Customer Service Home Health
Resume:
Keisha Thomas
Bealeton, VA *****
*******@*****.***
Ambitious, eager to learn, and open to new experiences. Seeking opportunities to learn and excel in the fields of Computer Technology and Customer Service. While in possession of more than 20 years in Customer service from employee to management, teaching, and operating my own business, and during the time I wasn't active as a paid employee I was loving assisting a personal client with home health for over 10 years and continued into hospice care. Authorized to work in the US for any employer
Work Experience
Receptionist
Safford of Warrenton - Warrenton, VA
August 2023 to December 2023
Assisting customers in an automobile service center to collect payments, handle multi line phone system, process refunds, faxing, scanning, and assisting service advisors and managers with all other office duties while providing the absolute best of customer service. Actively participated in customer satisfaction surveys, resolving customer complaints, and strive for customer retention. CSP/Receptionist
HR Block Tax Services - Warrenton, VA
January 2023 to April 2023
Performing seasonal sales tax administration responsibilities in an team-oriented office environment, including operating office equipment, efficient operation of the POS station, while demonstrating excellent customer service and confidentiality to clients both in office and on the phone. Team Member
Welburn Management - Warrenton, VA
May 2022 to October 2022
greeting and welcoming our guests, accurately taking and serving orders of food and beverages, cooking food according to company standards and guidelines, and keeping our workspace and our guest service area neat and clean
Manager
EXPERIENCE Shine Services - Spotsylvania County, VA December 2019 to April 2022
Co-Owned and Operated a business to remove small brush and trees, landscape projects, junk and trash removal, and custom move outs and trash outs.
Education
Certificate in Comp TI A+
George Mason University - Fairfax, VA, US
October 2022 to Present
Bachelor's degree in Computer Science
Strayer University - Fredericksburg, VA, US
April 1995 to June 2001
Skills
• Office Administration
• Computer Science
• Dealership experience
• Guest services
• Cash register
• Cash handling
• Customer service
• POS
• Retail sales
• Inside sales
• Customer relationship management
• Clerical experience
• Driving
• Technical support
• Operating systems
• Google Docs
• Cold calling
• Account management
• Cooking
• Front desk
• Leadership
• Negotiation
• Medical terminology
• Childcare
• Data collection
• Mobile applications
• Computer science
• Classroom experience
• Data analysis skills
• Google Suite
• Sales
• Analysis skills
• Continuous improvement
• Teaching
• Documentation review
• Budgeting
Certifications and Licenses
CompTIA A+
Driver's License
February 2020 to June 2027
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