Human Resources Employee Relations

YOLANDA VASQUEZ

Dinuba, CA ***** 559-***-**** *********@***.***

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Primerica – Visalia, CA -8/2023-Present

Provide policy choice quotes to clients.

Educate potential clients on insurance plans and options. Identify and solicit sales prospects in agency databases. Developed strong relationships with clients through regular follow-ups and personalized service. Finalized sales and collected necessary deposits.

PROFESSIONAL SUMMARY

Human Resources Employee Relations

Customer Complaint Resolution

Claims handling knowledge

Human Resources Support

Benefits Administration

Microsoft Office Suite

Termination Documentation

Wages and salary

HR policies and procedures

Project Planning

Employee Relations

Exit Interviews

Background Checks

Eligibility Determinations

Personnel Management

Employee Orientation

Training and Mentoring

Human Resources Management HRIS

Human Resources Operations

Recordkeeping

Payroll Data Records Management

Employee Verifications

Bilingual Interpretation

UKG Pro/ADP/Paychex/Intuit/Paylocity

Google Suites, Microsoft, Word, Excel

Worker's Comp and Safety Management

FMLA/CFRA Compliance

Insurance Representative,

SKILLS

WORK HISTORY

Case Management

HR Leave Administrator,

TPOCC – Visalia, CA – 05/2023 – 08/2023

• Managed leave of absence records.

• Organized follow-up meetings with management on leave records and policies.

• Provided advisory rapport with employees, managers, and internal departments.

• Utilized State, Federal, and corporate leave laws to manage all leave records.

• Adhered to company policy for all leave requests. Insurance Agent,

Farmers Insurance -Visalia, CA– 12/2020-10/2022

• Provided excellent client support via phone or direct contact.

• Communicated Sales and Service.

• Increased client satisfaction by providing personalized insurance.

• Identified market trends to develop better strategies for sales.

• Attended industry conferences to stay informed of latest products and trends.

• Established long-term relationships.

HR -Benefits Coordinator, HR Specialist I, II

Proteus Inc – Visalia, CA -10/1994-11/2020

Researched and evaluated all agency benefits programs to select cost-effective providers and coverage. Developed strong relationships with carrier representatives establish and develop policies. Collaborated with management to establish and develop plan enrollments. Assessed and evaluated employee records with tact and accuracy into data systems. Evaluated data, identified trends, and recommended changes. Collaborated recruitment processes and reviewed applicant records accurately. Assisted with all general Human Resources processes and procedures. Reedley College – Associate of Science: Business Administration, 1986 Dinuba High School, Graduate, Dinuba, CA

Farmers University - Insurance License - Visalia, CA -2021 Institute of Applied Management Law – Benefit Law, Newport Beach, CA, 2003 Human Resources Academy - California State University, Sacramento, CA, 2004 Award of Excellence – Proteus, Inc. – 2003, 2009

Notary Public – State of California 2022-2026

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EDUCATION

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