Customer Service Guest
Resume:
MADISON LAVIGNE
***************@*****.***
Henderson, NV 89044
SKILLS
Organized, responsible, resourceful, adaptable, luxury hotel, resort, and pool experience, attention to detail, fast learner, excellent customer service skills, leader, respectful, musically gifted, work well in high-stress environments, communicative, classroom management experience, technology and computer software fluent, patient, management experience, administrative experience, and an excellent team player. EXPERIENCE
Wynn Las Vegas — Model Cocktail Server
January 2022 - Present
As a model cocktail server, one is responsible for providing quality guest service in beverages and food orders in all areas of the showroom, casino floor, lounges, banquet events, special casino events, in-house modeling programs, the Resort pools, and performing model/presenter tasks at Wynn Las Vegas events. Cocktail Servers at the Wynn must maintain a dialogue with all cultures and ethnicities while upholding a warm, positive, and friendly persona at all times and meeting Forbes Resort 5-Star Guest Service Standards. Cocktail servers at the Wynn must be available for on-call shifts around the hotel including graveyard, swing, and day shifts, and maintain a clean and professional look while handling high-stress and fast-paced environments. Servers must have extensive knowledge of wine, spirits, and mixed drinks as well as the handling of cash and large money transactions. Clark County School District — Guest Music Teacher December 2020 - January 2022
As a Substitute Teacher, one must work well on their toes. I was responsible for the surveillance, care, and educational guidance of over thirty elementary-aged children. I was in charge of planning, writing, and teaching daily lesson plans as well as managing classroom behavior. As a guest teacher, you never know what students you will have to teach that day, therefore, you must be able to learn, think, and work creatively and quickly to provide students with quality engaging lessons that students can absorb knowledge from. I worked in a variety of positions such as well as aiding in community events for the school that included fundraising money for the school’s music program. I also maintained healthy relationships with each of the parents of students. Furthermore, I also aided elderly teachers with virtual learning during the COVID-19 pandemic and helped the school’s office staff with administrative assistant work when needed.
CID Entertainment Ambassador — Stage Hand Staff
October 2017 - May 2018 – Responsible for the setup & teardowns of shows at various venues in Seattle, WA. Tasks included ticket sales, VIP stand setups/staff, merchandise sales/set up, exceptional customer service to concert attendees, and responsibility for setups/teardowns of show equipment. Sometimes may require traveling staff, long hours, and hard labor. Coldwell Banker Real Estate — On-Call Administrative Assistant October 2013 - December 2019–Skills include: understanding and using online business databases, answering calls from potential and current clients, driving listening packages to clients, and attending seminars like the Mike Ferry Prospecting School and morning sales meetings. Three years with MGM Resorts International Las Vegas
Bellagio Hotel — Box Office Representative
February 2020 -(COVID Shut Down) March 2020
As a Box Office Representative, one is responsible for the ticketing sales, exchanges, and returns with the "O" show by Cirque de Soleil and any other shows sold throughout MGM properties in Las Vegas. The job requires one to pay extreme attention to detail, exhibit highly proficient computer software skills, work under pressure and in fast-paced environments, and provide a luxury guest experience to every guest. Also, Bellagio Box Office Representatives handle VIP guests frequently and carry out transactions with large amounts of money and cash, as well as the handling and organization of multiple purchases at once. The position requires working with a team of other colleagues to ensure that we meet each of the guest's needs and are selling guests great tickets to shows in Las Vegas.
Bellagio Hotel — Pool Receptionist
March 2019 - November 2019
Greeting and welcoming guests and providing them with a positive first impression of the Pool. Directing guests and answering their questions regarding Cypress pool and Cabana rentals, maintaining security and telecommunications of the Opera Hotel system for the Pool and Hotel guest reservations. Responsible for checking guests in and out of the Opera system as well as taking guests’ payments via credit card or room charge, and all cabana hosts receive the correct amount of tips earned at the end of the day. Jobs included working 8-10 hour days until work was done for the day and handling thousands of VIP and M-life member's money and transactions. The position also required excellent administrative and communication skills with the other receptionist and management on duty to ensure a proper pool experience for guests renting our facilities for the day.
Aria Hotel & Resort — Lifeguard (seasonal)
May 2018 - November 2018
Responsible for the constant surveillance and wellness of the guests attending the Aria pool facility and providing emergency treatment and care as required until emergency services arrive at the site. The job requires S.H.O.W. leveled customer service skills, communication between management and co-workers for the safety of others during the workday, strong teamwork and leadership skills between myself and the staff, long hours in the Las Vegas heat, and cleaning the facility with pool attendants throughout the day.
EDUCATION
University of Las Vegas, Nevada — Elementary Education Spring 2022 - Current
College of Southern Nevada — Elementary Education Major Spring 2019 - Fall 2021
Cornish College of the Arts — Music Performance Major Attended the College for one school year (2017-2018) Las Vegas Academy of the Arts — High School Class of 2017
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