Customer Service Leasing Specialist

Melissa Gibson

Zanesville, OH 318-***-**** ***********@*****.***

Experienced Leasing Specialist with 7 years of working in Property Management and Maintenance with advanced knowledge of negotiating leasing terms and conditions, helping new management/owner take overs and property marketing providing excellent customer service. Optimizing productivity, efficiency and service quality. Works effectively with cross-functional teams in ensuring operational and service excellence. PROFESSIONAL EXPERIENCE

Traffic Control. 06/2023-current

Area Wide Protective aka AWP Safety

• Implemented and enforced safety protocols to minimize accidents and ensure compliance with regulations.

• Coordinated with project managers, construction crews, and local authorities to plan traffic control strategies. Home Health Service 09/2022-05/2023

California Dept of Health Services

• Attend to needs of patient on daily basis. Change clothes, Bathe, wash clothes, clean home. Walk pet. Cook food.

• Take patient to Dr’s. Appointments, Grocery store. Outings. Custodial Worker 03/2020 – 10/2022

Communication Methods, LLC- Lemoore, CA

• Clean admin offices, restrooms and break rooms, work on special projects

• Clean windows, mop, strip and wax floors, clean meat department as needed Receiving Manager

Tractor Supply Company- Many, LA 12/2017-09/2019

• Inventory and online order fulfillment, daily and end of month reports

• Load/unload company trucks and/or customer orders with forklift Leasing Specialist/Assistant Manager

Century Edgewater, Century,

08/2013-03/2016

• Schedule, arrange and coordinate complete tours of potential prospects, oversee file and maintenance audits

• Perform background checks, market vacant apartments on social or print media, collect rent and overdue payments

• Processed evictions and negotiated terms and contracts with tenants, communicated effectively with owners, residents and onsite associates.

Electrician Apprentice

L-Conn Engineers – Deer Park, TX 08/2012-03/2013

• OSHA trained for fire/bottle watch and confined spaces, inventory, maintained electrical tool trailer to minimize hazards

• Pulled needed wire to designated locations, terminate electrical panels, read simple blueprints, cable tray installations Leasing Specialist

Re-Model and Lease up – Seabrook and Webster, TX

03/2007-11/2011

• Negotiated leasing terms and conditions for (2) Apartment complexes and closed deals

• Property marketing on social and print media, help new management/owner take over

• Excellent customer service, communicated vital information to owner, renters, and investors Qualifications

• Microsoft Office (9) years, Yardi (8) years, Onesite (1) year experience

• 7+ years Property Management and Maintenance/Leasing Specialist

• Marketing and Excellent Customer Service

• Custodial and Construction experience

• Grace Hill Courses in Apartment Management (2010-2016)

• Business Management (1) year at San Jacinto Community College (2008)

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