It Infrastructure A Dedicated

Cussomba, Denilson A.

Denilson Cussomba

Personal

statement

Seeking a position to use my skills and abilities in a challenging working position, in an organization of repute, with professional work environment and an opportunity to gain professional growth as an individual and a team. Executing services and seeking expanded opportunities within an organization where ability in achieving profit-oriented results would be valuable. Education 2013 - 2016 University of Perpetual Help Delta Alabang Zapote Road, las Pinas, Metro Manila

BSAMT – FINAL YEAR and SEMESTER, Bachelor of science/ Aircraft Maintenance Technology / with 21 units left, out of 225.

2010 - 2011 Triumphant College

Bachelor of science /Computer & Electronic Engineering first year completed.

340 Mandume Ndemufayo Ave, Pionierspark, Windhoek, Namibia

2004 - 2009 High school (2004 to 2009)

Jakobe Marengo

Address: Khomasdal, Windhoek/ Namibia

Honors and

awards

November 2009 AP Scholar Award

Computer studies

September 2022 SAS Management Inc.

Business Phone etiquette

December 2020

June 2023

SAS Management Inc.

Service desk & support analyst

Recognized for Excellence (Orica)

+244-***-***-*** Current location Condominium Rosa Linda Futungo Mr. Denilson A. Cussomba

********.********@****.***

Cussomba, Denilson A.

December 2023 For living value of Excellence

Work

Experience

Troubleshooting: giving access to corporate plant; Troubleshoot Office365 tools and computer’s App;

2018 – 2019

2019 -2019

2019 – 2024

– Convergys (Concentrix)

>Technical Support Associator (L1)

Troubleshooting: giving access to corporate plant / troubleshoot office365 tools and computer’s App;

Repair Tills and calibrating

Email configuration

Setup installation

Responding chat and calls;

Managing remote desktop;

Password reset and changing.

- Orica Limited

>IT Infrastructure, information Technology (L2)

Communicate efficiently: IT infrastructure allows for efficient communication between departments and individuals.

Store and process data: IT infrastructure allows for data storage and processing. Collaborate: IT infrastructure allows for collaboration between departments and individuals.

Ensure data security and accessibility: IT infrastructure ensures data security and accessibility.

Adapt to technological change: IT infrastructure allows organizations to adapt to changing technological demands and innovations. Deliver reliable services: IT infrastructure is essential for delivering reliable services. Maintain client trust: IT infrastructure is essential for maintaining client trust. Achieve business goals: IT infrastructure is essential for achieving overall business goals.

Troubleshooting: Supporting LATAM, EMEA, AUSPAC and APAC Holding an administrator keys; Managing Active Directory; App deployment; Network configuration (VPN Pulse Secure); Servers management (adm user) Cisco IP configuration; SAP password reset; Lotus Notes configuration Mobile phone troubleshoot (granting access to the Organization tools); MobileIron configuration; Windows build; Printer troubleshoot; Remote access

(dameware and EndPoint); Enable w10 workstation; Domain control; One drive troubleshoot; Configure IBM client; Contact Dell & HP for hardware replacement; Multi-factor Authentication settings; Business Applications installation;

Transcosmos People and Tech >IT

Agent analyst (L1)

Email configuration;

Setup installation;

Responding chat and calls Assisting

Microssiga and CMS; Managing

remote desktop; Grant VPN access;

Password reset and changing.

Cussomba, Denilson A.

Community

service

2010 DV smart Music production

Co-CEO

2023 CAF (Angolan community Philippines)

Media operator

Languages Portuguese Native language

English

Spanish

Intermediate Listener, Novice Speaker, Advanced Reading and Writing

Beginner

Computer skills Easy communicator

Leadership and

delegation capabilities

Teams management

Strategic management

Organized Time

management skills

Windows account password reset; Troubleshoot software & hardware. Hardware: The physical components of IT infrastructure, such as servers, computers, connectivity, and peripheral equipment

Software: A key part of IT infrastructure, as companies cannot interact with IT infrastructure without it

Networks: Allow devices to be combined into a single network and connected to the internet

Servers: Computers that allow multiple users to access and share resources Data centers: Rooms where multiple servers are housed

Contact this candidate