Information Technology Maintenance Technician
Resume:
C O N TACT
***********@*****.***
Lansing, MI 48917
phone
address
P R O F E S S I O N A L S U MMARY
Certified IT Professional/United States Air Force Veteran Aircraft Maintenance Technician and a proven 14-year track record of success with multiple certifications seeking a career path in the Information Technology industry that will allow room for growth while utilizing existing skills and knowledge gained from IT Certifications
E D U C ATION
August 2020
Cyber Security Specialist
MyComputerCareer
April 2019
Information Technology Security and Administration MyComputerCareer
January 2012
Associate of Arts in Aircraft Maintenance
Community College of the Air Force
January 2007
CompTIA A+, Server+, Network+, Security+, CYSA+,
CSAP, CSIS, CNIP, CIOS, Linux Essentials, MTA Security, MTA Server, MTA Networking, MTA Windows MTA
Mobility
Awards & Honors
WCITP •
E X P E R I E N C E
November 2021 - Present
Technical Support Specialist
Southridge Technology, CT
August 2020 - November 2021
Insructor/Mentor
MyComputerCareer, NC
Install and perform minor repairs to hardware,
software, or peripheral equipment, following design or installation specifications.
•
Identify the causes of networking problems, using
diagnostic testing software and equipment.
•
Troubleshoot network or connectivity problems for
users or user groups.
•
Diagnose, troubleshoot, and resolve hardware,
software, or other network and system problems,
and replace defective components when necessary.
•
Troubleshot issues on device-specific problems,
network performance and internet connectivity.
•
Set up equipment for employee use, performed
and ensured proper installation of cables, operating systems and appropriate software.
•
Provided remote client support by troubleshooting
hardware, network, software, and customer
service-related requests and inquiries.
•
Implemented security measures such as antivirus
installation, patch management.
•
Troubleshot issues on device-specific problems,
network performance, and internet connectivity.
•
Provided technical support to internal and external customers, resolving hardware and software issues
in a timely manner.
•
Provided training to end users on how to use the
company's IT systems.
•
Instruct and monitor students in the use of learning materials and equipment.
•
Coach students one-on-one to both academic and
certification success.
•
Observe and Evaluate up to 40 student's
Performance and development.
•
D AVID H I L L
June 2019 - August 2020
Help Desk Technician
Teksystems, US
November 2017 - August 2019
Pharmacy Technician
Meijer, Dewitt, MI
January 2001 - January 2017
Program Coordinator · Supply Technician · Aircraft Maintenance Technician
United States Air Force, US
Responsible for issues/problems reported to the
helpdesk via phone or other reporting tools to
provide end to end user and system support.
•
Perform troubleshooting of issues escalating as
necessary.
•
Provide basic end user support of setups, settings, and reconfiguration.
•
Receive written prescription or refill requests and verify that information is complete and accurate.
•
Answer telephones, responding to questions or
requests.
•
· Resolve all issues with the computer system and
customer service
•
• Created standard operating procedures.
Monitored employee work and developed
improvement plans.
•
• Identified and resolved equipment shortages.
Established team priorities, maintained schedules, and monitored performance.
•
Administered job knowledge assessments and
competency testing for certification-level training.
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S K I L L S
• Troubleshooting
• Microsoft Active Directory
• Network security
• Classless IP addressing
• Network troubleshooting
• NMAP
• Cisco Packet Tracer
• Malware prevention & detection
• Wireshark
• Customer service
• Windows 10
• Windows 11
• Application Installation
• Technical Support and Assistance
• Troubleshooting and Diagnosing
• Remote Technical Assistance
• Desktop Component Repair
• Hardware and Software Configuration
• Remote IT Implementation
• Office365
• VPN
• Server maintenance
• Remote technical assistance
• Troubleshooting and diagnosing
Contact this candidate