Customer Service Data Entry
Resume:
Sanja Cambridge
**** ********* ******, *******, ** 30035
Apt D
Decatur,GA
************@*****.***
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Summary
Adept at service coordination and customer relationship management, I leveraged these skills at Grady Memorial Hospital to enhance dispatch efficiency and improve customer satisfaction. My proactive problem-solving and exceptional communication abilities led to a significant increase in operational effectiveness, showcasing my commitment to excellence and ability to thrive in dynamic environments.
Overview
26
years of professional experience
Work History
Dispatcher
Grady Memorial Hospital
Atlanta, GA
10.2021 - 11.2024
Received and dispatched calls for emergency services.
Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
Created daily reports detailing response times, call volumes, and other pertinent information.
Assigned drivers to appropriate routes based on customer needs.
Provided timely updates to customers regarding their orders or requests.
Maintained logs of all incoming calls and assigned tasks.
Coordinated with other dispatchers to ensure efficient delivery schedules were met.
Resolved customer complaints related to service issues or delays.
Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
Managed a large volume of phone calls while ensuring accuracy in data entry.
Ensured compliance with safety regulations and company policies.
Developed strategies for improving efficiency within the dispatch department.
Participated in team meetings discussing changes in procedures or processes.
Monitored dispatch board and adjusted call priorities regularly based on caller needs.
Kept detailed and updated records of calls in physical and electronic databases.
Investigated and resolved customer and vendor issues to retain business.
Customer Service Representative
National Grid USA
Lithonia, GA
06.2019 - 07.2020
Answered customer inquiries and provided accurate information regarding products and services.
Provided excellent customer service to resolve customer complaints in a timely manner.
Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Developed strong relationships with customers by providing personalized assistance and support.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Remained calm and professional in stressful circumstances and effectively diffuse tense situations.
De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Used approved scripts to de-escalate angry customers during telephone interactions.
Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
School Bus Driver
Dougherty County School System
Albany, GA
06.1998 - 09.2000
Ensured safety of students by following all traffic laws and regulations.
Maintained bus cleanliness, inspected for mechanical problems, and reported any issues to supervisor.
Performed pre-trip inspections of the bus according to established procedures.
Transported students to school in a timely manner while keeping assigned route schedule.
Assisted with loading and unloading of passengers as needed.
Followed all safety protocols when transporting students with special needs or disabilities.
Communicated effectively with parents regarding student transportation issues.
Reported student behavior incidents promptly to the appropriate personnel.
Developed positive relationships with students through friendly interactions.
Monitored student behavior on the bus and enforced rules consistently.
Assisted in maintaining accurate records of attendance, mileage, and other data related to routes.
Complied with district policies and procedures concerning student discipline.
Promoted good public relations by responding courteously to inquiries from parents or members of the community.
Demonstrated knowledge of first aid techniques in order to provide basic medical care if necessary.
Kept up-to-date on changes in local roads, traffic patterns, construction projects., that may affect routes or schedules.
Education
High School Diploma -
Albany High School, Albany, GA
05-1986
Skills
Service coordination
Verifying coverage
Customer service
Customer relationship management
Work order generation
Call handling
Monitoring field personnel
Communication equipment operation
Decision-making
Attention to detail
Team collaboration
Dispatch coordination
Data entry
Time management
Customer relations
Verbal and written communication
Timeline
Dispatcher - Grady Memorial Hospital
10.2021 - 11.2024
Customer Service Representative - National Grid USA
06.2019 - 07.2020
School Bus Driver - Dougherty County School System
06.1998 - 09.2000
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