Service Representative Customer
Resume:
PROFESSIONAL PROFILE
A dynamic, highly motivated individual and self-oriented
professional in Tourism and Hospitality. Possesses excellent interpersonal skills and the ability to create the best that is of a requirement to any given organization and attentive to details with a practical approach to problem solving thus enjoys being part of a successful and productive team that thrives in highly pressured and challenging working environments.
CAREER OBJECTIVE
To be of an essential and offer productivity to any given organization thus using my existing experience to further organizational development in a challenging position that offers growth.
KEY STRENGTHS
Highly organized, with superior problem-solving and analytical abilities.
Able to transform creative ideas into practical reality.
Prioritizes and plans activities taking into account all the relevant issues and factors such as deadlines, staffing and material requirements
EDUCATION
2018-2022: DEDAN KIMATHI UNIVERSITY OF TECHNOLOGY
COURSE: BACHELORS DEGREE IN SUSTAINABLE TOURISM
CHRISTINE NYAGUTHII
MWANGI
Contact
Phone
*********************@*****.***
Key Professional skills and
Competencies
Experienced customer
service representative
Product and service sales
Financial reporting
Payment collection
Store merchandise
stocking
Order taking
Product knowledge
Skills
Problem solving
Negotiation skill
Time management
Communication
Software
1. Web browsers
2. Microsoft Office
3. Microsoft word
4. Emails
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AND HOSPITALITY MANAGEMENT.
2014-2017: MUGUMO GIRLS HIGH SCHOOL.
KENYA CERTIFICATE OF SECONDARY
EDUCATION
2005-2013: KIINE PRIMARY SCHOOL.
KENYA CERTIFICATE OF PRIMARY EDUCATION
WORK EXPERIENCE.
2023-07 TO 2024-07
CUSTOMER SERVICE REPRESENTATIVE
EOS- GLOVO
Manage all Glovo orders.
Take proactive actions to assure orders do not get cancelled and are delivered in the fastest time possible.
Manage real Time cities and countries to assure we maintain stable operation.
2023-01 to 2023-06
Call Centre Agent.
4Generaion Capital.
Monitoring collection accounts allocated on a daily basis Page 3
and take appropriate actions to ensure that the
collection portfolio remains within accepted limits through the application of sound credit judgement within policy guidelines.
Work closely with the branches on their bad debt portfolio.
Make contact with defaulting customers by calling them with an aim of negotiating settlement of arrears.
Help achieve the monthly collection targets.
Identify and escalate deceased or disabled customers for collection termination
2021-12 to 2022-03
Tourism Officer Trainee.
County Government of Nyeri.
Visited different museums while learning the history and use of different equipment and their significance.
Made itineraries for different groups.
Made and submitted weekly reports to the County Governor.
Received guests and directed them.
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2019-08 to 2019-12
Starwood Gardens Hotel, Kerugoya.
Hospitality Management Attache.
Cultivated warm relationship with guests by using communication and problem solving skills to resolve complaints and promote long time loyalty.
Performed dining room sanitation tasks.
Kept register accurate through correct billing, payment processing and cash management.
Observed high standards of cleaning and making guest rooms. INTERESTS
Watching animal documentaries.
Traveling
Adventure.
REFERENCE
Please feel free to contact the under mentioned in regard to my competence
1. Ivyonne Njuguna
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Team Leader at Glovo.
Email; ************@*****.***
Cell No. 071*******
2. Eddy Omondi
Team leader 4Generaion Capital.
Email; ********@*****.***
Cell No. 079*******.
3. Dr Juma Misiko
Director Institute of Sustainable Tourism and Hospitality Management at Dedan Kimathi University of Technology. Email; ******.****@****.**.**
Phone number, 072*******
Contact this candidate