Customer Service Social Media
Resume:
L.E.A Primary School Jabi Abuja
FSLC (First School Leaving Certificate)
Sep 1996 - Aug 2001
Government College Umuahia
WAEC (West African Examination Council)
May 2002 - Jun 2008
Michael Okpara University of Agriculture Umudike
BSc Economics
Degree
Sep 2013 - Apr 2018
AMAZON
Shopify Customer Service
Specialist-Remote(Part time)
Feb 2016 - Feb 2017
(1 Years,0 Months)
Handle customer interactions,
Gather customer feedback, and process customer orders. Process customer returns and exchanges.
Respond to customer inquiries and issues viaemail, chat, and other communication channels.
Provide expert assistance and guidance to Shopify users, addressing technical concerns and inquiries
SLOT SYSTEMS LIMITED
CUSTOMER SERVICE/SOCIAL
MEDIA SUPERVISOR
Sep 2021 - Present
(3 Years,2 Months)
Resolving Customers issues and giving positive feedback. Responding to emails and calls promptly. Making of outbound and receiving inbound calls.
Processing customers orders and updating them in CRM. Building and maintaining professional relationship with customers.
Ensuring customer service satisfactories and providing professional service.
Highlighting customers on different company products. Replying, posting and responding to customers on social media channels.
MOUAU MICROFINANCE
BANK
CUSTOMER SERVICE OFFICER
May 2020 - Aug 2021
(1 Years,3 Months)
Answering Customers questions about products and services. Michael .K.
Chime
CUSTOMER SERVICE/SOCIAL MEDIA SUPERVISOR
Education
Dedicated and experienced
Customer service professional
with proven success in
managing customers and there
data's for mid-size commercial
organizations, Seeking an
opportunity to use my years of
experience to serve the
organisation.
*********@*****.***
Lagos Nigeria
Problem-solving
Decision making
Time management
Attention to detail
Multi tasking
Organizational
Communication Skill
Team building
Leadership Skills
Tech Savvy
Customer Service skills
CRM software
Social Media
MS office
Zoom
Slack
Zendesk
English
Yoruba
Hausa
Objective
Contact Details
Core Skills
Languages
Keeping accurate records of Customers interaction. Processing order's, and applications request.
Acknowledging and resolving Customers complaints.
Prompt response to customer email and phone calls
Making of outbound and receiving of inbound calls from customers.
Maintaining a professional work relationship with customers at all times.
Community Development Centre
Secretary
Rotary Club of Nigeria
Nigeria Red-Cross Society
Member
Effective Customer Service
Certificate
Social Media Optimization
Certification
Researching
Watching Football
Cooking
Travelling
Mr Solomon David
A-ILEPEJU ENT Hospital
Mr Chuks Chime
NSCDC
Certifications
Interest/Hobby
Reference
Contact this candidate