key components of success through assistance, and the prioritization of exceeding guest satisfaction.

• Completed staff scheduling, menu planning and event planning coinciding with the seasons and holidays.

• Monitored labor and inventory remaining within budget expectations, allowing opportunity to produce a creative and demographic based bar program.

• Developed relationships with vendors and distributors, utilizing trust, knowledge and assistance in order to offer training for team, resulting in ambition and confidence to suggestively sell to guests.

• Worked as a team with head chef in order to execute rotating cocktail menus complementary to weekly specialty dining menus.

Goodrich Pg. 2

Contact this candidate