Administrative Assistant Customer Service

Juanita Munday

907-***-**** **********@*****.***

**** *. ******* *******, ***. 201, Coeur d’Alene, ID 83815

EXPERIENCE

Customer Service/Retail, The Oil and Vinegar Cellar, Leavenworth, WA 10/2019 to 02/01/2020

Retail store and tasting room for imported olive oils and vinegars. I opened store, greeted and served customers, offered tasting experiences to customers. Ring up sales. Restock products. Maintain running inventory. Balance inventory and restock product, and reconcile money at the end of the work day. Cleaned and closed store.

Administrative Assistant/Marketing, HeartReach Center, Wasilla, AK 02/2012 to 04/2019

Created newsletters, brochures, posters, banners, flyers, invitations, other advertising for events. Helped organize and implement events such as 5k, fundraising banquets and campaigns. Served as mentor and met with clients. Answered phones, back-up receptionist. Supported and served office staff as needed. Maintained websites and social media sites. Served as Interim Director of the Center for 3 months, while Director was on sabbatical.

Secretary/Administrative Assistant, Creekside Church, Wasilla, AK 09/2008 to 04/2011

Full-time Secretary/Admin. Asst., four months of the year. Phones, reception. Creation of newsletters, brochures, church bulletins, other flyers and advertising as needed. Correspondence for Pastor and Elders. Maintained member information for directory.

Customer Service Representative, Canvas Services, San Diego, CA 03/2006 to 06/2006

Front desk receptionist, client services. Scheduled appointments for owner/fitter. Took orders at front desk. Helped clients choose materials. Maintained timeline and production schedule for orders. Handled correspondence.

Medical Transcription, Northern Desert Cardiology, Richland, WA 02/1992 to 03/2004

Transcribed medical dictations for two cardiologists, correspondence, reports, forms, etc. Back-up receptionist, answered phone, greeted patients. Set up new medical software for office to conform to HIPPA requirements. Back-up bookkeeper in crunch time and vacations. After leaving this position, I filled in as needed in this doctor’s office.

EDUCATION

Eastmont High School, East Wenatchee, WA. 98801 HS Diploma 1976

Wenatchee Valley College, Wenatchee, WA. 98801 Bookkeeping 1976-77

European Christian College, Vienna, Austria

General Studies 1981

City Colleges of Chicago, Heidelberg, West Germany General Studies 1984

SKILLS AND OTHER EXPERIENCE

•Served as the Interim Director for HeartReach Center for 3 months, while the Director was on sabbatical.

•Director of Women’s Ministries at Creekside Church. Organized events, classes, retreats, managed volunteer teams.

•Lived and sailed on sailboat for 2 years. Sailed up the coast of Washington, into northern Canada, down the coasts of Washington, Oregon and California, into Mexico. Sailed in Mexico for a year.

•J & J Security, as a screener with security detection devices. Transported prisoners.

•Customer Service in the Golf Pro-Shop at Canyon Lakes Golf Course.

•Current Washington State MAST (Mandatory Alcohol Server Training) certification and permit.

•Proficient with computers, both PC’s and MAC. Word, Publisher, PowerPoint, other online programs.

References Available Upon Request