On-Site High Level

Edward J. Cutler

***** *** ****** **. 708-***-****

Oak Lawn, IL 60453 *********@*****.***

PROFESSIONAL PROFILE

A seasoned professional and effectual leader with a proven ability to exceed set goals

● Ten plus years of management experience

● Strong communication and leadership skills

PROFESSIONAL EXPERIENCE

July 2024 - Present

Production Print Specialist

Konica Minolta USA

● Performs full range of on-site maintenance and repairs on assigned products to include technical diagnostics, break/fix, installation, removal and customer call assistance

● Manages territory, inventory and customer relationships, along with maintaining a high level of customer satisfaction

● Successful completion of training classes and effective servicing of those products, requests assistance when necessary to meet customer demands and for reoccurring issues

● Develops territory and inventory management skills with assistance to provide cost effective service to our customers

● Follows proper call handling procedures while maintaining the minimum call per day average

● Shows measurable progress in technical abilities, troubleshooting techniques and productivity

● Establishes an up-to-date file of service manuals, part books and other service literature using the laptop issued to them and develops familiarity with contents

● Maintains and manages tool kit, supplies, and accurate inventory for assigned territory

● Responsible for maintaining a "trunk stock" inventory with a value over and above $1000

● Maintains effective relationships with customer and fellow employees

● Provides sales support as required (i.e. advising sales on problems accounts, service leads)

● Accurately and timely completion of invoices and expense reports

● Must follow the policies and procedures set forth by Konica Minolta November 2023 - July 2024 Operations/Warehouse. Proven IT An award-winning I.T. solutions provider with a proven track record of providing technology equipment and services that help take organizations to the next level.

● Organizing stocks and maintaining inventory

● Inspecting products for defects and damages

● Certified forklift operation

● Processing, packaging and shipping orders accurately

● Maintaining facility integrity

June 2021 – October 2023 Field Technology Services Manager RICOH-USA Leads, manages and supports a team of service technicians. Responsible for the timely, cost-effective and quality delivery of product service to Ricoh product end users. Ensures a high level of external customer satisfaction and achievement of service goals and objectives.

● Provides daily direction and support to a team of technicians to ensure delivery of timely, cost-effective, and quality product service to end user customers.

● Ensures a high level of external customer satisfaction.

● Enables and maintains a positive and productive work environment.

● Spends a minimum of 75% of time in Field reviewing technician's work habits/customer interactions.

● Provides leadership and guidance to improve technician's territory management skills, overall technical skills and customer relations' skills through scheduling of appropriate training.

● Organizes resources (headcount) and work assignments to gain maximum efficiency and job enrichment i.e., work teams, territories, special assignments.

● Provides timely response to customer inquiries and complaints and ensures compliance with agreed upon customer requirements.

● Works with assigned accounts reporting overall performance, promoting Ricoh solutions and can clearly articulate the Ricoh Value proposition. Inspires and motivates team members to deliver excellent Mar 2021 – June 2021 On-Site Service Technician NPI NPI has been designing leading-edge sliding shoe parcel sorters for over 40 years. NPI sets the standard for affordable, high quality, high speed, low maintenance machines, while meeting the highest expectations in automated parcel sorting with the industry’s most compact design.

● Quickly and efficiently resolve customer issues to maintain maximum uptime.

● Maintain customer equipment by scheduling and performing regular preventive maintenance inspections on equipment.

● Work with support personnel to install new equipment and perform equipment upgrades, Properly control company assets by managing parts inventory and on-site tools. June 2020 - Aug 2020 Field Service Engineer Morrison Container Providing over 48 years of experience, Morrison Container Handling Solutions develops the most dependable container handling products in the industry.

● Work with our Assembly team and become an expert in our products and container handling nuance

● Follow and maintain processes in-house for machine assembly

● Frequent overnight travel (up to 60% of the time) to customer facilities primarily within the United States, to measure, install, evaluate, troubleshoot or repair equipment

● Work with customers’ on-site production technicians and engineers to ensure the smooth operation of machinery while maintaining Morrison’s high standard of customer service, providing training when needed

● Create, follow and maintain standardized processes for recording in-field activities, such as machine adjustments, alterations necessary, rework needed, customer requests, etc.

● Gather necessary parts, sub-assemblies, tools, and materials and assemble components and machines; read and understand engineering prints; test machinery methodically and comprehensively

● Collaborate with engineers to relay progress and improve or alter parts, assemblies or components

● In the field, be the living representation of our company mantra, Support Built In, working tirelessly to provide the most positive customer experiences, seeking solutions to problems big and small XEROX

September 2014 - January 2020

Aug 2019 – Jan 2020 Area Service Manager XBS-XEROX COTG – A Xerox Company is among the nation’s largest and most-respected technology consulting firms

● Manage a team of 20 technicians and 1 Supervisor throughout Chicago, SW suburbs and Northwest Indiana

● Communicate and interact with customers, field service, sales, management, and administration in a way that is courteous, positive and professional.

● Manage the utilization of assets and resources to achieve targeted financial results and create superior value for COTG and our customers

● Interview and train all new hires on assigned team

● Approve employee payroll and time off requests

● Analyze customer needs, recognize business opportunities, and influence sales volume growth.

● Responsible for ensuring technicians adhere to company metrics and perform to a standard that makes them an asset to themselves, COTG and our customers.

● Perform other activities that support COTG and our service organization. May 2019 – Aug 2019 Field Service Lead Engineer XBS- XEROX COTG – A Xerox Company is among the nation’s largest and most-respected technology consulting firms.

● Communicate and interact with customers, field service, sales, management, and administration in a way that is courteous, positive and professional.

● Maximize equipment up-time through timely response and effective and efficient repair

● Manage the utilization of assets and resources to achieve targeted financial results and create superior value for COTG and our customers

● Analyze customer needs, recognize business opportunities, and influence sales volume growth.

● Perform other activities that support COTG and our service organization. March 2017 – May 2019 Field Service Manager COTG- XEROX COTG – A Xerox Company is among the nation’s largest and most-respected technology consulting firms

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● Manage a team of 10 technicians and 1 Supervisor throughout Chicago, SW suburbs and Northwest Indiana

● Communicate and interact with customers, field service, sales, management, and administration in a way that is courteous, positive and professional.

● Manage the utilization of assets and resources to achieve targeted financial results and create superior value for COTG and our customers

● Interview and train all new hires on assigned team

● Approve employee payroll and time off requests

● Analyze customer needs, recognize business opportunities, and influence sales volume growth.

● Responsible for ensuring technicians adhere to company metrics and perform to a standard that makes them an asset to themselves, COTG and our customers.

● Perform other activities that support COTG and our service organization. September 2014 – March 2017 Field Service Engineer COTG- XEROX COTG – A Xerox Company is among the nation’s largest and most-respected technology consulting firms.

● Communicate and interact with customers, field service, sales, management, and administration in a way that is courteous, positive and professional.

● Maximize equipment up-time through timely response and effective and efficient repair

● Manage the utilization of assets and resources to achieve targeted financial results and create superior value for COTG and our customers

● Analyze customer needs, recognize business opportunities, and influence sales volume growth.

● Perform other activities that support COTG and our service organization. COMCAST

July 2007- October 2013

October 2011 – October 2013 Technical Operations Supervisor Comcast Largest residential video, high-speed internet and phone provider in the US

● Supervised 14 plus technicians throughout Chicago and Northwest Indiana

● Interviewed and trained all new hires on assigned team

● Approved employee payroll and time off requests

● Ensured all technicians adhered to Comcast procedures and safe work practices July 2007 – October 2011 Communications Technician CCT4 Comcast Performed reconnects, requested and non-pay disconnects, and changes of service, while adhering to Comcast procedures, and safe work practices, NEC and NESC requirements, and local ordinances in order to provide or remove services to our customers.

● Pre-wires single dwelling units, multiple dwelling units (MDUs), and. commercial buildings for our services

● Perform service calls for both residential and commercial customers

● Received seven (7) customer service awards for excellence EDUCATION, SKILLS & TRAINING

● Proficient in Microsoft PowerPoint, Excel, Word and Outlook

● St. Rita H.S 1986-1991

● Colorado Technical University 2014-Present (Business Management) MILITARY SERVICE

July 1992 – July 2000 Military Police Officer US ARMY

● Protected lives and property, patrolled military base and preserved law and order

● Team Leader

● Recipient of two Army Achievement Awards

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