Front Desk Medical Assistant
Resume:
Brandy Thompson
**** ********* ******** ******
Fairfield Ohio 45014
*****************@*****.***
Objective: To utilize my extensive experience in healthcare become apart of great team.
Experience:
Chenmed Dedicated Senior Medical Center Cincinnati, Ohio From 11/2023 To 6/2024
Care Promoter: Greeting checking in patients front desk, assisting physicians in ambulatory and clinical settings serving senior and disabled Medicare population with checking patients in obtaining vitals. Assisting with testing EKG’s, VPT, venial punctures, intramuscular injections as well as maintaining laboratory testing and specimens' collection and processing. Spirometer testing, Retinal testing, and other acute procedures that occur in walk-in emergency scenarios. Responsible for obtaining physician templates according to walk-in vs office visits ratio. Responsible for maintaining other physicians checkin when other care promoters are absent. Responsible for upkeep of weekly and monthly OHSA mandated protocols in laboratory and clinic. Remote outreach. Meet mandated clinical meetings and meet monthly HEIDIS to maintain the percentage of admissions into Emergency room or hospital by making remote outreach calls to patients completing screenings to ensure that patients or okay and not symptomatic and not in need of emergency assistance and notify physician and dispatch staff. Educating patients and assisting in refill prior authorization as well as reaching out to physicians in care plan for records and testing results needed for physicians. Making sure screenings or updated annually.
Insight Global Cincinnati, Ohio From 6/2023 To 9/2023
Medical Assistant / Scheduler: Primary responsibility was to assist Surgeon with checking in patients during clinic days via refills, exams, procedures, EKGs clinical coordinating
prior-authorizations, referrals. Also ensure, organize, and maintain an active, accurate, and operational surgery and to utilize my extensive experience in healthcare and management to lead a clinical team to success.
schedule. Manage prospective client or patient’s medical records, inputting and updating patient’s insurance information, scheduling procedures from the physician’s office using established hospital guidelines, and ensuring sufficient information is distributed to the patients and all necessary parties, including hospital departments, primary-care physician, and surgeon, through productive open communication. Obtain necessary paperwork for an effective surgery process, such as ordering for test results, MRI, CT, Blood labs Ultrasound. Ensure that each patient processes appropriate or medical clearance needed for a successful surgery before they are scheduled for the procedure. Answering inbound calls and returning phone calls and messages in ECW of patients and assist in any way can.
Insight Global Cincinnati, Ohio From 8/2022 To 3/2023
Medical Assistant: Working under temporary contract at University of Cincinnati Medical Center in the trauma department via orthopedics duties include assisting surgeons and physicians with checking in patients obtaining weight and vitals assisting with setting up and drawing up injections needed for every day practice assist with wound care via post ops as well as casting also assist with obtaining necessary document via history pre ops, labs and making sure that insurance was approved for any scheduled surgical procedures assisting medical secretary with faxes that come in in regards to certificates of careplans refill request peer to peers, or and any other documentation that comes in over fax was submitted to the right department. Check in and register at front desk thru Dar accept payments via parsona pay utilizing real time eligibility to verify insurances assist in utilizing Cisco Systems answering inbound calls. Helping patients to set up additional testing in outpatient facilities. Assist with pre certifications.
Duties also included stocking supplies for quads updating medicines making sure expirations were up to date as well as other supplies making sure open medical vials were within a 28-date labeled upon protocol. Responsible for making up surgery folders for all surgeons within the orthopedic department. Meet with and prep patients with documents in pertaining to selected surgery. Helping them sign consent in EPIC and go over surgery folder surgery. Receiving incoming calls in regard to patient concerns. Receive outbound calls in regard to assuring patients of scheduled appointments as well as schedule any specialty appointments.
Insight Global
Cincinnati, Ohio From 2/2019 To 7/2022
Medical Assistant: Duties included assisting with checking in OB patients Obtaining urine as well as other testing for acog. Assisting the physicians with procedures such as endometriosis biopsies punch hole biopsies as well as other testing and other procedures. Making sure that all documents were obtained to send to labor and delivery per surgeons and physician’s request. Assist with lab drawings as well as administer vaccine injections and others as needed. Venial punctures Prep centrifuge and prep specimens to be sent out for pick up to courier. Placing lab test into patient charts as well as making sure pre certifications for admissions of delivery were cleared and that all documents necessary to pursue with delivery were sent to labor and delivery. Sterilize wrap and autoclave all instruments needed or that was used for day-to-day services within the lab and within the day-to-day services for next day of procedures. Stock inventory and supplies that would come Assure documentation of protocols as far as OSHA and Joint Commission required annually were up to par with regulation. Check in and register at front desk thru Dar accept payments via parsona pay utilizing real time eligibility to verify insurances. Contacting insurance for approval on procedures and reaching out to patient for physicians in regard to labs scheduled testing and results.
Answering inbound calls within EMR of patients, physicians, pharmacy, insurance companies utilizing Cisco Systems to accommodate any needs, questions or concerns at hand. Assist with pre certifications. Contract within mental health clinic duties included completing intake assessments and implement referral into access point if needed collecting Specimens for drug testing programs within clinic. Prep specimens and process them and packaged in appropriate shipping materials to be picked up by courier.
Midwest Primary Care Cincinnati, Ohio From 8/2016 To 6/2018
Medical Assistant: Duties including checking in patients for CNP and physician, obtaining vitals, testing via vitals, spirometry, EKG, immunization, pre certifications, prior authorization via cover my meds system. Assist with lab drawings veinal punctures as well as administer vaccine injections and others as needed. Prep specimens and place out in lock box for courier. Educate patients upon exiting, referrals, prior authorizations, refill request. Responsible for purging patient charts into Allscripts and help Allscripts technician create our standardized template, also train staff how to use. Sterilization of room and stock rooms with what is needed assist with biopsy’s when needed. Process specimens and submit inappropriate manner for couriers to pick up.
Cirrus Consultant’s Cincinnati, Ohio From 6/2014 To 7/2016
Medical Assistant: Contracting thru company duties included assisting physician with checking in patients from infants to adults, obtaining vitals, perform venial punctures EKG
. Assist in referring patients out to specialist, refills request in EPIC, assist with pap smears and other testing. Prep specimen collections and spin down in centrifuge to be can up by courier. Inventory of supplies, primary care coordinator for Ohio immunization program. Verify insurance, scheduling prior authorizations Complete tasks in EPIC. Front office assistance via checking patients into EPIC utilizing DAR confirming insurance and setting up follow up if needed. Also utilizing Cisco Systems answering inbound calls. Helping patients to set up additional testing in outpatient facilities. Assist with pre certifications.
Reproduction Women Health Program Cincinnati, Ohio From 6/2011 To 4/2014 Medical Assistant: Contracting within program within city of Cincinnati board of health and University Health duties included implementing program into city clinics, assist physician with pap smears, biopsies, woman health visits. Also responsible for tracking all contraceptives that program stocked in each clinic pharmacy and or clinics. Assure that all clinics are following protocol for administer contraceptives. Assist with IUD, nexplanon insertion, sterilize instruments and send to autoclave. Immunizations also assist with referring patients out to specialist. Place information of patient into EPIC, Refill and educate patients about lab results. Prior authorizations, referrals and educating patients upon exiting clinics.
McMicken Health Clinic Cincinnati, Ohio From 4/2010 To 5/2011 Medical Assistant: Duties included assisting 6 physicians of a non-profit clinic with checking in patients obtaining vitals, assist in exams, perform venial punctures, spin down blood in centrifuge, retrieve lab results and turn into physicians. Educating patients and referring patients if needed. Traveling mobile RV where myself, physician and another medical assistant would assist in treatment of patients at the drop in homeless shelter, VOA, and Mt Airy halfway housing. Duties included following above. 2 patient rooms instead of 6. Obtain files of patients and return after practice is finished on mobile RV.
Academy of Medicine Cincinnati, Ohio From 4/2009 To 3/2010
Medical Assistant: Contracting with company duties included working a short- term contract with Bethesda North in the gastroenterologist department checking in patients and obtaining records from clinic’s, assist in exams, verify insurance, scheduling, lab draws if needed, as well as other testing. Stocked and sterilized exams rooms.
Daugherty Medical Group Cincinnati, Ohio From 8/2006 To 12/2008 Medical Assistant: Duties included assisting 2 physicians with checking in patients obtaining vitals, assist in exams and collect blood thru venial puncture spin down blood via centrifuge. Call in refills to pharmacy. Files and pick files out for next day practice. Referrals out to specialist per physician’s request. Administer immunizations, testing as well as stock, supply and sterilize patient rooms at end of practice.
Education:
Graduated 2006 of August Major: Cincinnati State Technical College Certified Medical Assistant
AAMA membership. AAMA board certified. CMA(AAMA)
Skills:
17 years experience of Medical Office Administration and Billing Practices, Pre certifications, venial puncture, Parenthal injections, EMR, EPIC, Cisco, Greenway, Allscripts, McKesson, Clinical Management, testing via CLIA, specimen collection, HIPPA, OSHA, OARRS, Insurance verification eligibility, prior Authorization, referral processing, scheduling. Experienced in Specialties, pediatrics, Gynecology Internal medicine to Family practice ranging from infants to adult/geriatrics, AAMA membership. AAMA board certified. CMA(AAMA)
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